Great place, good people, can see why I’ve been referred to do business with intercity, and even better to have worked with Olly and Jerome!
Company replied
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See what reviewers are saying
Intercity have a fantastic team of highly motivated people who work well together. They are responsive to your needs and care about your business and give excellent support. They are an enthusiastic... See more
Company replied
All the guys at Intercity are lovely and a pleasure to work with. Special shout out to Rich and Tim who always provide a top service!
Company replied
Excellent company to do business with. We partner with them for cyber security and the friendliness and authenticity of the staff are first rate.
Company replied
Company details
Written by the company
At Intercity, we help businesses Do More with technology. With over 40 years in technology, we’re the award-winning managed service provider delivering expertise in cloud, cybersecurity, managed IT, and communications. Running a business is challenging, your tech shouldn’t be. We expand your IT capabilities and give you a safe pair of hands, whenever and wherever you need us. Whether it’s doing something better, faster, or completely new, we use tech to unlock real benefits for your business. Backed by leading accreditations, an elite Microsoft Solutions Partner status and MISA (Microsoft Intelligent Security Association) membership, we're trusted by SMEs, enterprises, and public sector organisations across the UK. With our "world class" score for NPS (Net Promoter Score), and recognised by Best Companies as 'Outstanding', we combine technical excellence with a people-first culture.
Contact info
101-114 Holloway Head , B1 1QP, Birmingham, United Kingdom
- 0330 332 7933
- info@intercity.technology
- intercity.technology
4.7
Excellent
53 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lot of improvement needed
Support has fallen off a cliff since the only person who would help us left. The staff are arrogant and don’t seem to know what they are doing, terrible company who have made me miss our old provider, didn’t think you could get much worse :(
1 May 2025
Unprompted review
The people who work here are rude and…
The people who work here are rude and petty.
1 April 2025
Unprompted review
Excellent Service
We have used Intercity to look after our mobile contract for the last 4 years and they have been fantastic. Getting us great deals on contracts and the customer support is fantastic. As a smaller organisation we currently would not consider going back to dealing with the big network providers directly as they just don't care.
11 February 2025
Unprompted review
Awful organisation
Awful organisation, their customer service is diabolical, it takes months to get a response and have to chase and chase for a reply. Be careful when you try and terminate the agreement they are not clear and transparent.
19 October 2023
Unprompted review
Reply from Intercity Technology
We are sorry that you've had a bad experience Rebecca, I've just popped over a follow up email to ask for some more details, to enable me to look into this further. Good customer service is something that we are passionate about, so I want to find out more about what's gone wrong on this occasion - Albert
What has gone wrong with Intercity's Customer Service
Intercity communications customer service is diabolical. Cannot get a return call to even complain. It feels as if all the service staff are working from home. It is not helping their business one bit!
Get a grip Intercity and sort out your customer service department.
6 April 2023
Unprompted review
Very professional
9 November 2022
Unprompted review
Professional and efficient team
2 November 2022
Unprompted review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Very pleased with our new tariff options.
4 October 2022
Unprompted review
Always easy to deal with
Always easy to deal with. Great account management and customer service.
21 November 2020
Unprompted review
Very professional business
Very professional business. Look after all our technology needs
21 November 2020
Unprompted review
We have used Intercity Technology for…
We have used Intercity Technology for several years as our telephony service provider, and we will not be renewing their contract. They are expensive, their product Touch Technology is of poor quality, it constantly goes wrong, and yet their support team are good at patching the service together so that there is not a complete failure. In this way we cannot confidently break the contract.
We are a small company, I am convinced that we were miss-sold Touch Technology at the beginning, the product is of poor quality, and I cannot recommend Intercity Technology at all.
PMJ
4 June 2020
Unprompted review
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