Intensive Lessons Reviews 

581
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers had a great experience with this company. Customers frequently mention that instructors are exceptionally patient, friendly, and helpful throughout the learning process. People also appreciate the well-organized booking process that makes securing practical driving tests much easier than expected. Consumers note that communication is clear and helpful from start to finish. Some reviewers were not happy with delays in scheduling and issues with customer support when trying to resolve problems. Others mentioned unexpected travel distances required to reach their lessons and difficulties with getting deposits refunded after unexpected cancellations. A few people felt that the overall service did not match their initial expectations.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting instructors who are patient, calming, and... See more

Booking process

Customers consistently note ambiguous experiences with booking process. Reviewers shared that booking tests... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the fast process, helpful... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the platform is to use and how... See more

Customer service

People report mixed and ambiguous experiences with customer service. Some consumers praise the great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company were very fast in booking me a test and then the details were sent to me fairly soon! However when organising an instructor, this process could have been aided quicker with more regula... See more

Rated 5 out of 5 stars

Fayaz is an excellent instructor, very patient, calm and always gives clear instructions. He took time to ensure I understand everything and we practiced issues I faced repeatedly. I passed first try!... See more

Rated 5 out of 5 stars

Honestly beat my expectations by a mile! I thought I would be waiting 4 months easy for a driving test in this current climate and Intensive Lessons got me one for exactly 2 months after I booked, arr... See more

Rated 5 out of 5 stars

Very good communication. Managed to get us a practical test which is hard to do yourself. Instructor who did the five hour lesson over two sessions including the test was very good and we got a pas... See more


Company details

  1. Driving School
  2. Drivers License Training School

Written by the company

Pass fast with our intensive courses available nationwide!


Contact info

4.0

Great

TrustScore 4 out of 5

581 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(581)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing, totally recommend!

Everything about the process was outstanding. Intensive done everything, booked the tests and arranged the instructor. Was able to have both theory and practical passed in 3 months.

Desy, the instructor allocated was amazing. He teaches you how not to just pass your test but to also drive, and this is a massive difference. He was welcoming, extremely knowledgeable, and created a team mentality. He wanted me to pass almost, if nor more than me.

I recommend intensive and Desy to anyone starting this journey; this means so much, and there is absolutely no way whatsoever that I could have passed without either.

13 June 2025
Unprompted review
Rated 1 out of 5 stars

For me - a waste of time and money

I feel it was a waste of money. I waited 5 months to get a test booked, then a further 2 months to start with the instructor. The awkward thing is you don’t know if you are going to be compatible with your instructor.. I stuck with him as felt I had to but he wasn’t very professional, knowledgable but not a great temperament. I’m not completely new to driving so I can’t imagine what he would be like with a beginner. He was going on about more lessons.. I’d be ready after one more day of lessons… oh how convenient. After paying £1,200 odd I couldn’t fork up anymore. I felt so defeated I just cancelled my test. I am now going to have a few more lessons with a new instructor and wish I hadn’t bothered doing intensive! A week of precious annual leave gone too, just to feel low in spirit.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I looked on there website picked a…

I looked on there website picked a package booked and paid for it no problem they sorted everything theory test practical test and the driving instructor perfect service had my theory test on the 14th of one month had the practical test on the 4th of the following month passed both tests no problem

4 June 2025
Unprompted review
Rated 1 out of 5 stars

WARNING Very poor experience

WARNING Very poor experience - Avoid at all costs if you live in Scotland.

Our son booked a course of intensive lessons in Jan25. The course is meant to
last 2-4 weeks, understandable and acceptable it goes to 6-8 weeks. Its 16 weeks, and when they booked the exam they booked it in a different county - Angus, despite our son pleading with them to do it in Perth. He does not know Angus at all. Also the instructor assigned lives 1 hour away, and as he has a separate driving school, could only allocate 1 lesson practically every 2 weeks on a Sunday. He refused to pick our son up from home (too long a distance for him to drive) so our son had to make his own way to Perth (bus or us driving him there) for his lessons. It was ridiculous. Our son did not have the 25 hours of lessons that were paid for, and intensive lessons were shockingly poor at the lack of any support.Our son tried to cancel the test, but intensive lessons wanted £95 to cancel it and then additional costs for rearranging it (ridiculous for a company that suppose to offer intensive lessons). Our son failed his test today in Angus (super upset).

