InstantScripts Reviews 383

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 234 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quick response times and the efficiency of the service, finding it a convenient alternative when their regular doctor is unavailable. Customers often highlight the professionalism and helpfulness of the staff, with some expressing gratitude for the doctors' understanding and clear guidance. However, some people were dissatisfied with the pricing, noting that the cost for a short consultation or a limited prescription can be expensive, especially when repeat prescriptions require additional fees. There are also concerns about customer service, with some reviewers reporting unhelpful or dismissive interactions with staff, and issues with doctors not fully reviewing uploaded documents or having difficulty understanding due to language barriers.

What people talk about most

Service

Customers had ambiguous experiences with service. Many reviewers praised the service for its convenience,... See more

Staff

People report ambiguous experiences with staff. Many customers praise the doctors for being professional,... See more

Price

Customers consistently express dissatisfaction with the pricing structure. Many reviewers report unexpected... See more

Customer service

Reviewers mention negative feedback about customer service, citing issues such as doctors not reading patient... See more

Response time

Users describe positive interactions with response times. Many customers report quick callbacks from doctors,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 2 out of 5 stars

The doctor wasn't the brightest spark. I told him I had taken a particular medication for my condition and the condition worsened significantly. He said he would prescribe me the same medication again... See more

Rated 2 out of 5 stars

Confusing - different drs have different options.my inhaler ran out and I called for an instant script only to be lectured by the dr there for not going to my regular GP for it. Isn’t that the whole p... See more

Rated 5 out of 5 stars

Elizabeth King working on to get my escript late at night, her compassion to help me get my medication in time over a hour of dedication amazed me, showing her hard work. Thank you so much for helping... See more


Company details

  1. Medical Clinic
  2. Community Health Centre
  3. General Practitioner
  4. Local Medical Service
  5. Medical Center
  6. Medical Certificate Service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.2

Average

TrustScore 3 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE.

DO NOT USE.
Total scam they charge for one lot of scripts no repeats and not stated anywhere.
Even after the dr was informed its been a long term medication.
They deliberately dont issue repeats so you have to go back in a couple of weeks rather than months looking at other reviews.
$49 down the drain.
When you contact them they have all the excuses in the world and false sincerity.
Avoid at all costs.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

We spoke to a Dr this morning wishing…

We spoke to a Dr this morning wishing to get a referral for an endocrinologist and a prescription for regular medication we have taken for over a year now which the Dr advised we cannot get from her. Our endocrinologist is away and they told us to go to our GP to get this hence our call today. The Dr was extremely rude stating you are “ wasting my time “. No empathy, when Dr says this to a patient. Where is the care. We asked for a full refund as we now have to go see another Dr to pay another $49 fee as she could not provide this full service. We really hope we get the $49 back as we did not obtain the service we requested.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, excellent service, understandably this service is fantastic for anyone who is struggling to get into a GP in an extremely short waiting time. As this service progresses I see it becoming increasingly valuable for those who spend a great deal of time online. Very easy to use, extremely accessible,, very affordable and extremely reliable. Honestly you can’t ask more,, the service is fantastic and as time progresses I can see it developing into more complex conditions, but this will vastly reduce the stress on hospital and GP waiting rooms in the immediate future, and really is a great service and friendly doctors. Excellent, kind regards, stu.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money on a weight loss assessment

Paid $89 for a weight loss assessment. Waited hours for a callback. The doctor wasn't keen to prescribe Mounjaro that I'd been on previously after taking a 3 month break from it. He said you can't stay on it forever! Why not I said. If I want a medication that is approved for weight loss in Australia and I'm willing to pay for it, why I can't I use it for as long as I like. He wanted me to try fasting and keto diet instead. He then said I could have Mounjaro for 3 months but only gave me a 1 month prescription, no repeats. Nearly a month later I've gone back to the website to order my 2nd month prescription. Website says No. Their useless automated helper bot says I need another weight loss assessment. Another $89 to be berated by another so-called professional, I don't think so. I cancelled my membership. What a waste of time and money Instant scripts has been for me.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

I would NEVER recommend this service

I would NEVER recommend this service. You pay $49 for a doctors consult to be told they won’t prescribe medication for Influenza A even though a local pharmacy and medical centre advised to contact these people for a script. (I can’t
Dr Tapera Mureya was so unhelpful, rude. STAY CLEARA

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolute waste of time

Absolute waste of time, advised me to go to my own doctor and get checked! If I could have gotten an appointment with my Dr I would have. The Dr may have been registered in Australia, but clearly not from Australia. Doing the barest minimum! Rubbish.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Excellent Medical Support

I had an excellent experience with Instant Prescriptions. The doctor was very helpful, understanding, and patient in listening to my concerns. I was in great pain due to a urine infection, and the service provided was extremely important for my quick recovery. The process was smooth, efficient, and professional. I truly appreciate the excellent care and highly recommend this service to anyone in need.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Very easy to navigate
Was called back within the hour for online consultation
Kept me notified
Very thorough and professional
Would recommend

30 August 2025
Unprompted review
Rated 1 out of 5 stars

Lowest.

Low value service. Barely providing the function of a GP. Won't provide prescriptions with repeats despite their doctors prescribing multiple times in the past (20+ times). Won't provide requested blood pathology. Generally lowly trained Drs from various backgrounds. Their value is probably limited to Dr Certificates for sick days. Hopeless, really.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

NO VALUE WHATSOEVER

I tried instantscripts for the first time for Thyroxin medication that I have been on for circa 15yrs at the same steady (low) dose and have had bloods to confirm dosage is was correct back 6months ago. The telehealth doctor advised they could only provide me with 30day script - when usual is 200days (with repeats).

Absolutely NO VALUE to me whatsoever. I have paid $49 for the pleasure and now have to go to my doctors anyway to get the appropriate script. Simply ridiculous. This is not a complex or risky medication - in fact I have been told previously that the biggest concern is NOT taking it!

I shall NOT be using instantscript again!

26 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look