intercounty.org.uk Reviews 12

Great service thanks for fixing my van after a accident great work done Mercedes Peterborough truck& van know how to treat theirs customers and they treat disabled people great thanks again

I have a Sprinter turbocharger supplied and changed from Intercounty Trucks and Vans, in Milton Keynes but I suspect never might been changed at all as I asked the to prove and they can't prove it with any photo or video!
I took the van today which is only around 3months after is replaced from them? And I explained what the problem I had with turbocharge as it released oil onto Intercooler pipe, but what they have done is they didn't even bother to open but instead they washed my coolant bottle what a joke!!!
They keep insisting I told them to do that which never did.
Who on earth goes to mechanic to wash coolant bottle from outside 🤣🤣🤣
Also after they did all that they were so rude and defensive so they charged me around £200 for nothing. Very Disappointed! This is worst service I ever had and it should exist at all as a business.
Avoid this business by any cost

booked my van in as previous owner had deleted the DPF. Updates were sporadic to start, but it seemed that once they actually started work, they came thick and fast. ordered the parts as its an old van and i'm not paying that £ an hour.
parts man Aiden was very quick and efficient (I have 15 years in sales in main dealers experience) i know that getting any response from parts is a challenge in itself.

The two service advisors (who's names i cant remember, sorry) were excellent and made sure everything was all good for collection.

I worked mainly in VW CV dealers, and many of them could learn from here. genuinely pleasant experience.

Mercedes Intercounty Milton Keynes - Shocking all they are interested in is taking as much money as possible off the customer. Had a call out and a new battery installed in our Sprinter £550!!! A month later the battery is flat they want £180 + VAT call out then hourly mechanic works to review it as say its not under warrantee. It is A MONTH old. Do anything possible to avoid them

In October we went through some water and flooded the engine of my wheelchair adapted Mercedes Vito Tourer. Mercedes Peterborough managed to get it working amazingly so with a new air filter. However, it was never quite right afterwards so after further investigation and 2 compression tests, it was deemed that a new engine was required under an insurance claim. Being fully aware of how stranded I was without my vehicle they rushed it through but unfortunately were short of parts that had to come from Germany with no ETA, and by now Christmas was literally days away. Mary and the whole team were absolutely amazing and escalated everything they could to get the parts and fix the vehicle just in time for Christmas so I could see my family on Christmas day. Thank you ever so much to the whole team. You saved Christmas!

Totally disappointed 😞. Bought a Mercedes Sprinter last year from them with 127k miles, been told I have warranty 2 years or 200000 miles so been confused from the beginning, actually it's up to 200k miles, I admit it's my fault as well cause I should double ask to be sure 100%, anyway I said its fine as long as I can extend the warranty, last year they said yes, I can always buy an extended warranty but unfortunately my van has now near to 200k miles and Mercedes Warranty team refuse to let me buy an extended warranty and that's the most frustrating thing because 4 more years left to pay finance. I've contacted Peterborough site and it's out of their hands as well. So be careful when you're buying something 😞

My van was booked in for
Service
EML light
Auto Gearbox service.

It was booked in Fri 21st for 8.00 am and dropped off on time.

I had to chase the completion at 15.30 as I had heard nothing. I was told everything was completed apart from the auto box service and that was going to be done on Saturday morning ready for collection at 12pm

I turned up Saturday morning to an unprofessional and unprepared service advisor. Even though she was the one that updated me on Friday it would be ready she was also surprised to see there's was work required I needed to authorise on the screen and there was no invoice provided ready for me.

I had no call to authorise works, I received no vehicle health check despite feeling the brakes would probably need attention when in.

I was told I needed to pay for the diagnostic for the eml light despite still having no idea what was required and no quote from the workshop

Today Tuesday no one has still followed up to quote for further works.

I was irate at the above possibility of having the van off the road again for another time I did not feel I should pay for a diagnostic of £150 when nothing had been done or quoted? The service manager was called and was equally unhelpful he promised to call on Monday and never did.

Following on despite being told my van was not going to be completed until Saturday. My vehicles tracker show the van did not move out of the carpark or was opened at all since Friday evening. So that was a lie mg van was ready to the same standard on Friday and I would have happily picked up to avoid the 1hour round trip on a weekend.

Invoice time.
No invoice was prepared for me on Saturday the lady on reception tried to change me for a 9spd gearbox service despite it being a 7 speed one. She calculated the cost on her mobile (very professional) then passed me the card reader displaying over £1400.
I challenged this as I was quoted figures beforehand. The sums were re calculated on her phone to £1000 which I paid. (£400 difference)

My Invoice was received by email Monday morning by email.

Despite this I have received no update or pricing on the further required works for the diagnostic I have paid for . An absolute disgrace ive paid £150 and have not even been quoted for a resolution. Surely my van would have been diagnosed before any service work was carried out? It would not have been diagnosed after? So why wasn't I called or informed when I called at 15.30 to be told everything apart form the gearboxe service was complete?

I have also had no vehicle health check regarding any further work required such as break pads..

I do not expect this service I have a fleet of vans and this is the worst main dealer experience in many years.

When a van is off the road so Is an engineer, we expect everything to be looked at and actioned on the day of the booking especially when pre booked.

