Insuranceline Reviews 624

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave... See more

Company replied

Rated 5 out of 5 stars

Mum was hospitalised after the news of her dad passing. She was able to submit the insurance claim for my grandfather, from her hospital bed, all she needed to do was email the death cert and identi... See more

Company replied

Rated 1 out of 5 stars

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to... See more

Company replied

Rated 5 out of 5 stars

On notifying the company of our mothers passing we received the following day a beautiful bunch of flowers and a condolance card. The claim against her funeral plan was settled within two days. An i... See more

Company replied

Company details

  1. Insurance Company
  2. Accident Insurance Company
  3. Disability Insurance Company
  4. Funeral Insurance Company
  5. Income Protection Insurance Company
  6. Life Insurance Agency

Written by the company

Insuranceline is proudly Australia's longest standing provider of funeral insurance. We believe in one simple philosophy: everyday Australians should have access to straightforward life insurance they can trust.

Roy Morgan Customer Satisfaction Award Winners - 2018

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

624 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ease of use, affordability

The timing, affordability and ease of use 🤗💞

12 February 2026
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Andrew, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Rated 5 out of 5 stars

Easy to speak with some one

Easy to speak with some one
Answered all our questions
Extremely friendly .

24 February 2026
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Reply from Insuranceline

Hi Darren thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Rated 4 out of 5 stars

Yes it was read out really well and …

Yes it was read out really well and was excellent explained about the whole lot and the person was very well spoken

24 February 2026
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Reply from Insuranceline

Hi Delys, thank you for taking the time to leave us a 5 star review and some lovely feedback. We're so glad you had a positive experience with us.

Rated 5 out of 5 stars

Ash gave me all the informwasation that I…

Ash gave me all the information that I needed and was great to deal with

3 February 2026
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Reply from Insuranceline

Hi Debra, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you had a positive experience with us.

Rated 5 out of 5 stars

It may me fill complete

It may me fill complete
My life insurance policy is done for a price I can afford and so easy
I just hope it pays if I pass for I'm over 55 year's of age

30 January 2026
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Reply from Insuranceline

Hi James, thank you for taking the time to leave us a 5 star review and some positive feedback. We're so glad you decided to stay with us.

Rated 1 out of 5 stars

So I went through the internal dispute…

So I went through the internal dispute resolution regarding my rejected accidental death claim and of course they came back with the same answer of denied. They know nothing about health conditions. My mum was 76 years old and had type 1 diabetes which she had since she was 2 years old. She tripped and landed on a piece of furniture before hitting the ground. She broke her collarbone and ribs on her right side. The pain was unbearable for her to the point where she had to be sedated. She then wasn’t eating because she couldn’t therefore her diabetes couldn’t be controlled as eating is very important for them. She ended up passing away 19 days later. How can that not be accidental death. Had she not had that fall she would not if passed away when she did. She also had another policy with real insurance and they had no problem with paying out the accidental death claim. They were so understanding and said to me straight out that we can see her accident caused her death. I said to insuranceline that the other insurance had no problem with it and they turned around and said to me well they shouldn’t have. I’ve decided that I’m not going to afca I’m going to the media about this.

18 December 2025
Unprompted review
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Reply from Insuranceline

Hi Lisa, we're so sorry to hear about this very difficult situation and we send our deepest condolences. Please send us a DM on Facebook with some more information so that we can look into this further for you, we'd like to escalate this to our team.

Rated 5 out of 5 stars

I was it tight spot struggling to make…

I was it tight spot struggling to make ends meet and u come up with a solution that stopped me cancelling my policy.

17 November 2025
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Reply from Insuranceline

Hi Noel, thank you for taking the time to leave us some positive feedback. We're so glad you decided to stay with us.

Rated 1 out of 5 stars

Running the old life insurance scam…

Running the old life insurance scam where once you get above 60, no matter how long you have been with them, your premiums go up exponentially every year. This means by the time you are old enough to be close to the end, the bi-weekly premium will be more than the payout!
And like all insurance companies, the greater your loss and pain, the more they enjoy cheating you.

13 November 2025
Unprompted review
Insuranceline logo

Reply from Insuranceline

Hi Peter, we're very sorry to hear about your experience. Our Customer Care Team would be more than happy to look into this for you. You can contact them on 1300 880 750. Alternatively, if you would like to send us your contact details via private message on Facebook, we will arrange for a member of the team to contact you and discuss your concerns further.

Rated 5 out of 5 stars

Dealing with insuranceline was great…

Dealing with insuranceline was great they were so helpful and so informative,they explained everything so i could understand it,they are fantastic

10 November 2025
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Reply from Insuranceline

Hi Janine, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Rated 5 out of 5 stars

The whole process was easy to underhand…

The whole process was easy to understand and follow. Previous quotes from other companies was painful

29 October 2025
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Reply from Insuranceline

Hi there, thank you for taking the time to leave such lovely feedback! We're so glad we could make the whole process seamless for you.

Rated 5 out of 5 stars

Very nice

The person was very nice I spoke to

3 November 2025
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Reply from Insuranceline

Hi Susan, thank you for taking the time to leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Rated 4 out of 5 stars

They were very polite and helpful BUT I…

They were very polite and helpful BUT I wasn’t happy that I lost over $3000 because my policy was cancelled, should have had a phone call NOT SMS messages. Where I live we have been having a lot of issues with NBN the internet and our phone lines.

14 October 2025
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Reply from Insuranceline

Hi Sue, we're sorry to hear this. Cancelling a policy generally means the coverage will stop from the date the policy is cancelled. No further premium deductions will be made.
Also to keep in mind, there will not be a refund to any premiums paid prior to the cancellation of the policy.
We could like to discuss this feedback with your further, please call our Customer Service team directly on 1300 880 750 or through this online form https://www.insuranceline.com.au/contact-us.

Rated 5 out of 5 stars

Outstanding service

Outstanding service, very patient with us as we made the decision. My wife also has a policy with you, that was the deciding factor.

24 September 2025
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Reply from Insuranceline

Thank you for taking the time so leave such lovely feedback! We'll be sure to pass your kind words along to the team.

Rated 4 out of 5 stars

Insurance line review

Most helpful informative agent .respectful of our needs .very patient and jovial to make the experience easy and enjoyable.

12 September 2025
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Reply from Insuranceline

Thank you for taking the time so leave such lovely feedback, Richard. We'll be sure to pass your kind words along to the team.

Rated 5 out of 5 stars

friendly staff

1 September 2025
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Reply from Insuranceline

Thank you for taking the time to leave this review, Belinda. We'll be sure to pass this along to the team.

Rated 5 out of 5 stars

Sympathetic, caring, efficient company.

I've had myself & my wife covered for funeral expenses with Insuranceline for some time. Sadly, I had to submit a claim for my dear wife recently. One phone call with a very sympathetic employee gave me all the information I needed to claim. Once I had the claim form, I supplied the relevant documents & the claim was processed quickly & efficiently. They even sent me a card & flowers. Recommend them unreservedly.

28 July 2025
Unprompted review
Insuranceline logo

Reply from Insuranceline

Thank you for taking the time to leave us a positive review, Peter! We appreciate your kind words and we're so glad we could help during such a difficult time.

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