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Insurama Reviews 1,095

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TrustScore 3 out of 5

3.2

Gadget Insurance Company
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Company details

  1. Gadget Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Sports Insurance Company

Written by the company

En insurama te ofrecemos una gran gama de seguros para tu tecnología: móvil, portátil, consolas, patinete eléctrico, o nuestro seguro multidispositivo. ¡Sin franquicia!

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Protegemos la tecnología que 💖

Descubre nuestros seguros digitales, sin franquicia ni letra pequeña

3.2

Average

TrustScore 3 out of 5

1K reviews

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Rated 1 out of 5 stars

Major scam!!!

Major scam!!!! No longer have my iPhone but insurama/tusegurolmovil continues to charge my credit card $20.77 a month tried numerous times to cancel. tried to contact through Facebook, Instagram, even LinkedIn no help from this company I am canceling my credit card to ensure they cannot rip me off any further absolute scam buyer beware!

¡¡¡Gran estafa!!! Ya no tengo mi iPhone, pero insurama/tusegurolmovil sigue cargando mi tarjeta de crédito 20,77 $ al mes, intenté varias veces cancelar. Intenté contactar a través de Facebook, Instagram, incluso LinkedIn, no hay ayuda de esta empresa, estoy cancelando mi tarjeta de crédito para asegurarme de que no puedan estafarme con ninguna otra estafa absoluta, ¡cuidado con el comprador!

13 February 2025
Unprompted review
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Reply from Insurama

¡Hola Christina!

Gracias por tu comentario.

Insurama es una correduría española, con filiales en Portugal, México, Perú, Chile y Colombia. 

Gran parte de nuestras contrataciones se hacen en el ámbito de la venta de dispositivos electrónicos en nuestros partners y los cobros se hacen a través de cuenta bancaria o tarjeta facilitadas por los propios clientes. 

Si estás recibiendo cobros identificados como "Insurama Broker", revisa tu correo electrónico, ya que seguramente figurará el contrato de seguro correspondiente y los datos de contacto.

Si vives en España y el cobro es en euros, nuestro contacto es clientes@insurama.com

Estaremos encantados de atenderte. 

Un saludo,

Rated 5 out of 5 stars

Compra apple macbook

Todo bien, contenta con la compra

5 April 2025
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Reply from Insurama

¡Hola Nadia! 😊 Nos alegra saber que te sientes más tranquilo con nuestro seguro. La seguridad de tus dispositivos es muy importante para nosotros. Si tienes alguna pregunta o necesitas asistencia, no dudes en hacérnoslo saber. ¡Gracias por tu confianza! 💻🔒

Rated 1 out of 5 stars

I was offered this insurance in K-tuin…

I was offered this insurance in K-tuin shop when I was buying Mac mini. I was asked to install their app and register, so I did but never signed any papers.
At home I made a quick research about their conditions and decided I'm not interested, so (again) I just didn't sign anything and let it go.
And now they tried to charge my card for monthly subscription.
It's pretty weird, isn't it? I guess now I have to cancel it somehow, while I never subscribed to their services actually.

27 March 2025
Unprompted review
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Reply from Insurama

Hello Oleg!

Thank you for your review.

Although we do not have access to your policy due to missing details, what you describe seems to be the purchase of our policy, along with the acquisition of a device at Ktuin.

Our policies are annual, and Ktuin's promotion consists of offering the first month for free, during which customers can cancel the insurance. Please note that there are no one-month insurance policies; all policies are annual. The first month is a commercial gesture that extends the cancellation period from 15 days to 1 month.

Also, keep in mind that the contract can be signed at any time during the policy's validity. Coverage is active from the moment you purchase the device, so in the event of a claim, you will have full coverage.

Policy cancellation, once the first month has passed, is only possible at the end of the current annual period. If you have not requested and received confirmation of cancellation at expiration, please contact our customer service.

We encourage you to reach out again to better understand the advantages of your insurance. We are confident that you will be pleasantly surprised.

Best regards,

Rated 1 out of 5 stars

Don’t trust everything they say!!!

For coverage of phones it is a very good insurance company!

BUT when they make deals with you on the telephone(even everything is being recorded) they always find some loopholes to not to have to honer there deals! They offered me a 30% discount on the price and then I made the agreement and when I got the email it was different price!! Then I called them and they told me that they could not give me the price what they offered me because this person was not aloud to give it to me!!! Now I’m stuck with them for a year more!!

30 December 2024
Unprompted review
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Reply from Insurama

Hi Joachim,

Thank you for your feedback and opinion. 

We sincerely apologize for any inconvenience you may have experienced. 

We recommend that you send an email to reclamaciones@insurama.com (mailto:reclamaciones@insurama.com) so that we can review your case and, if possible, apply the discount that was promised to you.

Regarding being "stuck" for another year, we would like to inform you that the policies are annual and automatically renew unless you communicate your intention to cancel at the end of the term with one month's notice. This is stated in all contracts: "The insurance has a duration of 12 months, tacitly renewing for periods of 12 months unless either party opposes the renewal by notifying the other party in writing two months in advance by the insurer and one month in advance by the insured."

Best regards,

Rated 1 out of 5 stars

insurama is a scam-class action case against them

insurama is a scam, they are practicing deceptive billing practices. They insured my phone, avoided paying out the insurance once it was stolen, and just to confirm what kind of companie it is, they charged me for another year of insurance a year later. I now opened a case against them with ODR European Commission, but I am planning a class action case against them eventually. Please get in touch if you have a similar experience and would like to join the law suit.

Insurama replied: get in touch- I did get in touch many times, never received a response. The only way to get any response from companies with such unethical practice is through legal action.

