IxDF - Interaction Design Foundation Reviews 2,401

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the platform for its valuable and well-structured courses, which are self-paced and easy to combine with work and daily life. People appreciate the depth and clarity of the content, which is practical and applicable to real-world UX scenarios, helping them grow professionally and gain confidence. The support staff and customer service are frequently highlighted as outstanding, being responsive, empathetic, and genuinely caring, creating a supportive learning environment. However, some customers also noted significant dissatisfaction with the payment and subscription practices, particularly regarding automatic renewals without clear prior notification. People felt that the company's approach to renewals and free trials was misleading, leading to unexpected charges and difficulties in canceling subscriptions, which they found ironic for a UX education provider.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the courses well-structured,... See more

Subscription

Users describe ambiguous interactions with subscription, with many reporting unexpected automatic renewals... See more

Payment

Reviewers highlight negative aspects of payment, with many expressing frustration over unauthorized charges... See more

Staff

Customers had positive experiences with staff, frequently highlighting the team's kindness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting their responsiveness, thoughtfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using Interaction Design Foundation since 2017, and it has been a valuable platform throughout my career as a UX designer. One of the biggest strengths is that the courses are sel... See more

Company replied

Rated 5 out of 5 stars

The place to go for UX/UI education! Reasons why I go there for years: - Price! unbeatable compared to other platforms - Content! Highly verified content by best of the best UX/UI people with real... See more

Company replied

Rated 5 out of 5 stars

other sites felt like endless theory dumps. IxDF courses taught me how to actually solve problems. I used their design thinking tools in my freelance projects. These weren’t abstract ideas. The platfo... See more

Company replied

Rated 5 out of 5 stars

I initially put a negative review for an alleged improper charge. Fortunately, it was fixed. I signed up for their free trial to attend a Master Class on UX writing. I liked the Master Cla... See more

Company replied


Company details

  1. Educational Institution
  2. Design Institute

Written by the company

The Interaction Design Foundation (IxDF) is a global design education institution. Established in 2002, we pioneered online video-based courses a decade before online learning became mainstream, at a time when AI, user experience (UX), and user interface (UI) design were barely recognized as distinct disciplines. Today, IxDF offers evidence-based curricula taught by 250 industry leaders, grounded in both industry practice and peer-reviewed research. With 1.2 million enrollments and local chapters in 495 cities across 105 countries, IxDF is the largest and longest-running design education institution in the world. IxDF is where leading practitioners and researchers in design and AI come together to build online education that sets the gold standard for the industry. Our entire institution is built around a singular focus on design and AI. This allows us to build curricula of depth and rigor with industry leaders. Learn from 40 courses and 155 master classes, from beginner to advanced. Trusted by 1,576 companies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

High level content, great value for price

The content taught at the IdX is great. However, the beginning of each lesson can become repetitive, as for someone who takes multiple courses, the same questions are asked over and over again for the first module.

The evaluation sometimes has answers that can seem a little confusing. Including more qualitative questions would make this better, along with evaluated deliverables to maximize impact of the certificate.

I had an issue regarding the recurring payment but they were able to communicate it afterwards. As a recommendation I would say they still need to inform the user as to what is happening on the billing side of things for each yearly renovation.

The quality of the courses is great and it is also amazing to have an international community with whom you can network with. I wish there was a slack channel or something similar, as well as a job board, to really empower the community beyond the discussion forums, which are rarely used.

Thanks!

9 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Naufragia,

Thank you so much for your detailed and insightful review! This means a lot to us as we always strive to make your learning experience better everyday 😊

These are great findings and suggestions, which I'm happy to bring back to the team for our further discussion.

If you spot any other areas that we should improve, then please always write to me ;-) At the IxDF, we’re here to empower our members beyond the coursework.

Thank you again for your thoughtful feedback, and we’re so glad to have you as part of our IxDF community!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

The best and friendliest online learning platform for UX

The Interaction Design Foundation (IDF) has been instrumental in my career progression, allowing me to learn at my own pace around full time work.
Courses are structured so you only bite as much as you can chew at any given time. There's no time limit to completing courses. Lessons offer text, videos, examples and other visuals to aid learning. Progress is measured in short sections of multi-choice questions and mini assignments.
Courses are taught by industry leaders and you gain industry recognised certification.
It's a friendly and motivational place to learn with senior members of the organisation such as Co-founder and Editor-in-Chief Rikke only an email away. I highly recommend the IDF.

