While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, extensive knowledge, and helpfulness, making every interaction pleasant and informative. People frequently highlight the excellent customer service, noting the personalized approach and the team's dedication to ensuring a comfortable and well-understood experience with their products and services. Consumers are very satisfied with the overall service and products, often mentioning the ease of setting up equipment and the positive impact on their well-being. The user experience is consistently described as smooth and supportive, with many appreciating the detailed explanations and ongoing assistance provided.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Reviewers consistently express satisfaction with the service provided. Customers highlight the excellent and... See more

Product

People report positive experiences with product. Many customers express satisfaction with the equipment,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the staff for being... See more

User experience

Consumers find the user experience to be very positive, often describing it as amazing and wonderful.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was great. A very warm welcome by Heather. Very friendly and relaxing atmosphere. Pricilla in InspiAIR on Ogilvie Road, Gloucester, was a perfect consultant with a very clear explanation, p... See more

Rated 5 out of 5 stars

I felt the explanation of the asap machine and my condition were calm, and expertly presented. The telling will be tonight of course when I try it out but I had no trouble setting up the machine thi... See more

Rated 5 out of 5 stars

The staff are so welcoming and friendly. Tamara - Sharon & Jackie make the whole experience relaxed and comfortable. They were able to answer all my questions with confidence and obviously know... See more

Rated 5 out of 5 stars

The team at InspiAir Belleville is absolutely amazing! They showed nothing but kindess from the moment I entered the building. As someone who has been struggling to sleep for months, I have felt defea... See more


Company details

  1. Medical Supply Store

Written by the company

We are a locally owned and operated respiratory home care company dedicated to helping you breathe easier and sleep well. Whether you need home oxygen therapy, treatment for sleep apnea or, if you are a patient or referring physician, our goal is to always provide you with outstanding professional, prompt and courteous service. InspiAIR is licensed by the Ontario Ministry of Health to provide home respiratory care under the Home Oxygen Program (HOP) and the Assistive Devices Program (ADP). Our main services are home oxygen therapy initiation and follow-up and PAP therapy initiation and follow-up. We also carry a variety of PAP therapy supplies and accessories from all major manufacturers. For referring physicians home oxygen assessments, overnight oximetry testing and PAP therapy download reports are available via referral and on request. At InspiAIR we believe that the need to be on oxygen doesn’t have to set limits on your lifestyle. We’ve set out to provide the best portable oxygen concentrators (POCs) on the market to give patients the confidence that they’ll have a 24/7 oxygen supply while at home or away. We use the latest technology available to deliver prescribed therapies however our best service is always provided live and in person. We are available 7 days a week. Call 1-866-626-8697 today to arrange a courtesy consultation to discuss your specific therapy needs.


Contact info


4.9

Excellent

TrustScore 5 out of 5

560 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service!

Staff (Kim) was extremely helpful and assisted me getting what I needed as well as looked into what information may be needed for my doctor.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy

after lots of frustration from other suppliers in newmarket I walked into InspiAir on davis dr and had to wait a few minutes. A young lady approached and asked how can I help, I told her I needed a strap for my nasel mask. I got one and then she suggested I buy the complete mask it would be cheeper going through my insurance. She told me it should be changed twice a year because of bacteria build up even with washing. I have been having sinus problems and this was the cause.No other business had taking the time to tell me this.It was a great experince and made my day Thanks to Kim. God Bless (ps I will be a permanent customer With InspriAir ).

9 April 2026
Unprompted review
Rated 5 out of 5 stars

In-Home, Bedside Service.

I have been using your oxygen machine device for a year (both in home and the portable pack. Your service is absolutely great.
I am bed bound at the moment. I needed a new c-pap machine. They were able to fulfill my request for my prescription, and have the new machine and mask delivered and fitted at my bedside.
This was all accomplished within a few days.
I will be recommending I know needing oxygen/breathing equipment.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I have severe Sleep Apena and was…

I have severe Sleep Apena and was completely clueless as to what supplies I needed. Michelle from InspiAir walked me through and explained absolutely everything in detail. She was AMAZING!!! I was completely at ease and she had me feel so comfortable. Thank you so much for your excellent help, Michelle! I would highly recommend Michelle from InspiAir!! Kudos to all the InspiAir team in Newmarket!!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

The experience was amazing

The experience was amazing. Corina was amazing and very pleasant and patient and professional. She did not rush us at all and was willing to answer any questions we had. Whitby location

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly staff. The staff in the Belleville, Ontario store were able to answer my questions and set me up with exactly what I needed. Thank you.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Danielle is absolutely amazing!

Danielle is absolutely amazing!! She is highly knowledgeable and thorough. She took time to explain everything to me. She truly is awesome.

Thunder Bay location.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Came to the clinic ( InspiAIR) at…

Came to the clinic ( InspiAIR) at leslie location. today and got my first sleep apnea machine, Laura is very proffesional explain me all the details on how to use the machine , how to take care of it and how to clean to keep it in great shape .
She ansuers all my questions and not feeling pressured to buy the machine from their Clinic
Will recommend to family and friends who are in need of the apnea machine .
Thankyou Imam for setting up appt for me with Laura and i cant thankyou enough for your time.
Thankyou !

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend. Great experience.

Lee was extremely knowledgeable, attentive, and patient. He answered all of my questions, addressed all my concerns and ensured I knew how to operate the equipment before I left my appointment. Jennifer was very friendly and welcoming. She took the time to explain the billing process thoroughly.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Nothing but amazing service over the years

Nothing but amazing service over the years! Just picked up the Air Mini and supplies. Sharon is as amazing as always!!!! This is one of those hometown stores that puts the customer above anything else. When you walk in and talk to anyone there, it is like you are part of the family.
Tamara is so proud of you guys and is watching over you.

9 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look