Still no refund for order EU20864 although it is marked as delivered back to them days ago. Customer care doesn’t reply to multiple emails about return RMA# TM60W21R. DO NOT ORDER FROM THIS SELLER!... See more
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This is a scam. They don’t rey to emails or to the 24/7 whatsapp. The website guarantees no customs but now the courier is asking for customs to be paid before I can get my package. I’m definitely dis... See more
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to deliv... See more
Company replied
Honestly I was skeptical at first about the quality, but I liked the clothes very much. The customer service was very efficient too they replied to my email and my request. The prices are a bit on the... See more
Company details
Written by the company
Touché's story began when a group of young designers from Istanbul aimed at revolutionising the way the next generation of women wear clothes. The fading popularity of mainstream brands, the repetitive and mundane designs of the old industry have pushed Touché to pursue a reformative path for young women who have a constant desire to be differently elegant. We followed the rising trend of modest fashion in the world and blended it with our touch of modernism, which allowed for a unique style to emerge. With Touché, modest fashion is no longer an archaic way to dress. Modern and modest designs coming together for the first time with Touché was met with great enthusiasm by the market. Since our story began in 2014, Touché has reached a network of around 200 sales points in over 30 countries and 5 continents with its unique story, high quality fabrics and reasonable prices. Our mission is to spread our free spirit and innovative designs all over the world and show that women can be modest without having to sacrifice their modern, young, chic, sporty and colourful attributes. The Art of Turkish Fabric and Textiles All Touché models are produced with a selection of highest quality Turkish fabrics. Turkish fabric and textiles industry is one of the leading in the world, in quality and in its sheer size. Turkish Cotton Turkish cotton is a premium long-fiber cotton grown exclusively in the Aegean Region. The long fibers yield stronger and smoother threads than regular cotton, and Turkish Cotton becomes even softer and more comfortable over time. Quality and Health All fabrics used by Touché go through a meticulous inspection phase before entering production. With Touché, you can rest assured that the products you buy do not cause any harm to your skin and health.
Contact info
Cumhuriyet Mahallesi Silahşör Caddesi. No:67 Kat:3, 34000, Istanbul, Turkey
- hey@toucheprive.com
- int.toucheprive.com
3.1
Average
49 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NO REFUND FOR WEEKS DO NOT ORDER
Still no refund for order EU20864 although it is marked as delivered back to them days ago. Customer care doesn’t reply to multiple emails about return RMA# TM60W21R.
DO NOT ORDER FROM THIS SELLER! Return process is not working! You will regret ordering from them. Quality of the item was not good, so had to send it back but it is complete silence from their end despite multiple emails.
17 April 2026
Unprompted review
This is a scam
This is a scam. They don’t rey to emails or to the 24/7 whatsapp. The website guarantees no customs but now the courier is asking for customs to be paid before I can get my package. I’m definitely disputing this with my bank.
14 April 2026
Unprompted review
Can I call it a scam if a refund can not be done after 10 months?
I have been waiting for the refund of my purchase to be made since 10 months ago. All they do is to apologise and say that they are doing the best to make a refund... It is like talking to the wall cold and fake. DO NOT BUY from them. The quality of cloths are poor and this was why I returned every single item.
22 October 2025
Unprompted review
Amazing quality and great customer…
Amazing quality and great customer service! Thank you and keep up the great work.
1 August 2025
Unprompted review
Terrible service
Terrible service. I received no return instructions, they don't have a phone number, and they don't respond to emails. Now I'm stuck with products I can't return.
16 July 2025
Unprompted review
Reply from int.toucheprive.com
Dear Merve,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
Warm regards,
The Touché Team
Good experience
Good quality
Fast delivery
Good material
Easy return
Very good website, I had a great experience. Thank you
10 June 2025
Unprompted review
Reply from int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
Really recommend touche prive for all i know
Well the website has a big collection that suits all kind of shape bodies, fabrics are very good, quality & the finishing are great, the prices are very well and reasonable, shipping is fast, but they have an issue with the company who collect the returned clothes, but in the mean time they refund you the amount without doubt even before collecting the returned items, also they are easy to reach and contact you back quickly.
I really like touche prive due to all what i mentioned above and i will always order from them.
