On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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People also looked at
The most convenient way that you can…
The most convenient way that you can swap currencies. I use zelcore, for storing funds and InstaSwap to quickswap my crypto! 5 Stars for the speed and rate!
17 May 2022
Unprompted review
Reply from InstaSwap
Dear KateAz,
Your opinion matters to us.
Thank you for your great review!
Kind Regards
InstaSwap Team
Had a transaction stuck through a…
Had a transaction stuck through a different ETH network. InstaSwap’s team managed to resolve it rapidly and provide me with my funds. Definitely a 5 star for their customer support!
8 May 2022
Unprompted review
Reply from InstaSwap
Dear Mariya,
Thank you for using our services!
Our support and technical department are always available to assist you!
Kind Regards
InstaSwap Team
No response from support
My transaction #785E4M15 has been in progress for 5 hours and has been 'completing the transaction' for the majority of this time. I have reached out to support on multiple channels to no avail and now I'm stuck waiting and wondering when and if I will get my ETH.
7 May 2022
Unprompted review
Reply from InstaSwap
Dear Dewayne,
We sincerely apologize for any inconvenience caused by our side. Your ticket was resolved by our support department and your order was processed successfully.
Kind Regards
InstaSwap Team
A minor hiccup with a swap yesterday.
A minor hiccup with a swap yesterday.
But the team responded this morning. Asked for a few more items to verify the transaction. By the time I drove to work, everything was fixed. Awesome! Thank you.
4 May 2022
Unprompted review
Reply from InstaSwap
Dear Michael,
Thank you for using our services!
Always great to see you around!
Kind Regards
InstaSwap Help Team
DO NOT USE, AVOID AVOID AVOID STAY AWAY
2 of my transactions went through. .025 btc is being held by them for no reason. Transaction reads confirmed on blockchain but failed on instaswap. DO NOT USE THIS PLATFORM. I submitted a claim and 2.5 hrs later still no response.
4 May 2022
Unprompted review
Reply from InstaSwap
Dear Chase,
Thank you for raising this. We've searched our records and found no transaction, claim, or held funds matching your report. The details suggest the swap was completed on a phishing site impersonating InstaSwap. Funds sent there never reach our platform, and no claim was ever received on our side.
Our only official domain is [instaswap.com & instaswap.io]. Please send the TXID and the exact URL you used to [support@instaswap.com]. We'll verify the receiving address against ours and help you document the case for a report to the authorities.
We're sorry this happened, and we're glad to help you confirm the details.
Best Regards
InstaSwap Team
I revoked a transaction because i had…
I revoked a transaction because i had problems with the KYC, was not able to complete. I am waiting at the bitcoin too be send back When do you reverse the transaction. I react very negative while I have no feedback fmom you. Best regards Henk Jurrien
23 April 2022
Unprompted review
Reply from InstaSwap
Dear Henk Jurrien,
Thank you for your feedback and for bringing this issue to our attention. We cannot locate an order from a name alone, so we need the details to look into this properly. Please send us the order ID, the email address used on the order, and the transaction hash (TXID) of your deposit, along with the URL you used, at [support@instaswap.com].
With those we can check the order status within our system and tell you exactly where it stands. Please also confirm the URL, as our only official domain is [instaswap.com & instaswap.io] and there are cloned sites using our name.
Send those over and we'll come back to you with a clear answer.
Best Regards
InstaSwap Team
Responsive customer support
Have used InstaSwap via SwapZone a good number of times, with no issues at all.
Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted support, and they replied promptly and resolved my issue, completing the transfer manually.
It's nice to know that there's a human there to respond to any issues or questions if anything were to ever go wrong. And I was super thankful that no funds were lost
★★★★★
5 April 2022
Unprompted review
Reply from InstaSwap
Dear Alicia,
Thank you for using our services!
We are always at your disposal!
Kind Regards
InstaSwap Team
Fast service..I like it
2 February 2022
Unprompted review
Reply from InstaSwap
Dear Robert,
Thank you for using our services!
It is always a pleasure to have you around!
Kind Regards
InstaSwap team
I did two transactions and they both…
I did two transactions and they both worked.
2 February 2022
Unprompted review
Reply from InstaSwap
Dear Jonathan,
Thanks for your honest review!
We hope to see you around soon enough!
Kind Regards
InstaSwap Team
legit transfer
legit transfer. didnt have to wait too long - would use the service again!
