We absolutely love our waste disposal, so were saddened when it stopped working after nearly 4 years. We were very pleasantly surprised to find out it had an 8 year warranty, and even more surprised... See more
Company replied
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Review summary
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Reviews shaping this summary
The boiler unit of our Insinkerator boiling water tap had failed and I phoned for advice. The representative was extremely helpful. She explained that the unit wouldn't be repairable (I wasn't surpr... See more
Company replied
Easy to deal with support for q&a. When item went faulty. Gave me tips to check for specific faults before engineer arrived. Managed to sort problem myself, but getting an engineer lined up to do a re... See more
Company replied
Good telephone response from ISE. Put in touch with local kitchen company. Excellent service from engineer. ISE less than year old, had stopped working. Engineer immediately, on phone, said he will or... See more
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Company details
Written by the company
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Contact info
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, United Kingdom
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just great customer service
I was going to buy a new one as mine had broken (8 years old), I was asking for a suitable model, the Lady first asked about the issue I explained what the issue was and all the things I had tried to get it working again. She then suggested I try the reset button which I had forgotten about. This worked, no sale for them yet but they have guaranteed I will use them when it does need replacement. Excellent service on web chat.
24 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Mark,
Thanks for sharing your experience! We're delighted to hear you are pleased with the support and the reset button did the trick. While you didn't end up needing a new one just yet, we're truly grateful for your trust, and we'll be here whenever you're ready for a replacement in the future.
Best wishes,
John
InSinkErator Customer Service
Response was knowledgeable and…
Response was knowledgeable and effective.
24 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Martin,
Thanks for your feedback! We're glad to hear you are pleased with the assistance and our team was able to assist you efficiently. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Minah,
Thanks for sharing your experience! We're glad to hear we've been able to assist you satisfactorily. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Prompt and knowledgable service…
Customer service really knew the products and resolved the issue promptly. Elena really knew her stuff and was really helpful.
22 September 2025
Unprompted review
Reply from InSinkErator UK
Hi David,
Thanks for your feedback! We're pleased to hear the issue was handled efficiently and that Elena provided such helpful and informed support. We'll be sure to pass along your kind words to her!
Best wishes,
John
InSinkErator Customer Service
Great service
23 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Roger,
Thanks for your feedback! We're glad to hear you had a positive experience. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Superb customer service and warranty
Our Insinkerator food dispenser was about 4yrs old when it suddenly stopped working. After a quick call with their customer service rep who guided me through a few checks to determine it wasn't an electrical connection problem, they put me in contact with their local certified engineer who ordered a new replacement unit and swapped the old one in a matter of days. I was very impressed by their prompt, courteous customer service and truly no quibbles 8yr warranty. 5* rating is well deserved
3 September 2025
Unprompted review
Reply from InSinkErator UK
Hi T Wen,
Thanks for taking the time to share your experience! We're delighted to hear you were impressed with both our customer service and the efficiency of our service engineer. It's great to know that the issue was resolved in a timely manner and the warranty process was smooth and easy.
We take pride in standing behind our product and providing after-sales support our customers can rely on. It's rewarding to know our efforts to uphold high standards of customer service are recognised.
Best wishes,
John
InSinkErator Customer Service
Totally reliable repair
Peter was fantastic, very knowledgeable about the product. He got our brand new (incorrectly installed) Insinkerator up and working. His site visit communications were timely. He fully explained product use to me too. I highly recommend Peter.
8 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Carol,
Thanks for sharing your experience! We're delighted to hear you are very satisfied with the service from Peter and that your InSinkErator is now in working condition. Your recommendation means a great deal to us, and we will be sure to pass on your kind words to Peter.
Best wishes,
John
InSinkErator Customer Service
Customer service fantastic
I had fantastic customer service person called Jackie who went a extra mile for me and helped to solve my problem .
Nice to see a company takes pride in their customer service.
Thank you
15 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Jason,
Thanks for sharing your feedback! We're thrilled to hear Jackie provided you with outstanding customer service and assisted you so efficiently. We greatly appreciate your kind words, and we'll make sure this is shared with Jackie and the rest of our team.
Best wishes,
John
InSinkErator Customer Service
Great after sales support and advice
Great after sales support and advice, thank you.
