I love the fact that I have ink whenever I need it, and I find the price very competative. I would have awarded 5 stars, but the website is full of bugs and keeps crashing when I am trying to access... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This product is still very useful. Even though I do not print as much as I used to do. Now being retired from my previous employment, I enjoy using the print for my hobbies. One being model railway co... See more
My ink supply ran out without the usual dispatch of replacements. One phone call resolved the issue and replacements were dispatched and arrived as promised.
Company replied
a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a... See more
Company replied
Company details
Written by the company
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge. Manage your account at www.hpinstantink.com/signin
Contact info
https://www.hp.com/support/instantinkcontact, United States
- US 1-855-785-2777 or UK 0207 660 6027
- instantink.hpconnected.com
4.1
Great
26K reviews
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Not worth it
Not worth it
Almost everytime I went to use the printer something was wrong with it and I had to recalibrate it (using up a page or more to do so, eating into my "page limit") or had to reconnect it or it had lines down it. Takes 5 - 15 minutes to fix it and print.
Seems scammy and a money grab to make it a subscription, especially when it doesn't even work most of the time
Just use an orginary printer, you will save yourself a headache
12 May 2026
Unprompted review
Reply from HP Instant Ink
Hi Mary,
We are so sorry to hear of your issues with your printer. For assistance, please contact HP Instant Ink Support at 0800 441 147, or respond to our request for more information.
Thank you,
The HP Instant Ink Team
Pirates who kidnap your printer
Pirates who electronically blocked my printer then said that they couldn’t possibly do that so to prove a point I bought my own ink cartridges and my printer was instantly fixed.
These people are pirates who electronically kidnap your printer unless you pay them money to unblock it
Outrageous they should not be allowed access to peoples printers I have had no working printer for 12 months because of them controlling how many pages I am allowed to print!
Biggest regret of my life buying a hp printer deskjet2800 and enrolling on the instant ink scheme
30 April 2026
Unprompted review
Reply from HP Instant Ink
Hi Chris,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
HP Instant Ink
By using HP Instant Ink you never have to worry about running out and where would you go to buy another cartridge!!! Cartridges always arrive before you run out and an envelope is enclosed for the return of used cartridges. I would highly recommend this company.
7 May 2026
Reply from HP Instant Ink
Hi Judy,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Aaaahh - Infinite chatbots and logins - Free plan IS NOT FREE
Aaaahh - there are just chatbots and login and NO SUPPORT. I signedup for the free paper and ink with my new printer. I cancelled the free months paper plan within 2 weeks. The site said that it is free - and it will charge me £11.99 on 2 June 2026.
That's NOT FREE. I cannot speak to anyone, I just get chat bots, virtual assistans. No email, phone number. I'm literrally going crazy. HP has so many app logins to keep you busy till you give up.
Cancle the FREE PLAN within the timescale, hence it is FREE. DO NOT BILL ME!!!
11 May 2026
Unprompted review
Reply from HP Instant Ink
Hi KPL,
We are so sorry to hear of your issues with your account. For assistance, please contact HP Instant Ink Support at 0207 660 6027, Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information, and we will be happy to help.
Thank you,
The HP Instant Ink Team
NEVER sign up for this service (it’s…
NEVER sign up for this service (it’s not a service) they FINE you for printing more than your allocated pages using your own electricity, your own paper, your own WiFi. They say it’s a SERVICE but all they supply for that £6.49 a month is some ink when you are running low which is probably about 3 times a year. They can’t explain to you what the additional charges are for when you go over your “allotted” pages each month. Just that you have to pay £1.50 for each 10 pages you go over - they are not supplying the electricity, WiFi or paper just a SERVICE? I’d like to call it a FINE.
I have been signed up with them since April 2019 and hadn’t really looked into this until printing for my son’s wedding. I printed 858 pages this month and was charged a whopping £87.49 for the privilege of using MY printer, MY electricity, MY paper and MY WiFi.
I recommend you stay well away from them. I have cancelled my subscription and will be telling everyone that will listen not to use their service. It’s daylight robbery especially when they can’t tell you what that SERVICE CHARGE is actually for! That’s because it’s a FINE!! Don’t sign up and if you’ve signed up - cancel your subscription
And as you can see from the reply below - there is no explanation for a fine of £83.00 less the ink (which I didn’t need as I only averaged over the last 5 years printing 66 sheets per month) I have just suddenly received another ink cartridge that will have to go in the bin as I won’t be able to use it now. What a complete waste of money. I’ve paid a lot of money to this system and I don’t appear to be the only one who has been mistreated. Thanks HP you truly are a load of rubbish.