9 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Chris,

These beautiful words just made my day!

It's rewarding to hear how instrumental the IxDF has been in your career progression.

We’re glad you enjoyed the course structure and the variety of materials offered—our goal is to make learning engaging and accessible, and it’s great to hear that our content library worked well for you.

Your recommendation is greatly appreciated, and we’re excited to continue supporting you in your UX journey!

Here rooting for you and your success 🙌

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

The Interaction Design Foundation

The Interaction Design Foundation provides an incredible learning experience. Their courses are not only affordable but packed with practical, up-to-date content that’s perfect for anyone in UX, user research, or service design. I found their team to be super responsive and helpful, always there when I had a question. Highly recommend for anyone wanting to grow their design skills!

1 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Fahim,

Thank you so much for your awesome review! I'm so happy to hear that our platform has been helpful for your growth in the UX field!

I'm also glad our team could be there for you when you needed support—your kind words mean a lot to us! As always, we are here for you every step of the way 😉

Thank you for recommending us, and we’re excited to continue being part of your design journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

If you are just starting out or already have some basic knowledge, you definitely must take this course.

I really like how IxDF structures its lessons in an easy-to-follow way, offering both text and concise videos, along with examples, visuals, and especially short essay assignments that are graded manually rather than by a machine.
And IxDF provides quick and attentive responses to support emails. Their professionalism and reliability make me feel confident in their courses.

9 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Fox,

Thank you for sharing such a positive review! :-) I'm thrilled to hear that your experience with IxDF has made you feel more confident.

And thank you for pointing out the strength of our mixed-media course structure, our expert course evaluators, and our support team's professionalism and reliability. The entire IxDF team does its best to encourage our members and non-members alike with any challenges they may face while learning and interacting on the platform ;)

I hope you continue to make amazing progress with us!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Super helpful and fast customer service

We have a number of different licences across different people in the business, and some which have moved on. After contacting Rikke, I had a very swift and thorough response which resolved all my queries and more! ... the team were up and running in no time, able to access the great content IDF provides!

4 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Chris,

Thank you for taking the time to leave this review! I greatly appreciate it :-)

At IxDF, we do our very best to support our members, both Company and individual alike, with any issues that may arise as quickly as possible. Thank you for letting us know we're doing a good job!

I hope you continue to enjoy IxDF's design courses, Master Classes, and content throughout our platform ;) As always, I'm an email away to help you with anything else you might need.

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Issue fix

I would like to thank interaction foundation for considering my issue and helping along the way. I was having card issue so, couldn't procced with the renewal of my membership. After my explanation, they extended my membership for another 2 weeks instead of freezing my account.

Thank you again for the time.

5 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Sukesh,

Thank you for your kind review! It's our pleasure to assist you :-)

I appreciate you pointing out the strength of our member support team. We put in enormous effort to help solve our members' challenges efficiently and with empathy. We do our best to take each case into consideration ;)

And remember, our platform provides insightful and impactful design content, Master Classes, and courses for you to enjoy. I hope you continue to progress with the IxDF! As always, I'm here to help you with anything else you might need.

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Amazing contents for everything UX related

IxDF provides engaging, practical, and real-life oriented contents. The diversity of courses and masterclasses is impressive, and their provided literature is top-notch. As a UX designer, I have learned a lot and improved my techniques thanks to IxDF. What's more, the supportive community adds immense value to the learning experience. Beyond the outstanding content, their customer support is the best - special thanks to Rikke and team - they are not only helpful but also kind, resolving issues promptly. I trully recommend the Interaction Design Foundation to anyone passionate about UX design. It's an invaluable resource for skill-building and connecting with a vibrant design community.

3 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi João,

Thank you so much for sharing such a positive review! :-) It’s wonderful that you’re enjoying the diverse range of courses and content offered at IxDF. Our team always strives to provide high-quality, outstanding design courses, Master Classes, and literature for our members and beyond ;)

And thank you for letting us know our member support team has been helpful. We do our best to resolve any issues that pop up efficiently and amicably. You can always write to me if you need further support!

Wishing you all the best with your design education journey!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 4 out of 5 stars

practical

There are a variety of topics you can explore and learn. Having the opportunity to take as many courses as we want makes the platform more appealing.
I wish there are more practical experience we can implement what we learned and receive feedback to enhance our skills.

