interrent.it Reviews 17

DONT RENT A CAR VIA INTERRENT!!!! Please read the reviews about this company!!!!! We rented a car via Autoeurope with full coverage. Once we arrived at Bari airport, the employee pushed us to get a 200€ insurance otherwise we wouldn’t get the car, while we got a full insurance with auto Europe. Afterwards I called autoeurope and they said Interrent always tries this to tourists!
The employee threatened us and almost hit me because I wanted my money back!!!!

I have booked a car with "interrent" on doyouitaly site. When we arrive at rome ciampino airport we were transferred to "inter rent" office, and this is when our problems started. After a quite a long wait we finnaly came to the counter to talk with their agent. She checked my documents, credit card etc. filled some forms and then she started forcing me to purchase extra excess insurance, after I several times refused to purchase it she suddenly told that in this case she would have to block 1800 euros instead of agreed 950 euros, and the excess went up as well in case of theft/damage it would be 3500 euros (in agreement 1100). Even though I was not happy with this fact I agreed because I have had annual car hire excess insurance. The fact that I agreed to her new terms, surprised her and then she said that she cant give me a car without me purchasing insurance from them as this is the only way how they make money - by selling insurance. Bunch of thieves and scammers. We did not purchase insurance from them so in the end we have to find the other way to get to our hotel. I think 1 star is a way to much for them

I booked a car with Inter-rent via ArgusHire website. The car was advertised as a very low/ attractive price hence i proceeded to book and as an additional protection I purchased zero excess insurance provided by AXA.

Upon landing at the InterRent/ GoldCar rental desk - they refused to accept my Visa/ Mastercard debit cards and also refused to accept my Amex Credit Card (they had some fine print buried into their contract!). They offered me two choices. (1) Either I could go away and not be able to rent the car which i had paid for. or (2) I would have to buy another zero excess insurance from them the cost of which was about 10 TIMES the cost of the hire and about twice the cost of zero excess insurance being sold by all the other car rental companies next to them!!
Being stuck in the predicament - i paid up with a mental promise not to ever rent from these crooks again. Strangely I noticed that other people who came to pick up their cars at InterRent/Goldcar were also being made to pony up additional amounts for some minor breaches of their fine print contract. Appears that their policy is to adevrtise super attractive rates and then arm twist the customers when they arrive at the foreign locations.
When will these rotten companies realise that they cannot (hopefully) survive too long with this type of conduct.

I booked with interrent at Verona Airport in Italy. I then saw all these reviews on Trust pilot and then i became quite anxious that i may be ripped off or be given poor service etc. But as i had already booked and paid before i saw the negative reviews, i decided to continue with the booking but be extra cautious.

I booked the car for 3 days starting 12th May 2019.

I have to say when i arrived, the whole rent a car building at the Airport looked so quiet and apart from me there was only two other customers in the whole building one of which was at the interrent desk and the other at a rival company. All the booths , Avis, Herts, Sixt were all free without any customers. Maybe an off peak time ? but it was 11am in the morning !

I managed to sign all the paperwork, collect the keys and drive off within 6 minutes and this was the easiest car rental i have ever done!

There was some minor scratch damage so i managed to check that was already noted on my paperwork before i drove off. The fuel tank was full and i was warned there would be a 150 Euro charge if it was not full on return. I did not opt for the extra insurance as this was not worth the money. I have my own excess cover annual policy which is better value.

When i returned the car, to avoid issues of deductions from my deposit, i asked the person at the desk to come and re-inspect the car. Again the whole rent a car building was empty except for me and one other customer at another booth. The only interrent employee came to check the car and i asked him to sign on my paperwork so say that everything was ok. I doubt he would have come over to check the car on return if there were many customers waiting at their desk unless they had more staff.

Couple of days later my deposit was refunded in full and i had no issues. The car return took a maximum of 5 minutes so once again i was pleased with the speedy service.

I good a nice car at a good price with no issues.

from the reviews i have been reading t seems that my experience was lucky. But i would not hesitate to use interrent again.

Paid for the super mega relaxed “no deposit” cover with “full fuel”. Talked to agent before booking, he promised no deposit...

Got to desk lady charged me 2 deposits plus the tank was 3/4 and the car was dirty, she said if it’s not returned back full i would loose 150 euro....

Also the car they gave me was a downgrade. Horrible experience. The lady at checkout did not care to help. She just wanted to charge me more.

My booking was for a car from Interrent at 1pm which was about 10 minutes after my flight touched down. I was told on my confirmation to phone for the shuttle bus which I did once I cleared customs at 1.15 (I have proof of this on my mobile phone).

I waited and waited, phoned them again twice (its an automated system) and after waiting 45 minutes in desperation I asked one of the other drivers. He told me that actually I had to get the shuttle of the car company next door, Kingparking, but there was no mention of this on the booking confirmation. I have attached photographic evidence of the signage on the shuttle that Interrent use and the instructions on the booking form underneath.

