Becks was outstanding from when she became involved with my claim. Good clear communication and a real pleasure to deal with as the process progressed. My only slight issue with the process is that it... See more
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Review summary
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Demi was superb at guiding me through the process and keeping me updated on how the claim was progressing.
Company replied
Claim dealt with efficiently. Not the quickest procedure and a couple of bad communications.
Company replied
When we learnt that Everest 2020 UPVC glazing company had folded I thought this was going to be an expensive repair!! But alas I had the sense to take out insurance at the time of purchase to replace... See more
Company replied
Company details
Written by the company
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Contact info
40 Rushworth Street, SE1 0RB, London, United Kingdom
- installsure.co.uk
4.0
Great
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and efficient contact
Very helpful operator talked me clearly through what was required and sent documentation within minutes of requesting them.
13 February 2025
Unprompted review
Reply from Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Absolutely disgusted with this company, complete waste of time
Absolutely disgusted with this company, complete waste of time, our windows have a 10 year guarantee, unfortunately they were fitted by Safestyle, installsure are saying they are only covered for 5 years, we have 6 failed units all within 8 months. Cost to replace approx £600 which has been refused, Safestyle fitted our conservatory aswell, after a 7 fight they actually stripped to ground level and rebuilt, showing what the original workmanship is like, very very poor.
13 February 2025
Unprompted review
Reply from Installsure
Thank you for your feedback. We’re sorry to learn that you are unhappy with the decision we made on your claim. All our claim decisions are accompanied with a letter explaining the reasons behind our decision. If you are still dissatisfied with our decision, you may submit a complaint in writing as per our complaints procedure at complaints@installsure.co.uk
Quick and competent
Quick answer to the phone call and a positive, cheerful, competent and helpful respinss.
5 February 2025
Unprompted review
Reply from Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience
Returned my call when they said they…
Returned my call when they said they would and dealt with my query swiftly and promptly
5 February 2025
Unprompted review
Reply from Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Quick response to the problem we had…
Quick response to the problem we had regarding a faulty window
4 February 2025
Unprompted review
Reply from Installsure
Thank you so much for taking the time to leave us a 5-star review
Not even bothered to contact me
Contacted these guys at their email address in the certificate on 15th January. Received a receipt saying "thank you for contacting us we have successfully received your email and our team will respond on 3 working days". That was 6 working days ago. Have also rang - goes straight to voicemail - have left message. Tracked down another email from all the negative reviews so hoping to get a response. worried regarding all the negative comments!!
23 January 2025
Unprompted review
Reply from Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our Claims Team will be contacting you as soon as possible. We appreciate your feedback and hope to restore confidence in our service.
Call handler was very patient and…
Call handler was very patient and helpful, explained everything carefully and calmly. Fantastic service, highly recommend.
17 January 2025
Unprompted review
Reply from Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable.
Con artists, no customer service or care! Avoid!!
I have waited over 2yrs for my claim to be resolved and paid out. Emails are ignored for many months at a time, they started off saying they would pay out a company directly to replace my defective front door, then changed their minds after taking my excess payment, now they’re offering me a lower amount for me to settle the claim, an amount that will no longer cover the cost of a new front door, prices have increased over the last two years I’ve been waiting. Absolutely useless company, will rob you of your money then ignore your emails of complaint for months, even years!!
2 January 2025
Unprompted review
Reply from Installsure
We're truly sorry to hear about the difficulties you've experienced with your claim and the outcome. We understand that making a claim can be stressful, and we strive to make the process as smooth as possible for all our policyholders.
All claims are assessed in accordance with the terms and conditions of your policy, and our claims handlers make decisions based on the information available in our system. However, we are always open to consider the increase in the quote value if delays on our part have occurred, provided the revised amount remains within your indemnity level. Please email our Claims team at claims@installsure.co.uk with an updated quote, and we will review it promptly and get back to you.
Fairly straightforward process
Fairly straightforward process. Good communication
17 December 2024
Unprompted review
Reply from Installsure
Thanks for sharing your rating with us and the community
Good customer care and resolution of outstanding Safestyle issues
I have been dealing with Installsure since they took over Safestyle UK who went into liquidation.
I had an issue with a leaking window, installed by Safestyle.
I have been dealing with Vinitha who has been very helpful and has dealt with the issue (which has been outstanding since December 2022) with courtesy. A settlement is now in the process of being made.