10 May 2026
Unprompted review
Reply from HP Instant Ink
Hi Mrs Ward,
HP Instant Ink is a subscription printing plan. Your printer tells us when to send more ink, and we deliver it to you before you need it. We send you HP Instant Ink cartridges when you first sign up for the service, and additional replacement cartridges are sent as needed based on ink usage, not by the month.
You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly fee covers the pages in your plan, allows you to roll over unused pages (up to triple your plan pages), ink delivery, and recycling. You are not purchasing ink cartridges through this service. For this reason, the subscription cartridges do not work after cancellation. The printer itself is never disabled, and you can install store-bought cartridges to keep printing.
We're happy to help at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
Been with them for years and had minor…
Been with them for years and had minor issues. The biggest problem came when I canceled my subscription. And that immediately rendered my ink cartridge in operative. What a waste of ink. Can't use the cartridges even though they were almost full.
8 May 2026
Unprompted review
Reply from HP Instant Ink
Hi Troy,
Thank you for your feedback. Instant Ink is a subscription printing plan, not a cartridge purchasing service. Many page plans are available to suit any level of printing, so your page plan can be adjusted as your printing needs change.
If you cancel, the Instant Ink cartridges will stop working at the end of your final billing cycle, and you will be billed for your final payment. At that time, you can insert store-bought HP cartridges from your preferred retailer in order to keep printing. The printer itself is unaffected by the subscription cancellation but, if still installed, the Instant Ink subscription cartridges will not function.
We're happy to help at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time. You can also respond to our request for more information.
Thank you,
The HP Instant Ink Team
This is absolutely horrible service.
This is absolutely horrible service.
8 May 2026
Unprompted review
Reply from HP Instant Ink
Hi Bernadette,
We are so sorry to hear of your issues with the service. Please respond to our request for more information, and we will be happy to assist you. You can also contact Support at 1-855-785-2777, Monday through Friday from 9:00 AM to 9:00 PM, or on Saturday or Sunday from 9:00 AM to 6:00 PM Eastern time.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Brian,
We appreciate your feedback. HP Instant Ink allows you to roll over unused pages - up to triple your plan pages. For assistance with your printer or account, please contact Support for assistance at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
The printer always works well.
The printer always works well.
My use of ink and paper is monitored and a new supply sent before the old runs out.
Highly satisfied with the service.
7 May 2026
Reply from HP Instant Ink
Hi OBRIEN,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I like the way the monthly subscription…
I like the way the monthly subscription can be increased or decreased to manage my changing print requirements.
7 May 2026
Reply from HP Instant Ink
Hi Elaine,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
The ink service is excellent but I…
The ink service is excellent but I seemed to get overwhelmed with paper so I have had to cancel that for now
1 February 2026
Reply from HP Instant Ink
Hi Lyn,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Found this way of printing excellent
Found this way of printing excellent.
Never run out of ink.
7 May 2026
Reply from HP Instant Ink
Hi Sabrina,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Mrs Edwards,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Jacqui,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Contract basis seems sound
I like the contract for its simplicity and no longer having to worry when my ink will run out.
7 May 2026
Reply from HP Instant Ink
Hi David,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
A good subscription to have
a very decent price home printing experience. The best thing I like about the HP printing subscription is the ease and flexibility with which changes to the monthly number of prints can be made for a minimal price increase and the option to revert back when not needed
7 May 2026
Reply from HP Instant Ink
Hi Muhammad,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Up to the last month
Up to the last month, I had no problems with the brand. Suddenly, I cannot get a connection to the printer from anyone in my family on my network. I tried all the advice given on the HP site, and still I cannot get the connection.
Because I have been highly occupied, I haven't had the time to fix it, and I need some expert advice to connect the printer again.
7 May 2026
Reply from HP Instant Ink
Hi Miguel,
Thank you for reaching out. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Superb service. Thank you
I’m so pleased to be given opportunity to comment on your outstanding service. My wife and I have been customers for many years and the communication & information you send through to us is excellent. Thank you.
7 May 2026
Reply from HP Instant Ink
Hi Pauline,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
I personally enjoy knowing that I don't have to ensure that I purchase a new pack of paper when supplies are running low pack of paper
I personally enjoy knowing that I don't need to worry about having replacement ink cartridges to hand when required. Neither do I need to monitor my paper usage
7 May 2026
Reply from HP Instant Ink
Hi Mrs Hook,
Thank you so much for your kind review. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
Reply from HP Instant Ink
Hi Mohammad,
We appreciate your feedback. For assistance with your printer or account, please contact HP Instant Ink Support at 0207 660 6027 (choose the Instant Ink option) Monday through Friday 08:00 to 18:00 and Saturday/Sunday 10:00 to 18:00.
Thank you,
The HP Instant Ink Team
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