Tiffany F. was a godsend! 10+++ starts if I could give them. We were struggling with another service for over 3 months and getting nowhere because of bad or no communication. I made one call to In... See more
Company replied
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Review summary
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Daniel Singleton was amazing. He was very knowledgeable and took the initiative to call companies and compare prices and got me the best price and close location to get my interlock installed. With hi... See more
Company replied
Tiffany was super! She was able to find my account that I had set up a year ago waiting for court and was able to even give me a better monthly rate rhan before with free installation. She also connec... See more
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Carlos was transparent in giving us the estimate of everything individually and telling us what we were ultimately going to pay by weekly and monthly. He set us up for the installation quickly. All ar... See more
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Company details
About Intoxalock
Written by the company
Intoxalock is a national leading provider of ignition interlock devices, with over 25 years of expertise in the field. With over 2,600 locations, we are committed to making the process easy and convenient for clients to get back on the road after an alcohol related traffic conviction.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Our devices are in use in all 50 states and are certified to meet state regulations in 43 states.
Intoxalock's core value is to provide excellent 24/7 support to customers through their ignition interlock journey. We're here to be your partner through the process.
Written by the company
Contact info
12421 Meredith Dr, Suite 100, 50323, Urbandale, United States
- (833) 210-4463
- Reviews@Intoxalock.com
- intoxalock.com
4.4
Excellent
81K reviews
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I left work early to be home when the…
I left work early to be home when the tech was supposed to arrive at 5:00. At 5:30 the tech was still not here, so I had to call to find out what was going on. After being on hold for more than 10 minutes and having to call back, I was told that the tech was running behind from another job and would not make it today. No communication at all from the tech or the company to tell me this. I lost an hours pay because I had to leave work early. I was told that if I didn't show up or if I was late that there would be a fee, but it is OK for your tech not to show up or call. Now I have to be inconvenienced again and have to take time out of my day on Saturday to accommodate the techs schedule, but my time is completely over looked. A very unprofessional experience in my opinion.
26 October 2026
Reply from Intoxalock
We appreciate your feedback
Reply from Intoxalock
Hope,
We appreciate your feedback.
Tasha provided great service
Tasha provided great service. Was clear on helping me understand how the program operates, installation, and payments.
29 October 2026
Reply from Intoxalock
James Hunt,
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
No written pricing
No written pricing, everything over the phone. Not a good customer experience.
26 October 2026
Reply from Intoxalock
Ed Fowler,
Thank you for your feedback.
This person has help me so much I'm so…
This person has help me so much I'm so grateful
29 October 2026
Unprompted review
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Very professional and helpful in every…
Very professional and helpful in every possible!
26 October 2026
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Very much improved good job
Old time was very limited which was awesome good job on that, the associates that I dealt with very professional very knowledgeable and very patient
26 October 2026
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Extremely professional
Extremely professional, excellent customer service made me feel very comfortable and confident about the process! Left no grey areas! Great reliable company!!
26 October 2026
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Caroline was informative and very nice
29 October 2026
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Installation was great training was…
Installation was great training was very helpful and informative.
26 October 2026
Reply from Intoxalock
We are so pleased to hear that you received excellent service and that everything regarding the program, installation, and payments was explained clearly. We truly appreciate your positive feedback!
Your shop couldnt do it and your…
Your shop couldnt do it and your customer service never called me back
26 October 2026
Reply from Intoxalock
We appreciate you bringing your concerns to our attention. Our team is available to discuss the details and review any questions you may have. Please DM us or call 844-535-0260 for assistance.
I want to extent my appreciation and…
I want to extent my appreciation and graditude to Oscar at your Tempe AZ
location. He was very helpful patient and kind!! Awesome guy!! Thank you Oscar! Bonnie McGuffie
26 October 2026
Reply from Intoxalock
Bonnie,
We are so grateful for your kind words and thrilled to hear that our team member provided such patient and helpful service during your visit. Thank you for sharing your wonderful experience with us!
5 stars isn’t enough for Ms Colleen…
5 stars isn’t enough for Ms Colleen Street. She’s made my experience very easy and a lot quicker than I expected. Most companies make you feel like you do all the work yourself. It’s almost as if everything happened overnight. I called Wednesday, she had everything approved the next day along with locations and quotes. The best service I’ve had from any company online. Now my installment is Saturday. Thank you Ms Street.
28 October 2026
Unprompted review
Reply from Intoxalock
Gary Hyman,
We are happy to hear that our team member provided such swift and efficient assistance with your request. We truly appreciate you taking the time to share this positive experience, and we look forward to ensuring everything goes smoothly.
A 10 star rating for my customer service representative is in order.
My customer service representative Karilyn was excellent and extremely helpful. Her knowledge of the process and willingness to ensure I was content and understood every measure was very thoughtful and comforting. She went above and beyond and deserves a 10 star rating.
29 October 2026
Reply from Intoxalock
DeMario Chappell,
We're so pleased to hear that our team member provided exceptional, knowledgeable, and comforting support. We truly appreciate your positive feedback about their willingness to go above and beyond to ensure you understood the entire process.
Easy with very kind people helping me…
Easy with very kind people helping me through a stressful time
29 October 2026
Reply from Intoxalock
Gregory,
We're so pleased to hear that our team was kind and supportive, helping to make a stressful situation much easier for you. We truly appreciate your positive feedback!
Reply from Intoxalock
Monica Mendoza,
We are so pleased to hear that you experienced clear communication and received a detailed, helpful explanation from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from Intoxalock
Alexander,
We are so pleased to hear that our team member was incredibly supportive and easy to reach during your experience. We truly appreciate you taking the time to share your wonderful feedback with us!
Isaiah handled the lockout but I had to…
Isaiah handled the lockout but I had to go through hell to get there. When you call in to Customer service, in my experience, it was the worst Customer service I’ve ever had and I’m almost a half a century old. But thank you, Isaiah.
27 October 2026
Unprompted review
Reply from Intoxalock
Bree Schneekloth,
We appreciate you sharing your updated experience. We're happy to hear that your issue was resolved and that you were satisfied with the service you received. Thank you for your feedback.
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