16 May 2025
Unprompted review
Reply from int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
The order process was easy
The order process was easy, and I liked the styles. One item wasn't quite what I expected in terms of fabric, but overall, the quality is good, and I'd consider ordering again.
16 March 2025
Unprompted review
Reply from int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
Happy with my purchase
Happy with my purchase! The delivery was a bit slower than I anticipated, but the products were worth the wait. Customer service was responsive when I asked about my order.
15 March 2025
Unprompted review
Reply from int.toucheprive.com
Thank you so much for your kind words and wonderful feedback! 😊
We truly appreciate you taking the time to share your experience with us. Your comments will help us improve our services to serve you even better in the future.
It was our pleasure to assist you, and we hope to see you again soon! 💖
Best regards,
Touche Team
I had a great experience with Touche
I had a great experience with Touche; their customer service is excellent.
25 February 2025
Unprompted review
Reply from int.toucheprive.com
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Loved the design and material
Loved the design and material. Also their costumer service is amazing. Definitely recommend buying here
18 February 2025
Unprompted review
Reply from int.toucheprive.com
Dear Nilcole,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I am happy that Touché has return…
I am happy that Touché has return service from USA. I was worried at the first my return, because Touché return system didn’t give me any receipt or barcode etc when I delivered my purchase to delivery station. I just wrote my name and return number that they sent it to me on a blank paper, and put inside of the package, but they sent my money back my in a week.
At the second time, it takes almost ten days to get money back, but that’s OK.
Thanks Touche
28 November 2024
Unprompted review
Reply from int.toucheprive.com
Dear Behiye,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Didn’t give me back my refund money and its been a 40 days now
I have been trying to get a refund for a month and the return request is not being accepted
29 December 2024
Unprompted review
Reply from int.toucheprive.com
Dear Ola,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
Warm regards,
The Touché Team
I had an issue with my purchase
I had an issue with my purchase. The website duplicated my order and the team has assisted me with all the steps. I really appreciate them. Thank you Touche! Very good products and very good services
28 November 2024
Unprompted review
Reply from int.toucheprive.com
Dear Feride,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
I placed an order 10 days ago
I placed an order 10 days ago. This still needs to be shipped. I am now starting to strongly believe that this is a fake website. I sent them an email but I probably won't get a response. My advice is not to order from Touche.
19 December 2024
Unprompted review
Reply from int.toucheprive.com
Dear Hanan,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
They are thieves
The do not respond to emails, and the do not process refunds, you're money is stolen.
8 November 2024
Unprompted review
Reply from int.toucheprive.com
Dear Parisa,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
Horrible website
Horrible website. I never write reviews but honestly it's a scam. the items look nothing like the photos AND returns are NOT free even though it is explicitly mentioned on their website. Save your money. They dont respond to emails either.
20 September 2024
Unprompted review
Reply from int.toucheprive.com
Dear Shaima,
Thank you for sharing your thoughts with us. We deeply apologize for any unintended inconvenience you may have experienced.
Your feedback is invaluable, and we assure you that we are taking it into careful consideration as we strive to improve our services and exceed your expectations.
To address the issue fully, our team will reach out to you directly to understand the details of the problem and work diligently to resolve it for you. Your satisfaction is our top priority, and we are committed to making things right.
We truly hope you accept our sincere apology and appreciate your patience and understanding.
As we step into a new year, we wish you endless joy, happiness, and all the things you love—including our products!
Warm regards,
The Touché Team
I love Touche prive a lot you are one…
I love Touche prive a lot you are one of my favorites brands
I love your designs and fabric
But you need to work on the shipping courier because shipping takes looooong till I receive it
Thank you :)
9 October 2024
Unprompted review
Reply from int.toucheprive.com
Dear Anwaar,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
Very friendly and helpful
Very friendly and helpful. Touche responds directly to emails and is very reliable. Always happy!!
9 October 2024
Unprompted review
Reply from int.toucheprive.com
Dear Betül,
Thank you so much for your wonderful review!
Your kind words truly mean the world to us, and we deeply appreciate your feedback.
As a token of our gratitude, we’ve added a special gift to your account.
We hope this small gesture brings a big smile to your face as you step into the new year.
Thank you for choosing Touché and for being such an important part of our journey.
We’re truly honored to have you as our customer!
Warm regards,
The Touché Team
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