Collection Information
Please, collect your car from INTERRENT RENT A CAR. On arrival at the airport, after collecting your luggage, please go to Terminal 3 and take the lift to the Departures level. Once outside, go to the external lane in the yellow spaces created for the Bus stop marked as "Off Airport", in front of the Airport Control Tower. Please call on +39 0689830777 (ext. 1) to request the free shuttle bus service, which will collect you there and take you to the INTERRENT office located a short distance from the airport.

When I arrived at the office there was a long queue. I took a ticket and waited a further 30 minutes to be seen. The sales assistant started making a big performance that as I was over 59 minutes late for my booking (for which I had paid you the total in advance) it had been cancelled and that the only way now to retrieve it was to pay an upgrade charge of 11 euros a day + tax. I explained that I had been waiting to be picked up but he basically told me that I could take it or leave it, the company made him do it and it made his life hell but he had no choice, yada yada.

I was now in the middle of nowhere without a hire car I had little choice but to pay the extra charge. And additionally, while I was waiting I witnessed someone else who had received the same treatment.

This is a completely cynical and unethical approach to extorting more money from their customers. Even Goldcar give you 6 hours to pick up your car but it seems that Interrent do everything they can to try and make you exceed their arbitrary 59 minute cutoff period.

Sincerely

Steve Parr

On 17 Sep 2018, at 14:20, DoYOUSpain Help wrote:

Dear Steve,

Thank you for your email.

Interrent confirmed us that you collected the car at the airport at 14:49 hours.

Kind regards,

Laura Corella
DoYouSpain.com

Dear Laura,

There is no argument about that.

The point is that I phoned Interrent within 15 minutes of landing to pick me up and they kept me waiting for nearly an hour before they collected me.

I complied with the instructions on the booking confirmation to await collection from the airport.

So they cannot reasonably make the claim that as I was over 59 minutes late collecting the car that my booking was invalid unless I paid an upgrade surcharge when they took an hour to pick me up in the first place. Also, the minibus was labelled ‘Kingparking’ and not ‘Interrent’. There is no mention of this on the booking confirmation so it does seem like a deliberate ploy to make customers late so they can cancel their contracts according to the smallprint and then extort more money from them.

And as I told you in my last email, I have proof of the time of my phone call to them and photos of the minibus they sent.

Copies of this email will be going on DoYouSpain, DoYouItaly and Interrent websites on Trustpilot.

Please contact them ask ask them to reimburse my payment.

Best

Steve Parr

Just pain terrible. We pre-booked, and still had to wait over an hour to get the car. The personal didn't speak a lot of English and was rude. We ended up paying more in insurance, than the rent. Even though we payed a huge amount for insurance, when the car got a tiny scratch, we still had to pay administration fee, because of it. Just terrible. Never again.

I Got a good deal from expedia of £127 to hire a fiat 500 in verona. But when I got there it was anything but this price. I was offered extra insurance cover which i declined as I was fully prepared to take the risk and pay up should anything happen (as i am very careful). They then wanted to put a €800 hold onto my card (not a problem). But their system would not let the salesman do this for some reason. I gave them another card with the same problem arising. I asked them could they not simply hold €400 on one card and a further €400 on the other. They told me this was not possible as they could ONLY USE ONE CARD (remember this for later). They then said the only way around this scenario is for me to take thier 'piece of mind' insurance which will lower the excess hold on my card to €200. What choice did i have. They took payment and hold on card NUMBER 1. Which card do you think they took payment on.. CARD NUMBER 2! They scam you into getting as many card details from you so that they can always take money from you. I was SCAMMED into getting the insurance (as the original price of €127 is clearly non profitable for them (so why advertise it at that price?) and they also lie to you about which card details they have taken. DONT USE COMPANIES THAT HAVE TO LIE IN ORDER TO GET YOUR MONEY.... AWFUL COMPANY, STAY WELL AWAY AND BELIEVE ALL THESE BAD REVIEWS AS THEY ALL HAVE TRUTH IN THEM... INTER RENT.... BAD BAD BAD BAD

At the counter of INTERRENT when picking up the car they warn me that they do not recognize the insurance that I have contracted and paid to CARTRAWLER, (for INTERRENT, CARTRAWLER are mediators). If an incident occurs they will charge my VISA the amount they consider, above the franchise, and it will be my problem to manage and try to recover with CARTRAWLER the difference. With CARTRAWLER I can assume a franchise of 1,500 euros, but according to INTERRENT I will have to face the indeterminate. Even being a dirty trick for INTERRENT to pay an abuser to all risks that costs more than the car, the insurance that had paid is no longer safe for me.

On the other hand they gave me the car they wanted (which we did not like at all, kind of a van) and at the price that they thought. The reason given was that we did not pick it up at the scheduled time (according to them they give 1 hour of margin) although they were informed of the flight in which we were traveling. Giving up the arbitrary and out-of-market conditions they imposed meant losing what had previously been paid to CARTRAWLER, In other words, what was required was lower than what we could find in other rental companies at the airport, but much more than a reasonable cost.

CARTRAWLER has to give explanations for the behavior of the company to which it directs and guarantee its commitments. VUELING also loses its credit by promoting both.
Antoni