Instawork Reviews 303

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience and the overall service, finding the app easy to navigate and the onboarding process simple. Many appreciate the flexibility to choose their own schedules and jobs, the competitive pay rates, and the quick payment processing, often highlighting the "InstaPay" option for same-day earnings. However, some people were dissatisfied with the staff and payment processes. A few reviewers mentioned issues with getting paid on time or experiencing delays in payment. There were also occasional complaints about the app's infrastructure, leading to difficulties with clocking in or issues affecting account status.

What people talk about most

Staff

Users describe ambiguous interactions with staff. While many customers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a great tool for finding... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express dissatisfaction with delayed payments,... See more

Service

Reviewers mention positive feedback about service. Many customers find Instawork to be a reliable source of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the experience has been good. There hasn’t been a ton of availability and it’s difficult to get a business to remember to rate you as a worker. It does hurt when businesses cancel shifts 24 hou... See more

Rated 4 out of 5 stars

Most jobs were seemless to complete. After doing this close to a year, I ponder on how funny it is that I’m being walked through employment like it was kindergarten, with less information than needed... See more

Rated 4 out of 5 stars

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To so... See more

Rated 4 out of 5 stars

I’ve been with Instawork for about 3 yrs and it has changed quite a bit. Some positive changes are with the app, which has gotten more user friendly, for the most part. There are also quite a bit mor... See more


Company details

  1. Temp Agency
  2. Recruiter
  3. Recruitment Service
  4. Software Company

Written by the company

Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.


Contact info

3.9

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Can’t send feedback on when an employer…

Can’t send feedback on when an employer gives wrong information i.e. Don’t need a tie or Job description states you’re given a meal and you’re not. Can’t give feedback in the app other than a review that shows your name and photo.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Instawork

I have been wit this app for years Instawork is not for workers they care bout they employees I was at a shift and I was drinking water and the manager told me I couldn’t I left went home never filed an report .. the rating system is weird they can rate you but you can’t rate them so it was weeks later I seen I had another rating so I inbox the manager and told him bout his self they suspended me I don’t kiss ass now they talking bout deactivating my account off words .. you can leave feedback on a customer page and it get deleted but we can’t delete our feedback and they can rate us how ever many times but we can’t rate them they don’t care bout they workers they be quick to suspend you for no reason

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I really like how easy it is to book a…

I really like how easy it is to book a shift and be able to work and actually get paid on time or before time the only improvement I would wish on the app would just be more organizations so there can be more work but I know that will only be with time and patience

27 February 2026
Unprompted review
Rated 3 out of 5 stars

Customer service ?

The gigs have been just fine, it’s just that Instawork customer service is nearly non existent. It shouldn’t take two days + to reconcile a payroll issue

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Total control!

I love this app. you control when and where to work. Payments are made pretty quick. I wish there was an actual person to resolve issue though. Also since app tracks up don't offer a last minute shift you cannot possibly get to on time. So far all shifts I have worked have been pleasant!

25 February 2026
Unprompted review
Rated 3 out of 5 stars

I actually have gotten jobs through…

I actually have gotten jobs through here, some decent pay, some good. The only thing I did not like is that the same company keeps canceling my shifts the day before, but then requests me again but I can no longer book. I'm not sure if it's a glitch or some kind of game, but nobody has time for that. I understand if i was back up but i wasn't, and was requested. It is really frustrating since I like and c really want to work it, and it gives me almost no time to find something else. This has happened more than twice. Hope something is done about it.

24 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look