I am really impressed with the service that I received due to my Mercedes Vito Van battery giving up and I needed to get a replacement ASAP. Alex was very quick getting it in the workshop for this to be fitted . Gabby was very helpful to make sure there was a battery in stock also Rebecca kept me updated with the progress

Regrettably, my experience at Intercounty Mercedes Dunstable was extremely unpleasant. Normally, I utilize Intercounty Truck and Vans MK, but due to its proximity, I decided to give this location a try. Unfortunately, the person in charge seemed solely focused on accepting jobs, regardless of the ongoing construction work at the depot with builders and electricians scattered everywhere. I scheduled my van for an MOT on January 25th and specifically requested a courtesy vehicle (which I always receive in MK). However, the lady on the phone informed me that they wouldn't provide one since the job would only take a maximum of 1.5 to 2 hours. I reluctantly agreed. On the 25th, when I dropped off my van, I was told the same thing. Later that day, I received an email stating that during the Health Check prior to the MOT, they discovered some defects and provided me with an estimate, which I accepted. On the 26th, I received another email stating that they were unsure when the parts would arrive, thus unable to provide an estimated completion time for my van. On the 29th, I made several calls to inquire about the status of my van, but no one answered. I called again and sent an email on the 30th, only to receive a response stating that an additional job/defect had been found on the van, resulting in an additional cost of £217 compared to the initial estimate. I inquired about the reason for the increase and was provided with an explanation, to which I agreed. On the 31st, despite multiple attempts, no one answered my calls. From that point onwards, there was no communication or updates whatsoever between the 31st of January and the 9th of February (a span of 2 weeks and one day) via either email or phone, as they never answered. Frustrated, I decided to try a different approach. Instead of selecting the option to check for updates on my vehicle, I chose the option to "book my vehicle for service or MOT." To my surprise, someone immediately answered the phone. So, you couldn't answer the phone when a customer called to inquire about their vehicle, but you could promptly answer when someone. On February 9th, was when I picked up the van and inquired about the delay in completing the job. The lady explained that they were waiting for parts due to the chaos of moving from Toddington depot to Dunstable. Upon receiving the final bill, I noticed a discrepancy from the estimate. I questioned the additional charge for an "investigation" that I did not request or agree to. All necessary work was identified during the free health check before the MOT, so I refused to pay for it. Another customer was also dissatisfied with the service, as his van had been there for three weeks. It seems that improvements are needed at this depot, and I will likely not return. I prefer to travel to MK, despite the distance, for better service. wanted to book a new service? This behavior appears greedy to me, as if you only care about making money and not about providing satisfactory service to your customers. And not even a sorry or nothing

Absolutely horrendous service. Purchased a van with a 2 year warranty, no mention at the time of a used van warranty. Told everything covered by Harriet in sales in Wellingborough. Roll on a few months and sensor lights starting coming on. Each time the van went into Intercounty Milton Keynes as it is the nearest to use, kept being told that parts not covered by warranty. Tried to explain that the van had a 2 year warranty to be told not everything is covered. Anyway, the van has been in several times with the same issue. Keep being told that the van will only be in in for a few hours but the garage end up keeping it for days. No calls from them, constant chasing by us. They are now saying the the sensors are find and that they suspect it is the DBF but not 100%. Presented us with a bill of £404.00 + VAT because they had the van for 4 days. However the van had not even been looked at for nearly 2???? They then told us they couldn't release the van as a tyre sensor needed to be installed and they would do it the following morning. We left it until 2pm to call them to chase what was happening. They called back at 3.30 to say that the engineer had not changed it as he didn't feel it needed it. So another day of doing nothing. They reduced our invoice to £270.00 + VAT but wold not release the van without paying this. Rachel who is the manager there was rude and her words were "it is up to you whether you accept our apology or not!!!" Anyway to get the van back we paid this. We have now taken it to an independent Mercedes specialist to take a look. They have regen the DBF at £64.00 + VAT, bearing in mind Intercounty had quoted £3200.00. Adrian who is in charge of Sales in Wellingborough has washed his hands of it. Rachel hasn't even bothered to call. Apalling and stay clear at all costs, or it will cost you big time.

Quite disapointed. Spent £35k on a van and had a few "Must Haves" on the list. Many were covered by CarPlay.
However CarPlay on Mercedes does not work with Iphone 13 or 14.
Any request for help or advice from the seller results in "ask someone else".
They were great, very helpful up to the sale itself, but since they have had the money in the bank they have done nothing to help.

Please see exerpt from an email requesting details on coolant and any CarPlay update.
If it was possible I would return the van for a full refund - I've had it from new 12 months and had zero support from the dealer

"In regards to the coolant, I am more Sales based so I would want to give you the wrong information for your vehicle. I believe your nearest servicing dealer would be Mercedes-Benz of Rygor, if you give them a call and ask to speak to their service reception, they will be able to provide you with the correct information and also point you in the right place to acquire the necessary coolant.

As of the Audio update, I am currently not aware of one being released to my knowledge, however please also clarify this with their service department. If there is an update available, they will be able to book you in to sort this out when suitable for you."

It is a story that happened with my Mercedes Benz van in the Intercounty Van Service Milton Keynes branch. While installing the tires at another company, the service technician broke the tire air pressure sensor. Left side front.
I ordered a sensor replacement at Intercounty, Milton Keynes branch. That the Mercedes representative did not have a sensor and had to wait a long time for the sensor is another story.
When I ordered the service online, I explained what the problem was, LEFT SIDE, FRONT WHEEL, TIRE PRESSURE SENSOR BROKEN. When I arrived at the service, I showed the broken sensor and poked it with my finger - the left side or passenger side tire pressure sensor is broken. Please change. It seems straightforward. But for me, not for the service, because the service needs to earn more money. It doesn't matter that the diagnosis is precise, it doesn't matter that I saw what happened with my own eyes, the service needs to do an "investigation"...which costs extra money - £135. And ATTENTION (!) determines driver front type!!!!!! Real jokes. I will open a case against the service with the consumer rights service, and I will present the proof from the service that hacked the sensor and put it in my hands. Of course, it is impossible to avoid service if you have a Mercedes Benz van, but people, be careful.