11 December 2024
Unprompted review
Reply from Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
Hi I've been totally honest with my…
Hi I've been totally honest with my request every time I have phone up nobody as answered the phone not acceptable could do better thank you
3 December 2024
Unprompted review
Reply from Installsure
We’re truly sorry to hear about the challenges you've faced in trying to get in touch with us. Our telephone number is 020 7645 3744 or alternatively you can reach us on email at info@installsure.co.uk or by clicking on the following link https://www.installsure.co.uk/contact-us through our website. We are open Monday to Friday (excluding weekends and bank holidays) from 9:00 am to 17:00 pm.
Hello? Hello? Anyone there?
A simple response to multiple voicemails, webforms and emails would be nice
2 December 2024
Unprompted review
Reply from Installsure
We’re sorry to learn about your experience with us. I noticed our staff has emailed you. Hope the matter was resolved. If it wasn't resolved, please reach out to us, directly at claims@installsure.co.uk. Please provide your details of the case to include your name, address, policy and claim number so we can prioritize resolving this matter swiftly. We appreciate your patience and hope to restore your confidence in our service.
Karan was a pleasure to deal with
Karan was a pleasure to deal with, extremely helpful and polite.
Thank you Karan
29 November 2024
Unprompted review
Reply from Installsure
Your most welcome Su !! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do
Copy of IBGs
I emailed asking for copies of insurance backed guarantees to be sent to me. Karan called me back within 24-hours and was very helpful. They resolved my query very quickly.
22 November 2024
Unprompted review
Reply from Installsure
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.
VERY PROFESSIONAL TEAM OF FITTERS
Great repair work by a professional efficient team of fitters on time and cleaned up. Very grateful. Excellent communications with office and was constantly kept up to date
11 November 2024
Unprompted review
Reply from Installsure
We’ll continue working hard to make every interaction, exceptional and memorable
I cannot express enough gratitude to…
I cannot express enough gratitude to Karan for the incredible support and guidance provided during my application process. Karan was not only immensely helpful and kind but also went above and beyond to ensure every issue was addressed promptly. Their patience and willingness to take the time to solve problems immediately were truly remarkable. I genuinely don’t know what I would have done without Karan’s support today. Thank you for being such a reliable and compassionate guide.
18 November 2024
Unprompted review
Reply from Installsure
Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.
Very Disappointing and Unhelpful Claim Experience
I purchased a product from Safestyle, and it included an insurance policy provided by Installsure. Unfortunately, Safestyle ceased operations, leaving me to rely on Installsure for a claim.
Despite providing all necessary documentation, my claim was denied based on a technicality within the policy's terms and conditions. The customer service experience was slow and unhelpful, and the denial letter provided little explanation or clarity.
Furthermore, Installsure directed me to contact specific engineers for quotes. Despite following their instructions and obtaining a quote, they seemed dissatisfied with the cost and sent another company to provide a lower estimate.
I urge potential customers to carefully review the terms and conditions of Installsure's policies to fully understand the limitations and potential exclusions.
13 November 2024
Unprompted review
Reply from Installsure
We’re sorry to learn about your experience with us.The failure of Safestyle has resulted in unprecedented volume of contacts to our team, which has resulted in lengthy wait times.All claims made to us are assessed in line with the terms and conditions of your policy. If your claim triggered our exclusion within the policy this will explain why your claim was declined. However, if you feel that the decision we took was not in line with the terms set out in your policy we would love to hear from you, so we can put it right. Please email our Claims team at claims@installsure.co.uk with details of the case to include your name, address, policy and claim number. Our dedicated team will review the matter and contact you to resolve. We look forward to hearing from you.
Great Service
Great Service, very efficient, query sorted immediately.
13 November 2024
Unprompted review
Reply from Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
Like other reviewers I have had…
Like other reviewers I have had problems with Everest-an expensive conservatory which needs expensive repairs. I have been give the run around by Installsure for the last 12 months during which time the condition of our conservatory roof has steadily declined . Everest seem to adopt the ‘change the name of the company’ route of corporate responsibility and Installsure supposedly stand behind their guarantees. Except Installsure adopt the ‘sue us if you have the time and money’ route to deflect claims.
9 November 2024
Unprompted review
Reply from Installsure
We appreciate that making a claim can be quite stressful and we aim to make this process as smooth as possible for all our policy holders. I’m sorry to learn about the experiences you’ve had with us so far. Our aim is to support all our customers through this process and ensure that your claim is assessed in line with our terms and conditions. In addition, we consider your individual circumstances in reaching a fair decision on your claim. We would like to look into this for you and progress your case as quickly as possible. please can you contact us at claims@installsure.co.uk. Please include your name, address, policy and claim number. We look forward to hearing from you.
Reply from Installsure
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do
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