I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response t... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No response to my ticket support from two weeks ago. Tried their AI chat bot (unhelpful) and couldn't connect me to a person because there were none available. Phone support also unavailable. They sa... See more
I have never dealt with a domain register who is as bad as these guys. There phone number is ALWAYS "Temporarily Unavailable". 3 weeks and counting, not a single reply to their ticket system for tech... See more
They used to be a decent registrar. Now, after 6-7 years I'm making the effort of moving our 600+ domains away from them. No support, no account manager, tickets take weeks to resolve after repeated c... See more
Company details
Information provided by various external sources
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Contact info
GPO BOX 988, 3001, Melbourne, Australia
- +61397831800
- support@instra.com
- instra.com
2.1
Poor
140 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accurate and fast.
4 May 2021
Unprompted review
Reply from Instra
Hello XY,
Thank you for letting us know you received an accurate and fast response from our support team.
We enjoy being able to supply swift resolutions to any queries and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
Really happy with the response time to…
Really happy with the response time to my enquiry and the help provided. Thank you Instra.com
30 April 2021
Unprompted review
Reply from Instra
Dear Jolene,
Thank you for your kind feedback and we're very happy that you received a prompt response to your query.
Our team enjoyed reading your comments and we're glad to have been of assistance.
Best Regards,
The team @ Instra :)
Quick support
25 April 2021
Unprompted review
Reply from Instra
Dear Ishan,
Thank you for your feedback and we're pleased that you received a quick resolution to your query.
Our team appreciates your comments and will be there for you when you need us next time.
All the best,
The team @ Instra :)
Reply from Instra
Dear Jaleel,
Thank you very much for your kind feedback and we're happy that you had a nice interaction with Sean in resolving your queries :)
We really appreciate your comments and look forward to hearing from you again soon.
All the best,
The team @ Instra :)
Great support
23 March 2021
Unprompted review
Reply from Instra
Dear Ivy,
Thank you for letting us know that you've enjoyed the support @ Instra.
Our team appreciate your comments and are always happy to assist.
Best Regards,
The team @ Instra :)
Awesome and instant support as always
17 March 2021
Unprompted review
Reply from Instra
Dear Amer,
Our team always enjoys providing quick solutions and it's great to hear, that's what you've received.
We thank you very much for taking the time to leave us your awesome feedback.
All the best,
The team @ Instra :)
Fast response on live chat helped me…
Fast response on live chat helped me resolve an issue instantly! Great service and support.
16 March 2021
Unprompted review
Reply from Instra
Dear Max,
Thank you for your feedback and it's fantastic that you've enjoyed the support @ Instra.
Our live chat service is a perfect way to source quick solutions to any queries and our team is always happy to assist.
We appreciate your comments and will be here for you when you need us next.
All the best,
The team @ Instra :)
So much better than I was expecting
So much better than I was expecting. A fast and polite person helped to resolve an issue. Based on the service I received, I have no hesitation recommending this company.
8 March 2021
Unprompted review
Reply from Instra
Hi Paul,
Thank you for taking the time to let us know how you found the service at Instra. We are very pleased to hear that one of the team was able to help resolve the issue, and thank you for the recommendation, which is very much appreciated.
All the best,
Louise and the team @ Instra :)
The service was excellent
The service was excellent. The gentleman/woman was very patient and very supportive. He didnt get tired of me or the fact that I was a bit impatient.
22 February 2021
Unprompted review
Reply from Instra
Dear Tijani,
Thank you for taking the time to leave us your kind feedback.
We always like to be able to walk you through any issues until a resolution is achieved and it's great to hear that your problem was resolved.
Thanks again and best regards.
The team @ Instra
Excellent support team
14 February 2021
Unprompted review
Reply from Instra
Dear Masoud,
Thank you for taking the time to leave us your feedback.
Our support team enjoyed reading your comments and are always happy to help.
We look forward to hearing from you again soon.
Best Regards,
The team @ Instra
They fixed my issue immediately via the…
They fixed my issue immediately via the online chat. Very helpful
11 February 2021
Unprompted review
Reply from Instra
Hi Luke,
Thank you very much for taking the time to leave us your kind feedback and rating!
We appreciate you letting us know that using our chat service was a quick way to get our help.
Thanks again and all the best,
Louise and the team @ Instra
Great
Great, fast and super helpful service from the representative. I had a complicated issue with both logging in and setting up DNS and the rep was super patient in guiding me through the steps. 5 stars fully deserved!
5 February 2021
Unprompted review
Reply from Instra
Dear Madhu,
Thank you very much for the fantastic feedback and rating :)
The team loved reading your comments and we look look forward to speaking with you again soon.
All the best,
The team @ Instra
Gorgeous Support
25 January 2021
Unprompted review
Reply from Instra
Hi S.Ali,
Thank you for your kind feedback about our support service at Instra. We loved reading your comment and look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra
Has been of great help
Has been of great help. Customer service representatives are very patient and help beyond their job scope to get problems resolved.
Whoever starts out a business and needs domain/website services, this is a company you can trust and go to.
21 January 2021
Unprompted review
Reply from Instra
Hi Annie,
Thank you very much for taking the time to leave us your feedback!
We really enjoyed reading your comments about our team, and we really appreciate the recommendation! Thank you.
We look forward to talking to you again very soon.
All the best,
Louise and the team @ Instra
Instra - Instant Support
Hi, I am a new customer of instra, and am really pleasantly surprised to experience the prompt support that these guys give. I am very happy and would recommend instra to whosoever is looking for peace of mind along with quality tech services.
19 January 2021
Unprompted review
Reply from Instra
Hi Aishwarya,
Welcome, we are very pleased to have you as our customer!
We look forward to helping in any way we can, and thank you for the recommendation. It is really appreciated.
All the best,
Louise and the team @ Instra
Super fast and easy solution.
12 January 2021
Unprompted review
Reply from Instra
Hi TheFuzzMan,
Thank you very much for taking the time to leave us feedback!
It was great to hear that there was an easy solution that helped :).
Thanks again and all the best,
Louise and the team @ Instra
The Team is very helpful and resolved…
The Team is very helpful and resolved all my issues and queries
11 January 2021
Unprompted review
Reply from Instra
Hi Sushil,
We are really pleased to hear that we were able to help resolve the issues you faced.
Thank you very much for letting us know.
We look forward to hearing from you again soon.
All the best,
Louise and the team @ Instra :)
Very satisfied with the live chat today…
Very satisfied with the live chat today and all questions answered in great detail.
4 January 2021
Unprompted review
Reply from Instra
Hi Danny,
Thank you for the very kind feedback about our live chat service. We were very pleased to hear that all of your questions were covered.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra
The agent was very helpful and provide…
The agent was very helpful and provide a clear answer on my requirement.
21 December 2020
Unprompted review
Reply from Instra
Dear Andreas,
Thank you very much for your feedback and it's great to read that you received a swift and helpful response to your questions.
We appreciate your comments and look forward to hearing from you again soon.
Best Regards,
The team @ Instra :)
Fast response
Very happy with Insta support who responded immediately and were very helpful.
16 December 2020
Unprompted review
Reply from Instra
Hello David,
The team appreciates your feedback and are always happy to help.
Thank you for your kind comments and we're glad to be of assistance.
All the best,
The team @ Instra :)
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