1 November 2024
Unprompted review
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Reply from Insurama

We are truly sorry to read a review like yours, and we apologize if our response to your case has not been satisfactory for you. However, we handle hundreds of claims daily on a global scale, maintaining the highest quality standards required of our partners, repair services, and suppliers. Our clients are our priority and main concern, and their satisfaction is one of the pillars of our company. Our terms and conditions are clear and transparent, and we work every day to ensure excellence. If this has not been the case for you, please write to us at clientes@insurama.com, and we will review your issue in detail.

Rated 1 out of 5 stars

scam

scam: they insured my iphone, it was stolen with their app installed, they still rejected my claim and told me lies about not having it on my phone (even though I have proof showing otherwise), months later they renewed my policy for insuring the phone that was stolen (and they know about) and they want me to pay for next 12 months. Never use! It's a scam.

25 November 2024
Unprompted review
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Reply from Insurama

Hola y ¡gracias por tu reseña! . Lamentamos que hayas tenido esta mala experiencia con nuestro seguro, no obstante, si tienes alguna duda sobre la documentación que los seguros solicitan para atender siniestros de robo/hurto, ponte en contacto con nosotros a través de nuestro buzón de correo electrónico:siniestrosn1@insurama.com y revisamos tu caso.

Rated 5 out of 5 stars

Excellent service from salt bay…

Excellent service from salt bay insurance brokers

19 November 2024
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Reply from Insurama

Hola, ¡gracias por tu reseña! 🤩. Estamos aquí para asistirte en todo lo que necesites. Trabajamos continuamente para ofrecerte el mejor servicio. Gracias por confiar en Insurama.

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up

16 November 2024
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Reply from Insurama

¡Hola y gracias por tu reseña! 🤩. Estamos a tu disposición para cualquier necesidad que tengas. Nuestro compromiso es brindarte el mejor servicio. Gracias por confiar en Insurama.

Rated 5 out of 5 stars

Amazing service

Amazing service. The replacement of my hob and oven was carried out in 5mins. Brilliant staff and brilliant delivery

14 November 2024
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Reply from Insurama

Hola y ¡gracias por tu reseña! 🤩. Estamos a tu disposición en todo lo que puedas necesitar. Trabajamos para ofrecer el mejor servicio posible para nuestros clientes. Gracias por confiar en Insurama.

Rated 5 out of 5 stars

Quick response

Quick response

7 November 2024
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Reply from Insurama

Hola, ¡gracias por tu reseña! 🤩. Estamos aquí para asistirte en todo lo que necesites. Trabajamos continuamente para ofrecerte el mejor servicio. Gracias por confiar en Insurama.

Rated 5 out of 5 stars

Charli was very attentive and helpful

3 October 2024
Unprompted review
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Reply from Insurama

Hola y ¡gracias por tu reseña! 🤩. Estamos a tu disposición en todo lo que puedas necesitar. Trabajamos para ofrecer el mejor servicio posible para nuestros clientes. Gracias por confiar en Insurama.

Rated 5 out of 5 stars

An easy process of purchasing the product

An easy process of purchasing the product and fast and affordable service, a reputable company with ease of use, communication and delivery, set-up and removal of our old product, thank you.

17 September 2024
Unprompted review
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Reply from Insurama

Hola y ¡gracias por tu reseña! 🤩. Estamos a tu disposición en todo lo que puedas necesitar. Trabajamos para ofrecer el mejor servicio posible para nuestros clientes. Gracias por confiar en Insurama.

Rated 1 out of 5 stars

Avoid at all costs

Worked well the first time when my iPhone case broke; second they simply refused to pay and when I inquired they sent me details in case I want to legal action~ just like a pro scammer. Customer service non existent for claims related matters . I highly recommend, you avoid. Surprised they haven’t been shut down yet

7 March 2024
Unprompted review
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Reply from Insurama

Hello and thank you for your review! 🤩 We are sorry that you have had this bad experience with our insurance, however, you can review the conditions of your policy in your profile on our Insurama App or through the customer area of our www.insurama.com website. If you have any questions, please contact us through our electrónico:clientes@insurama.com mailbox and we will see your case.

Rated 5 out of 5 stars

Great no problems at all.

31 July 2024
Unprompted review
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Reply from Insurama

Hola y ¡gracias por tu reseña! 🤩. Estamos a tu disposición en todo lo que puedas necesitar. Trabajamos para ofrecer el mejor servicio posible para nuestros clientes. Gracias por confiar en Insurama.

Rated 1 out of 5 stars

you've been wasted enough of my time so…

you've been wasted enough of my time so I'm not gonna bother describing why I'm giving you the lowest review possible.
i am about to cancel my insurance without even having started to avail of it.

1 June 2024
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Reply from Insurama

Thank you for your review! We're sorry to read that and believe that reviews can help other users discover helpful services. We appreciate you taking the time to write about us and hope to live up to your expectations when you need to use it.

Rated 1 out of 5 stars

Es un iPhone reacondicionado no…

Es un iPhone reacondicionado no original no puedo conectarlo al coche ni la música es real, esto es una estafa

21 November 2023
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Reply from Insurama

Hola, Paola. Sentimos tu experiencia. Desafortunadamente, no entendemos muy bien tu caso. Por favor, contesta a nuestra solicitud de información para que podamos ponernos en contacto contigo. Gracias.

Rated 1 out of 5 stars

My phone stolen and they refuse to…

My phone stolen and they refuse to replace after 3 years of paying insurance, the reason they gave is that I didn´t have a screenshot of my location on google maps the day before I was robbed.
Ridiculous, I´ve been robbed twice.
Don´t use them!

16 August 2023
Unprompted review
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