Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
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Review summary
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Reviews shaping this summary
Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
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This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
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Company details
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Excellent
2K reviews
Asks customers to review
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Easy to sort the insurance
Gentleman sorted out the birth date because it wasnt showing properly no mater how much i tried, talked though all the options and answered my questions. Only trouble was i had to wait quite a bit for the call to be answered but once it was my query and everything including the insurance sorted quickly
13 March 2026
Reply from Insure Your Paws
Hi Sandra,
We're happy to hear that the representative resolved the birth date issue, explained the options, and answered your questions. We apologise for the call wait time, but we're glad everything was sorted quickly afterward. Thank you for your feedback.
Kind regards,
Dominik
No correspondence/poor customer service
Needed to make a claim. Completed online form, had no confirmation of claim being received. Making a claim is stressful enough, my expectation would be to have received a phone call at least or confirmation email. If the online system is faulty i will re consider my Trust pilot rating
11 March 2026
Unprompted review
Reply from Insure Your Paws
Dear John,
Thank you for sharing your experience and bringing this to our attention. We understand that making a claim can be stressful, and we regret that you did not receive confirmation after submitting your online form.
We have forwarded your feedback to our Claims Department for review. One of our colleagues will contact you directly to ensure your claim is being processed and to help address any concerns.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Rahul
I cancelled an auto renewal and…
I cancelled an auto renewal and received confirmation it was cancelled but despite this they took the money from my card. I sent multiple emails to them and the complaints department with no response. They’ve left me with no choice but to report them to the financial ombudsman and the bank. Extremely unprofessional and worried no safe guards in place. Stay away!
6 March 2026
Unprompted review
Reply from Insure Your Paws
Hi Sarah,
I'm truly sorry to hear this I’ll contact you directly to see how we can make things right.
Kind regards,
Domimik
Reply from Insure Your Paws
Hi Susan,
We're glad you found our website easy to use and our prices competitive. Thank you for your positive feedback; we appreciate it.
Kind regards,
Dominik
Shortfalls
Lots of restrictions became clear AFTER receiving policy that were not clarified in initial click box application. Plus company says you can have policy within hours. It takes 10 days. Not happy with overall restrictions do will be cancelling as within cancellation period
28 February 2026
Reply from Insure Your Paws
Hi Andrew,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Prompt and efficient claims handling.
My £10k claim paid in full, quickly and with no quibbles. Easy to contact, helpful on the phone, and hassle free claims process. A very refreshing experience. Can't ask for more. Highly recommended.
25 February 2026
Unprompted review
Reply from Insure Your Paws
Hi,
We're happy to hear that your claim was resolved quickly and efficiently. It's great to know that you found our team helpful and the process hassle-free. Thank you for your recommendation!
Kind regards,
Dominik
Excellent experience with this company…
Excellent experience with this company from ease of buying to quality of policy.
18 February 2026
Reply from Insure Your Paws
Dear Shaun,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Easy process
15 February 2026
Reply from Insure Your Paws
Hi Anne,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive
Kind regards,
Dominik
Reply from Insure Your Paws
Dear Denise,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Worst experience of pet insurance in 40…
Worst experience of pet insurance in 40 years told me on 9th Feb I cancelled my policy on 24th Jan my dog was uninsured all this time! Took 2 loads of money for 3 months told me my bank declined payment! Rang bank payment wasn't presented in jan! One horse show everytime you call you get Nabil who is useless he is rude and condecending I've asked for manager to call i even gave them a chance to put it right was told 24 hrs to re instated then several days?all the time my dog was uninsured told him I was going elsewhere he couldn't have been less interested NO APOLOGY OR EXPLANATION NO CALL FROM A MANAGER NO EMAIL WATCH THESE CROOKS THE WILL TAKE TWICE YOUR MONEY AND CANCEL YOUR POLICY AT WILL WITHOUT TELLING YOU AVOID!GOODjob we never had to claim
9 February 2026
Unprompted review
Reply from Insure Your Paws
Hi Steve,
We are sorry that you did not have a great experience regarding our policy and our customer care team.
We have requested information in order to investigate this further for you although we have received no answer.
If you would like for us to investigate this further please call us on 0344 273 2777 and a member of our team would be more than happy to help.
Kind regards,
Dominik
Easy to apply and all fees transparent.
8 February 2026
Reply from Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Very happy with the way I was treated…
Very happy with the way I was treated and with the cost.
9 February 2026
Reply from Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
5 stars!
Easy to use platform, staff very helpful, quick claims payment. Updates throughout.
Thank you so much
9 February 2026
Reply from Insure Your Paws
Hi Helen,
We're happy to hear that you found our platform easy to use and our staff helpful. We appreciate your positive feedback regarding our quick claims payment and updates. Thank you so much!
Kind regards,
Dominik
Easy online system to get quote and…
Easy online system to get quote and secure policy.
Efficient automatic replies and documents
Hope my friend receives her voucher for recommending Insure Your Paws
6 February 2026
Reply from Insure Your Paws
Hi Alison,
We're happy to hear that you found our online system easy to use and efficient. We appreciate your kind words and hope your friend enjoys the voucher for recommending us. Thanks for your feedback!
Kind regards,
Dominik
Making a claim
Why can’t this company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered. At the moment I’ve just had an quote for over £1000 for my dogs treatment, I expected to pay up the excess and the rest from insurance, but have been informed that I have to pay it all upright and claim it back, and they won’t give me any guarantee I will get it back.
Been with this provider for just less than 10 years and never needed to make a claim. They say you only find out how good insurance is until you make a claim, which sadly is too late for me.
5 February 2026
Unprompted review
Reply from Insure Your Paws
Hi Andrew,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Really easy to use and very clear
Really easy to use and very clear. I have my other dog already with you and it made sense in every way including financial to have them both with you.
3 February 2026
Reply from Insure Your Paws
Hi,
We're happy to hear that our services are easy to use and clear. It's great to know that adding your second dog was a logical and financially sound decision for you. Thank you for your positive feedback!
Kind regards,
Dominik.
The team member I spoke to made the…
The team member I spoke to made the whole journey very simple & straightforward 🤩 making my policy a very comprehensive & competitive price for the cover received
3 February 2026
Reply from Insure Your Paws
Hi Maggie,
We're happy to hear that a team member made the process simple and straightforward for you. We're also glad you found the policy comprehensive and competitively priced for the coverage received. Thanks for your positive feedback!
Kind regards,
Dominik
Good so far, hoping to not be disappointed where it matters
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also need to continue to shop around. Reading the reviews, I will bare in mind the time scales and some of the processing, but all in all, hopefully they make the changes recommended as claiming is already a stressful experience when you have to do it.
31 January 2026
Reply from Insure Your Paws
Hi Natalie,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
All nice and smooth at the moment.
25 January 2026
Reply from Insure Your Paws
Hi Andrew,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind Regards,
Victoria
great product and good service so far
27 January 2026
Reply from Insure Your Paws
Hi Alison,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Victoria
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