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InsolesGeeks.com is a trusted online store specializing in high-quality insoles and foot-care solutions. Our mission is to help customers enjoy better comfort, balance, and support in every step. We offer a wide range of products for daily wear, sports, work, and foot pain relief — including options for flat feet, plantar fasciitis, heel pain, and long-standing fatigue. Each insole is carefully selected for comfort, durability, and scientific design. We focus on arch support, shock absorption, and stability to reduce pressure and improve posture. Whether you're an athlete, a healthcare worker, or someone who wants more comfort in everyday shoes, our products are designed to fit your lifestyle. We value customer satisfaction above all. With fast shipping, friendly service, and a hassle-free return policy, InsolesGeeks.com aims to deliver a reliable and pleasant shopping experience. Join thousands of happy customers and discover better comfort today — because every step matters.
United States
3.3
12 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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I’m impressed!These replacement insoles fit my shoes perfectly and the comfort is top-notch.Shipping was incredibly fast.My old shoes feel brand new again. Highly recommend this professional brand!
Took over a month to ship. Wrong size. Would cost more to return than I paid for them. AVOID.
Update:
Absolutely the correct company reviewed.
Reply from InsolesGeeks.com
Thank you for your feedback. However, after a system check, we were unable to locate your order record. We are insolesgeeks.com (specializing in insoles), and it appears you may be attempting to review a different company with a similar name. We recommend verifying the brand name to ensure your complaint reaches the correct merchant.
Reminder: Your order reference number (Reference number: 215784) is not in our system. We do not have any orders with this format. Please verify the details before replying. Be a kind person.
Reliable and accurate supply of items, purchased from these guys several times now and they always deliver good quality goods, always get the items correct and the quality is superb. Takes a little longer than normal to arrive but it is international shipping so to be expected.
Overall, a good company to deal with, prompt and accurate. Many thanks
I ordered Asics women's size 8 insoles but they sent insoles that were too long and too wide. I repeatedly reached out to the seller and tried to return the insoles. The seller would not allow me to return the insoles to their American distributor and they said I had to mail the insoles back to Hong Kong. I spent $22 mailing the insoles back to Hong Kong. Unfortunately, the Hong Kong post office returned my package even though I used the exact address the seller gave me. I've lost $52 dealing with this incompetent company. I will never buy another product directly from a company in Hong Kong.
I ordered a few items and after 12 days the order still hasnt shipped. I wrote multiple messages / emails without any response. Its my first order there so I dont know if this is their normal procedure?
I had trouble with a purchase, and after some emails, they agreed to refund my money today and I am thankful.
As a fan of yeezy shoes, I was surprised to get the original yeezy insoles, the quality is very good.
Took 5 weeks to be delivered and comes from China. Size was wrong. Tried to get replaced but they are not interested and will not waste my time anymore. Will not be going back. Avoid
Reply from InsolesGeeks.com
Dear Andrew Hibbert,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you have experienced with your recent order.
We understand that receiving an incorrect size after a lengthy delivery period can be frustrating. We apologize for any confusion or inconvenience caused. Our aim is to provide a positive shopping experience for all our customers, and we regret that we fell short of your expectations.
While we do source some of our products from China, we take full responsibility for any errors or defects in our items. We regret that you encountered difficulty in requesting a replacement, and we apologize for any lack of assistance or interest you may have experienced from our team.
We value your feedback and want to assure you that we take these matters seriously. We are committed to improving our customer service and addressing any issues promptly. We appreciate your understanding and would like to extend a sincere offer to rectify the situation.
If you are still interested in a replacement or a resolution to this matter, please contact our customer service department directly. We will do our utmost to resolve this issue to your satisfaction. Your satisfaction is our priority, and we want to ensure that you have a positive experience with our company.
Once again, we apologize for any inconvenience caused and appreciate your patience. We hope to have the opportunity to regain your trust in the future. If you have any further concerns or questions, please do not hesitate to reach out to us.
Best regards,
Lisa
Insolesgeeks
4 weeks and i still do not have my order. comes from china apparently. zero disclaimer on shipping times. waste of time and money. RUN FROM THIS SITE!!
Reply from InsolesGeeks.com
Dear Shane davis,
We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and concern, and we want to address this issue promptly.
We have thoroughly reviewed your case and understand that your order, originating from China, has taken longer than expected to arrive. We apologize for any lack of clarity regarding shipping times on our website. We strive to provide accurate information to our customers, and we are currently investigating the cause of this delay to ensure it does not recur in the future.
We value your satisfaction as a customer, and we would like to resolve this matter to your utmost satisfaction. In order to assist you further, we kindly request the following information:
Order number:
Date of purchase:
Shipping address:
With this information, we will escalate your case to our logistics team and track down the status of your order. We will also initiate an investigation with our shipping partners to determine the cause of the delay.
While we understand your disappointment, we assure you that we are committed to resolving this matter promptly. Once we have obtained the necessary information, we will update you on the current status of your order and provide an estimated delivery date.
In the meantime, we would like to offer our sincere apologies for any inconvenience caused. We truly appreciate your patience and understanding during this time. As a gesture of goodwill, we would like to provide you with a [discount code/coupon] that can be applied to your next purchase with us.
Please reply to this email with the requested information at your earliest convenience. If you have any further questions or concerns, please do not hesitate to contact our customer service department at [contact information]. We are here to assist you and ensure your satisfaction.
Once again, we apologize for the delay and any inconvenience caused. We value your business and look forward to resolving this matter to your satisfaction.
Best regards,
Insolesgeeks
I have written a review before which the owner replied to, but up until now they still haven't refunded me. I shipped back the item and returned it to them ages ago but they once refused to accept order as there was "no name." Then after returning the item back to the seller they responded with the fact that it's past 30 days after they give me 7 day email replies... Terrible experience, drags things out past their "30 day guarantee." The most recent reply I got was that they "didn't receive the product" and asked if I can re-verify with my courier. Like how the hell are you supposed to re-verify after it's been verified... (Their warehouse is in the middle of nowhere pretty much. So there's no way that the item went to the wrong place.) Would not buy here. Go somewhere else.
Reply from InsolesGeeks.com
Thank you for your feedback, your courier single number, we verify with the warehouse and retrieve surveillance video, you did not receive the return of the courier, you provide the order tracking number is not the post office single number, if there are other questions, please contact us, thank you!
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