Interiors By Sutton Reviews 23

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

5 star product and 5 star service. They offered a competitive price for a rather expensive carpet. And from placing the order through to delivery we had regular proactive updates keeping us posted abo... See more

Company replied

Rated 4 out of 5 stars

Great customer service from Alice and carpet looks great. Shame the pricing wasn’t the most competitive but overall an impressive and efficient service.

Company replied

Rated 5 out of 5 stars

Customer service was excellent, very prompt replies to emails and they pulled out all the stops to get it to me as quickly as possible. The carpet is gorgeous.

Company replied

Rated 5 out of 5 stars

From the initial call to our delivery Sutton Interiors customer service has been outstanding. They went above and beyond to find a solution when we were looking for a carpet at short notice. They real... See more

Company replied

Company details

  1. Carpet Store

Written by the company

Established in 2005 as a small, family-run business, Interiors By Sutton has rapidly grown into one of the UK's premier providers of luxury carpets and bespoke designs, including custom stair runners. From our humble beginnings, our dedication to quality, craftsmanship, and personalised service has fueled our expansion, allowing us to offer an extensive range of premium carpet options tailored to meet the highest standards. As a family-owned and operated business, we understand the challenges of home renovation and redecoration, particularly when it comes to selecting the perfect carpet. That’s why we set out to create a seamless, one-stop shopping experience where you can find exactly what you need to enhance your interiors. Our goal is straightforward: to provide a curated selection of high-quality carpets that make your renovation process as smooth and enjoyable as possible. We offer samples to help you make informed decisions on color, texture, and design, ensuring your choice perfectly complements your vision. We proudly work with the same reputable suppliers as the big-name companies, guaranteeing top-tier quality in every carpet we offer. Unlike larger corporations, we maintain a hands-on approach to customer service. All aspects of our business, from sales to support, are managed in-house by our dedicated family and team, ensuring you receive the personalised attention you deserve. At Interiors By Sutton, we are committed to growing our presence while staying true to our roots, delivering exceptional carpets and unmatched service to homes across the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service , delivered on time and kept me informed on the day of delivery , ringing ahead so I would be in .

19 July 2025
Interiors By Sutton logo

Reply from Interiors By Sutton

Thank you for the great review. We're really glad we could get the carpet to you on short notice and keep you updated along the way. It’s important to us that deliveries run smoothly, so we're happy everything worked out. We appreciate your feedback and hope to help you again in the future.

Rated 5 out of 5 stars

Excellent customer service from point…

Excellent customer service from point of purchase right up to delivery.

6 May 2023
Interiors By Sutton logo

Reply from Interiors By Sutton

Thank you, Penny!

We're happy that you received excellent service from our staff, and it was an easy purchase for yourself! We hope to see you as a returning customer and recommending us to friends and family.

Rated 4 out of 5 stars

Great customer service from Alice and…

Great customer service from Alice and carpet looks great. Shame the pricing wasn’t the most competitive but overall an impressive and efficient service.

5 May 2023
Interiors By Sutton logo

Reply from Interiors By Sutton

Thank you Craig for taking the time to share your experience with us. We are glad to hear that you received great customer service from Alice and that you are satisfied with the quality of the carpet.

We appreciate your feedback regarding our pricing and would like to assure you that we constantly strive to provide competitive and transparent pricing to all of our customers.

We are pleased to know that you found our service impressive and efficient. If you have any further feedback or suggestions on how we can improve, please do not hesitate to share them with us.

Thank you again for your business and we hope to serve you again in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look