Intermedia Reviews 1,091

Excellent service, ease of operating and modifying.

The Best in the business. Of all the businesses that support my business, Intermedia has most reliably and professionally provided outstanding customer and technical service!
I have worked with Intermedia for two decades and would recommend Intermedia most highly. Keep up your great work and standards!

Everyone I have worked with at intermedia has done an outstanding job getting my company onboarded and answering all my questions. 5 stars.

I always receive an e-mail well in advance of the actual invoice being received from Intermedia. This is greatly appreciated! Keep up the good work!

I think you sent me this in error...no recent experience.

My questions were answered clearly and options presented well.

Excellent service with very a knowledgeable team who take care of my issues very quicky.

I am a small business owner and highly recommend Intermedia. The process to set up the software I needed — and only what I needed — was easy and user-friendly. I have been a satisfied customer for roughly four years. The service has been reliable and support, when needed, has been responsive and helpful. Good value!

Excellent Customer Support. Whenever I call I always get a knowledgeable helpful person.
Uptime is excellent

We ALWAYS get a live person who is friendly and solves the issue.

Android app has atrocious sound quality. Phones often don't receive phone calls. How can the tech still be this bad?

Excellent service very professional I tested in resolving the issues

Have no complaints. Always good service

I just noticed below the date of the experience is listed as today. I have had no interaction with your company today o why are you wasting my time asking for a survey response???

My cell rings when the church phone rings so I am not stuck at my desk. Phone lines are clear and work properly. My only negative is that I don't if it is a personal call or church call when my phone rings. Calls should come through the app and not show up in my call log. I should be able to set up a specific ring tone for anyone calling the church.

want to take a moment to give a huge shout-out to Harry, who recently helped me through a technical challenge — and did so with an extraordinary level of diligence, thoughtfulness, and professionalism.

From the very beginning, what stood out most about Harry was his methodical approach. He didn’t jump straight to assumptions or offer cookie-cutter solutions. Instead, he took the time to truly understand the issue I was facing — asking the right questions, listening intently, and ensuring he grasped the full scope of the challenge before moving forward.

Throughout the process, his patience was unmatched. There were moments where things got complex, but Harry never once rushed the process. He remained calm, focused, and clear-headed, walking me through each step with clarity and kindness.

What I deeply appreciated was that he made me feel like solving my issue actually mattered — not just as a task to complete, but as something worth investing in with care and integrity. He treated the problem as if it were his own, and that level of ownership made all the difference.

By the end of our session, not only was the issue resolved, but I walked away with a stronger understanding of the system thanks to Harry’s guidance. He didn’t just fix the problem — he empowered me with knowledge and confidence.

If every support or engineering interaction could be like this one, the world would run a lot smoother. Harry is a rockstar — diligent, dependable, and deeply human in his approach.

Five stars isn’t enough. Thank you, Harry!

As a Dir of Biz Ops, I'm responsible for ensuring our technology infrastructure supports our small remote team seamlessly. When our busy CEO experienced persistent Outlook-Exchange email sync issues, Intermedia proved themselves an exceptional partner.

Over several weeks, Intermedia's dedicated support team helped us troubleshoot complex synchronization problems that were affecting our client service. What impressed me most:

Technical expertise: Support specialists demonstrated deep knowledge of Exchange systems and Outlook integrations, quickly diagnosing issues
Responsive communication: The team responded promptly via phone and email, keeping me informed throughout the resolution process
Persistence: They go above and beyond! They never settled for quick fixes, working methodically to address the root causes of our sync issues
Patience and clarity: Technical concepts were explained in accessible language

Intermedia rocks! I wholeheartedly recommend them to any org seeking an exceptional hosting provider.