What a disgraceful customer journey experience for a learner driver to have in the hands of Intensive Lessons. Its shocking.

They failed to meet the sales of goods and services act. Tried contacting them about it, but they were not interested in addressing the issues. It seems they have little coverage in Scotland, and poor customer care service.

Note: The cost per 1 hour lesson with Intensive lessons works out at nearly double that of a normal driving school so absolutely no benefit going with intensive lessons - only stresses, anxiety and extremely expensive?

Avoid, avoid, avoid from very disappointed Mum and Dad

Response to your message - of 27May25
1. It was 16 weeks - from Jan to May - this is not classified Intensive
2. Our son has not completed the number of hours of lessons (infact the instructor still owes him a couple of lessons)
3. Our son specifically begged (yes begged) for Perth, as Dundee was a main city and too far away. The instructor even refused to give him regular lessons there, and after much pushing from our son he agreed to give 2 lessons only, with the fact that our son had to make his own way there (bus and train and back (2-3 hour roundtrip - own cost))
4. After you found out he failed, you offered 5 extra hours for £450 and a guarantee to get a quick test booked. How shocking is that - no empathy or care
5. We would think it is your responsibility to ensure that if the driver fails you immediately book another test for them, as part of the original amount paid. You left him high and dry. Again, terrible experience.

22 May 2025
Unprompted review
Intensive Lessons logo

Reply from Intensive Lessons

We’re sorry to hear you’re disappointed, but we would like to clarify a few important points regarding your son’s course.

Firstly, it has not been 16 weeks of ongoing lessons. Your son completed his training hours slightly over expected timeframe. Regarding the driving test location, we originally sought availability in Perth but there were no test slots available there. Dundee (Angus) was the second closest test centre and was selected with your son’s full knowledge and agreement at the time of booking.

As for the instructor’s location, we made clear during booking that students in more remote areas may need to meet instructors at a central point—this is outlined in our terms and conditions and was explained to your son before lessons began.

The £97 fee mentioned included the standard DVSA fee for rebooking a test, which became applicable because the cancellation request came after the DVSA’s official cut-off window. This is not a charge imposed by us.

Finally, your son did complete the full number of hours paid for. We regret he didn’t pass on this occasion, but placing blame on the course is unfair given all steps were taken transparently and with communication throughout.

We understand failing a test is upsetting, but we aim to deliver a fair and clear service to all students across Scotland.

Rated 1 out of 5 stars

SCAM

Scam avoid at all cost

13 May 2025
Unprompted review
Intensive Lessons logo

Reply from Intensive Lessons

We’re sorry to see this review, but we have no record of you as a customer. We’ve also reached out requesting more information but have not received a response. If you believe there has been a misunderstanding, please contact us directly so we can look into this and assist you properly. We’re here to help.

Rated 1 out of 5 stars

It's a scam

I booked an intensive course. I was hoping that I could book a few weeks off from work, spend several hours a day on driving lessons and get my licence quickly.

Instead they offered me a driving test in 5 months time and a 2 hour lesson once a week. I told them that I cannot leave work and come back and it's not worth me booking a whole day off from work just for one day. I asked if they could either give me my lessons in the evenings or offer longer, less frequent lessons. They would not agree to either demand. Now they are refusing to return my deposit.

12 May 2025
Unprompted review
Intensive Lessons logo

Reply from Intensive Lessons

We’re sorry you feel this way, but this account is not accurate. We offered you multiple lessons per day and a minimum of 4–6 hours per week, as is standard with our intensive courses. We also clearly explained that your driving test was being fast-tracked—the initial booking you saw was a placeholder while we continued searching for an earlier date, as is standard practice.

Your request for evening-only or significantly altered scheduling was outside of what was agreed at booking, and we did our best to accommodate your availability within reasonable limits. We’re still happy to help you progress with your course or discuss further—please get in touch directly.