6 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Tuana,

Thank you for your feedback; it is greatly appreciated! :-)

We are working day-and-night (literally!) on improvements for existing and new courses. I have noted the need to include more practical exercises in our courses and made sure to add it to the backlog of the team’s upcoming weekly meeting.

I’ll make sure that we address this as soon as possible. In the meantime, if you have any additional questions or feedback, please do not hesitate to reach out at hello@interaction-design.org.

I hope you'll continue to improve by leaps and bounds on the platform!

Kind regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

A Must-Have Resource for Designers

The Interaction Design Foundation (IDF) is an invaluable platform for gaining practical knowledge in UX design. The courses are packed with real-world examples and insights that you can apply immediately to your projects. A special shoutout to Rikke, who has been such a kind and supportive guide throughout my learning journey. Her encouragement and willingness to help truly made a difference. For any designer looking to expand their skillset, IDF offers a wealth of knowledge that will help you stay ahead in the industry. Don't miss out on this opportunity to grow!

6 October 2023
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Leena,

Thank you for sharing such a detailed and kind review! :-) I'm so pleased to hear that your experience with IxDF has been positive and thrilled that our content has brought you invaluable UX design insights.

I also appreciate your mention of our support team's presence and responsiveness—we do our best to encourage our members and non-members alike with any challenges they may face while learning and interacting on the platform ;)

I hope you'll continue to progress with IxDF!

All the best,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Helpful and quick response from IDF support team

The IDF team was very helpful as always. They answered within a day and everything went smoothly with our communication. I had a request related to a details change in my invoice and they were kind and did this for me in a very short manner.

2 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Didi,

Thank you for your kind words! I appreciate you taking the time to write in :-)

Our team is committed to providing excellent support to help improve the learning experience for you and all our members. Once again, thank you for letting us know we're doing a good job ;)

If you need anything at all, we are always available via email! I hope you'll continue to make great progress with IxDF.

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Customer service was amazing

Customer service was amazing. My questions was reviewed and resolved quickly and in a kind, proactive manner. Much appreciated!

26 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Renee,

Thank you for taking the time to leave a review! I am delighted to hear that you've had a positive experience with the IxDF :-)

Our support team works night-and-day (literally!) to provide effective and efficient resolutions to any questions or concerns members and non-members may have on the platform. So thanks for letting us know we're doing a good job!

I hope you continue to make great progress with the IxDF!

Kind regards,
Rikke from the Interaction Design Foundation

Rated 5 out of 5 stars

I signed up and decided to cancel…

I signed up and decided to cancel without enrolling to any of the courses. I reached out to the team and refund process is handled smoothly and quickly.

2 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Bahar,

Thank you so much for your kind words! Although we wish you'd stayed within our design community, we understand it might not have been the right time for you :-)

And thanks again for pointing out the strength and efficiency of our support team! They work hard to help our members and visitors solve any problems that may arise.

Warm regards,
Rikke from the Interaction Design Foundation

Rated 5 out of 5 stars

Interaction-Design.org has been an…

Interaction-Design.org has been an incredible resource for expanding my design skills! The courses are engaging, easy to follow, and packed with valuable insights. I’ve gained so much confidence in my UX work thanks to their amazing content. Highly recommended!

2 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Strahil,

Thank you for your recommendation! I'm so happy to hear that you find value in our courses and platform :-)

Your feedback is invaluable to us, and we're committed to continuing to provide high-quality, insightful learning resources and exceptional service to you and other members.

Once again, thank you for your kind words!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Excellent value for money and great course content

I've been very impressed with the quality of the lessons, course materials and teachers on the courses at IxDF. Compared to other sources they are extremely good value for money and offer a wealth of useful material for anyone in the UX or design world. I've just renewed my subscription for a second year without hesitation. The staff are also very quick to reply and friendly whenever I've emailed them.

2 October 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Chris,

Thank you so much for your lovely review! I’m SO happy to hear that you’re enjoying our lessons, course materials, and teachers. It’s amazing to know that you’ve found so much value in your IxDF membership. Our goal is to make high-quality UX and design education accessible, and it’s heartening to hear that it’s been helpful for you.

We’re also super excited that you decided to renew your subscription for another year! Your kind words about our support team mean the world to us, as we strive to provide quick and friendly responses to all our members.

Best of luck on your exciting design education adventure!

Warm wishes,
Rikke Friis Dam of the Interaction Design Foundation

Rated 1 out of 5 stars

paid and blocked-nobody answer, UX design?