30 January 2022
Unprompted review
Reply from InstaSwap
Dear Jeff,
Thank you for using our service and we hope to see you around soon enough!
Kind Regards
InstaSwap Team
Reply from InstaSwap
Dear Frank,
Thank you for your 5-Star review!
We hope to see you around soon enough!
Kind Regards
InstaSwap Team
The support is reactive.
The support is reactive.
I made a mistake and sent money on another network. First they told me that the money was lost and there is nothing to do.
Then I noticed them that the two networks has the same keys format. So they sent me my money back.
Thanks.
22 January 2022
Unprompted review
Reply from InstaSwap
Dear Gabriel,
Thanks for your review!
Our technical department managed to resolve your issue and refund you.
We are always at your disposal.
Kind Regards
InstaSwap Team
Got completed my transcation but i…
Edited, Got my money within 3 hours.
21 January 2022
Unprompted review
Reply from InstaSwap
Dear Yrim,
Thanks for using our services!
We hope to see you around soon enough!
Kind Regards
InstaSwap Team
Exchanged bitcoin to flux
Exchanged bitcoin to flux, it has been over 12 hours showing transaction complete, I have not received my flux. Created a service ticket with no response #1ckme1bn
after 28 hours, transaction was rectified.
21 January 2022
Unprompted review
Reply from InstaSwap
Dear Tim,
Thank you for your review!
Your transaction was refunded due to network issues on our side. Your ticket has already been resolved.
Kind Regards
InstaSwap Team
The transaction lasts more than 3 hours...
I have been waiting for my funds for more than 3 hours, all confirmations have already been completed. Changed flux to LTC. There are already more than 100 confirmations in the Flux network. Support is silent for more than 2 hours, terrible service. Operation number 1CU2QBW4.
20 January 2022
Unprompted review
Reply from InstaSwap
Dear Customer,
We’re truly sorry for the delay with your Flux to LTC transaction (Operation #1CU2QBW4). We are happy to let you know that your swap was processed without issues.
Best Regards
InstaSwap Team
sent ltc but haven’t received xmr in over 24 hours
haven’t received monero in over 24 hours, ltc has over 500 confirmations.
transaction is here : af02115bc147b88498f2224bcb835bcab83862f9ec7e14fcbcd2cfb7f20bc4e1
will change review if receive coins
19 January 2022
Unprompted review
Reply from InstaSwap
Dear Customer,
We’re truly sorry for the delay with your LTC to XMR transaction. Your transaction issue was resolved without any issues.
Best Regards
InstaSwap Team
Tried connecting to service from…
Tried connecting to service from SwapSpace.co, but KYC check stopped the exchange until I cleared it up with support
17 January 2022
Unprompted review
Reply from InstaSwap
Dear David,
Apologies for any inconvenience caused during your time with us. We would like to let you know that as a supervised entity in the EU jurisdiction we must adhere to certain laws and regulations regarding AML/KYC. As such, we are obliged to ask you for certain personal information on several occasions to oppose scams and money laundering which occurs in the crypto space to this day. Also, we have to make sure that the funds are not fraudulently obtained.
Ηowever we would like to point out that our service was created to offer anonymity and security to users which is something we will continue to do.
Feel safe though, your personal data are managed as per the GDPR regulation. For more information, please check our Terms and Conditions: https://instaswap.io/termsConditions/
Kind Regards
InstaSwap Team
They are trustworthy
They are trustworthy, but the gas fees and such are hidden so i dont know how much i lost in the transactions. But i dont think it was that much. Did solana to bnb which are not possible decentraliced, so this was a super easy way to do it. Very happy
16 January 2022
Unprompted review
Reply from InstaSwap
Dear Never,
Thank you for your honest review!
We are constantly working towards improving our service.
Kind Regards
InstaSwap Team
Great service
Great service. Used them several times and I have nothing to complain about. Keep up the great work
28 December 2021
Unprompted review
Reply from InstaSwap
Dear Andu,
Thank you for your great review!
Always appreciated!
Kind Regards
InstaSwap Team
This service is quick
This service is quick, consistent and very efficient. Their customer service is batter than any other service like this I have used to date!!
26 December 2021
Unprompted review
Reply from InstaSwap
Dear Deborah,
Thank you for your 5-Star review!
It is always a pleasure to see you on our platform!
Kind Regards
InstaSwap Team
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