Rated 5 out of 5 stars

Intensive Lessons sorted me out big…

Intensive Lessons sorted me out big time. Needed my licence ASAP for a new job, and they delivered. Did a 7-day course, and my instructor, Paul, was a top bloke – proper knowledgeable and kept me focused. The fast-track test was clutch, and I passed no hassle. If you need to get on the road quick, these are your guys!

26 April 2025
Unprompted review
Rated 4 out of 5 stars

Overall good experience

Overall good experience, got me an instructor and test very quickly which i passed, the instructor David was very patient and gave good, clear instructions.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. They found an earlier slot and then allocated a brilliant instructor Gordon and first time pass too. Highly recommend!

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced for horrible instruction

Overpriced for horrible instruction. I have been driving for a very long time, mostly in the US, but also in the UK. I took lessons as a refresher before my test and the instructor gave me misinformation and bad instruction (confirmed by the examiner). Don't waste your time or money with this company, their customer service was also horrible.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. The intensive course was quick and efficient, I passed on time and was pleased with how easy it was to book around my schedule. I am also very pleased with driving instructor Tony Arnold who was assigned to me. He was very patient with me and was a brilliant instructor.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

My Experience

My Experience – Wouldn’t Recommend

I really tried to have a good experience with this company, but unfortunately it was disappointing and stressful.

I booked my crash course on December 31st and was told I should expect a test within 1–2 months. I understand there are delays due to backlog, but if you’re paying for a service, it should be delivered within the timeframe promised — or at least clearly communicated if not.

They took far too long to book my test. I had a holiday planned in April, which I told them about in advance. Despite this, they booked my test for May 2nd — just a few days after I was due to return. I asked if it could be changed and was told no, that it was the only one available. Feeling pressured, I initially locked in the test, thinking I had no other option.

But later I sat down and asked myself: why should I be forced to take a test I’m not ready for just because someone else decided it was okay? I expressed clearly that I wasn’t happy, but they kept pushing, saying things like “other people are fine with it” — which felt dismissive and unprofessional.

Then came the excuses. At one point they claimed they didn’t have my phone number — even though they had already sent it to the instructor and confirmed it to me in a message. That made no sense and felt like they were just trying to shift blame.

They also accused me of having “malicious intentions” just because I locked in the test at one point — when in reality, I was trying to give it a go before realising I wasn’t going to be ready. I wasn’t asking for anything unreasonable — just to be treated fairly and not pressured into doing something that didn’t work for me.

I also booked a 10-hour course, and I didn’t feel that was nearly enough time considering how close the test was to my holiday. When I called them out on their behaviour, they got defensive and refused to take responsibility. I asked for a refund and clearly explained I wasn’t satisfied with the service, and they still refused.

And when I told them I would be sharing my honest experience, they even threatened to take legal action — which honestly says everything you need to know about how they treat unhappy customers.

Save yourself the stress — this experience made me feel pressured, gaslit, and unsupported. A driving school should work around the student’s availability, not the other way around. I do not recommend them.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Appalling. You will lose your deposit!

Appalling company!
I notice the reviews on here do not reflect the other reviews I have since read elsewhere. If only I had known, do not waste your money here or you will be out of pocket.
They have an appalling portal system that does not work. They give dates for tests months in advance and then change them.
And if your circumstances change like my sons did, then you can forget getting any assistance through the telephone number they give out. And if you do finally get to speak to the manager - Jason (surname unknown as he will not provide it - even his staff don't know it)
When I tried to explain and resolve the issue, Jason was very unprofessional, he talked over me, became very rude and made personal insults. Needless to say I terminated the call at this point.
When we spoke with a driving instructor who had previous dealings with this company he said that every customer that he had referred to him had similar issues and they refuse to pay back a deposit.
It seems they deliberately make issues so that they can keep the deposit.
You have been warned!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Never Give Up!

Never Give Up!

After 20 years of starting, stopping, and life getting in the way, my sister has finally passed her driving test! As a single parent, she put her family first, but last year, I decided to give her a little push—a fast pass driving course for Christmas.

Today, she passed! An incredible achievement that proves it’s never too late to reach your goals. Proud doesn’t even begin to cover it!

What’s something you’ve achieved after years of trying? Let’s celebrate perseverance! #NeverGiveUp #ProudMoment #HardWorkPaysOff

3 April 2025
Unprompted review

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