Friendly, professional Drs. They listen to you as a person and as a patient. They trust that you do have some knowledge about health and wellness and don't dismiss claims or concerns. I was provided w... See more
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Instant Consult: #1 Telehealth App Real Doctors in 15 Minutes Australian Registered, Fully Qualified & Experienced Doctors • Medical Certificates • Prescriptions • Specialist Referrals • Pathology Requests • Radiology Requests • Path & Imaging Results • Medical Advice Instant Consult is the gold standard of telehealth services, allowing you to engage in health consultations with Australian registered, fully qualified, and experienced online Doctors via video call, no matter where you are in Australia. Established in 2018 and never ceasing to innovate, experience the future of healthcare with our platform that not only supplements the traditional health care system but also provides affordable and effective online doctor consultations. The standout feature of Instant Consult is its unmatched convenience and premium customer service. Forget the hassles of booking an appointment; just "Request a Consult", and connect instantly with the first available online Doctor. Our Online Doctors are equipped to issue instant Online Prescriptions (also known as eTokens), Medical Certificates, Specialist Referrals, Blood Tests, Pathology Requests, and Radiology Requests all direct to your phone. They also provide general medical advice, ensuring that your health concerns are addressed promptly and effectively through telehealth. For further details or queries, visit our FAQ page at https://instantconsult.com.au/faq Additional FAQs are accessible once you log into the app.
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Super efficient service for a busy…
Super efficient service for a busy business person like myself.
waited over 4 hours for someone called…
waited over 4 hours for someone called support asking what was happening they just said they'd refunded it while we sat and waited then downloaded app like they said connected to doctor and he hung up straight away bunch of Indian time scammers wouldn't waste your time
I am totally sold on instant consults
I am totally sold on instant consults. I’ve used them multiple times for a variety of things. With every consult I leave satisfied. I find I get more information from the doctors here. They are all super friendly. Seriously a clear 10 out of 10.
It was good to get straight on to a…happy but not
It was good to get straight on to a doctor but I was given a pamphlet from chemist warehouse and said first time user free but when I checked out ther was no were to put the chemist warehouse code so I had to pay for my first appointment should make it clear
Extremely helpful doctors
Extremely helpful doctors. Very professional. Quick
No Waiting - Best Outcome
Whereas I would have to wait months to see a doctor, I am seeing one within minutes of booking an appointment with Instant Consult.
A lovely doctor who "listened" and was more than happy to be guided by my audiologist. A referral to a specialist in minutes. The best $45 I've spent!!
Quick and caring
Easy, quick and not distressing for my child to be seen at home.
Excellent
Excellent, fast response. The doctor reviewed my previous ED and test information before the consult and was fully prepared.
When you’re away from home and it’s a Sunday…
The whole booking process was easy, I didn’t have to wait long for an appt and Dr Lorraine Wheeldon was very helpful, considerate and professional.
Thank you
A Very Professional Outfit
Just very easy to do and you get results in a short period of time.. Love it!!
Doctor was asking right questions to…
Doctor was asking right questions to determine my situation and treatment.
Very happy with the outcome
Needed a consult for my 7 yr old…
Needed a consult for my 7 yr old daughter on a Sunday for an earache/ear drops. Got a call back in less than 5 minutes! Within minute of hanging up I received her script and was able to go straight to the pharmacy to get the drops to help ease her discomfort! Can’t rate this service high enough!
It was quick and easy
Very accommodating and understanding
Very accommodating and understanding
Always positive experience
Have always had good experience with instant consultat doctors and was able to get what I needed from acripts to blood test forms or a medical certificate. The booking system is easy to use, can either wait online or book a future time. Especially helpful service when living in a rural area with limited access to doctors.
I’ve been really happy with the…
I’ve been really happy with the services I’ve received, the doctors have been lovely.
Teleconsult and presciption within minutes
I was able to have a teleconsult and prescription needed for my sinus infection sent to me electronically within minutes. As it was a weekend this saved me the considerable expense of a visit to a doctor's clinic at weekend rates.
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