A company who sell intuitive design have a counterintuitive website. I asked for money back as they advertise the same day, and after the request button for refund, they ask the password. and from there it is impossible to submit or even to login to benefit for what you have paid already,
Nobody answer to email, the form on the page or phone on the bill. Is the customer service is dying or the online become delusional by automation?
I was kind to pay-not to take for free Youtube lessons and I get +a good lesson+

30 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Mack,

It's Rikke, again :-) Just want to say how glad I am being able to resolve this situation for you. I'm happy to know that this experience, while challenging, ultimately had a positive outcome.

Remember: if there’s anything else we can assist you with in the future, please don’t hesitate to reach out—we’re here to help!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

IxDF is a reliable source for learning UX design

I started my product design journey with IxDF and continue to rely on it as I progress. It has been a trustworthy and reliable source of knowledge from day one.

30 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Laura,

Thank you so much for your kind review! Here at the IxDF, we strive to be a reliable source for our members. Hence, it's absolutely rewarding to receive your amazing words :-)

We want to continue to support you in this exciting journey! Always here rooting for your success 🙌

Once again, we are grateful for your support!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great courses and experience!

The courses I took at IDxF were very comprehensive in terms of content, and I appreciated the variety of formats—both videos and text—which made the learning experience feel lighter and more engaging. In addition to the courses, I’d like to highlight the excellent customer support. They responded quickly and always provided helpful solutions. There were a few times I needed their assistance, and they came through every time.

27 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Blas,

Thank you so much for your kind words! Those just made my day :-)

Here at the IxDF, we want to do everything we can to ensure that you have access to top-quality design education. Receiving your appreciation makes our hard work so rewarding!

The team is committed to providing excellent support to help enhance the learning experience for you and all members. Once again, thank you for your amazing words.

If you need anything at all, we are always available via email!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Really good in-depth training for any UX level

Really good in-depth training for any UX of any level. They also added Master courses which are shorter lessons but still very valuable.

27 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Jordy,

Thank you for taking the time to share your positive experience with the IxDF!

It's wonderful to hear that you found our courses and Master Classes valuable :-) The IxDF is committed to providing a variety of learning options to cater to different needs and preferences—hence, this means a lot to us!

Once again, thank you again for your support :-D

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Unbeatable wealth of knowledge & expertise

I've done two courses so far and they've been way more in-depth and insightful than I expected. Getting feedback from evaluators on course assignments has been very quick. Support has also been top-notch. Overall very impressed and I can see myself enriching my life and up-skilling with the Interaction Design foundation.

27 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi Willem,

Thank you so much for sharing your wonderful experience with our courses!
I’m absolutely thrilled to hear that they’ve surpassed your expectations in terms of depth and insight, and that our quick feedback from the evaluators has been a great support for you. We truly strive to provide the best learning experience possible, so it’s heartwarming to know that you’ve felt it too!

It’s so exciting to hear that you’re keen to continue enriching your life and enhancing your skills with us at IxDF! With access to over 40 in-depth courses at various levels, there’s always something new to explore and learn. We’re genuinely honored to be a part of your design journey and can’t wait to see where it takes you next.

Wishing you all the best as you continue your design education!

Warmest regards,
Rikke Friis Dam of the Interaction Design Foundation

Rated 5 out of 5 stars

Great source for UX education material!

Great source for UX education material!

There is a wide array of topics, from beginner to advanced level, from the most introductory to the more specific. There is no limitation to which levels you can access, so you can take whichever course that suits your needs.

I personally enjoy the combination of medias in each course: there are transcripted videos as well as written articles. Written quiz as well as multiple choices.

As for the certifications, I'm not sure how widely accepted they are in the industry as a skill barometer. But to me personally, that is beside the point. I'm enrolling in the courses to have a more structure learning tool, and once I've completed a course, I tend to use the material as references for work as needed.

25 September 2024
Unprompted review
IxDF - Interaction Design Foundation logo

Reply from IxDF - Interaction Design Foundation

Hi CB,

Thank you so much for sharing your review! It’s fantastic to hear that you’re enjoying the range of topics offered at IxDF and appreciate the blend of learning formats in our courses. We're always striving to cater to different learning preferences, so it’s great to know the combination of transcripted videos, written articles, and quizzes resonates with you.

Regarding certifications, while their recognition can vary by industry, they are indeed valuable for showcasing your dedication and structured learning. Many of our members use their certificates to boost their portfolios and career prospects, but like you, others use them more as reference tools for ongoing work.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

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