16 August 2025
Unprompted review
Reply from InSinkErator UK
Hi Andy,
Thanks for sharing! We're delighted to hear we've met your expectations of a great service. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Reply from InSinkErator UK
Hi Graham,
Thanks for your feedback! We're glad to hear you're pleased with your customer service experience with us. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
I spoke to Rem today great response
I spoke to Rem today, she vas very helpful looked for the tank i needed gave me the code and price. I ordered online and hopefully will be delivered in 3-5 working days
Thankyou
11 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Beverly,
Thanks for sharing your feedback! We're glad to hear you are so pleased with the assistance from Ram. We'll make sure to share your nice feedback with her and the rest of our team.
Thanks for choosing InSinkErator!
Best wishes,
John
InSinkErator Customer Service
The customer service was excellentexcellent
The customer service was excellent. They called back when needed, and were very clear with their advice.
The guy they sent was very professional and completed the work quickly
Thank you
4 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Karen,
Thanks for sharing your experience! We're thrilled to hear you were happy with the efficient communication from our team. It's great to know the service engineer did such a great job resolving the issue.
Best wishes,
John
InSinkErator Customer Service
Phone calls answered swiftly
Phone calls answered swiftly. Problem dealt with very well; replacement offered but in the end, it was our fuse box that caused the issued.
3 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Cyndy,
Thanks for your feedback! We're glad to hear you are so pleased with the support from our customer service team through the troubleshooting process. We're happy to know the issue was identified—sometimes it's the little things like a fuse!
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Apparently not interested in resolving problems
Problem with a virtually brand new boiler tap, reported to Insinkerator who passed me the contact details of the local agent with suggestion I get in touch with him and arrange a visit. Unfortunately the agent quickly replied to say he didn't, in fact, cover my area. Back to Insinkerator for details of agent who DID cover this area or possible alternative courses of action (uninstall tap and return to them, perhaps). No response. Follow up email - again, no response. It would appear that having given out (incorrect) information it's case closed and we don't need to do anything more. Ultimately had to make my own arrangements to get the tap replacement, without any support from Insinkerator - not impressed.
28 July 2025
Unprompted review
Reply from InSinkErator UK
Hi Paul & Lynne,
Thanks for your feedback, and we sincerely apologise for the issue that prevented us from receiving your follow-up emails. Please be assured that this has been reported to our team for further investigation.
We appreciate the time you took to speak with us and the opportunity to improve your experience. Your feedback is truly valued, and we're committed to improve our service.
Best wishes,
John
InSinkErator Customer Service
Extremely friendly and super helpful
Extremely friendly and super helpful
2 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Janette,
Thanks for your kind words! We're so pleased to hear we've been able to support you satisfactorily. Your feedback means a lot to us.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Initial contact feedback.
My response is currently only based on the customer support contact that I had which was polite, efficient and helpful. I do hope that the follow up to my problem is just as good.
1 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Peter,
Thanks for sharing your feedback! We're glad to hear you've had such a positive experience with our after-sales support. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Problems over justifying the warranty
The only thing I had doubts about was the company seemed to be trying to get out of the warranty I had, they said the warranty period started from the day the heater has been made and not the date I received it which was several weeks/months earlier so it has obviously been in the warehouse in that time period. Then they tried to imply that the filter I had fired should have been an insinkerator filter with the reference F701R, my filter is is a Finerfilter water filter which clearly states it’s comparable with the Insinkerator F701R and is the same make of filter that the heater came with and which we have replaced every 6 months. However I was eventually able to order my replacement heater under the warranty.
1 September 2025
Unprompted review
Reply from InSinkErator UK
Hi Kevin,
Thank you for your feedback, and we apologise for any confusion regarding the warranty.
Our standard warranty policy is based on the date of purchase or installation, as shown on a valid receipt. In the absence of a receipt, the warranty period is determined from the product's manufacturing date.
Regarding the filter, we are aware that some third-party brands claim compatibility with our systems by designing their filters to fit our housings. However, we cannot verify the composition or performance of these filters, nor can we guarantee how they may affect the function or longevity of our system. Our F-701R filter is specifically engineered for use with our hot water system and includes ion exchange resin, which is highly effective in treating hard water.
We truly appreciate your time on the phone and value your feedback.
Best wishes,
John
InSinkErator Customer Service
Insinkerator low temperature
Your service engineer knew the insinkerator well & was able to fix the problem with product on his van, he was very careful resolving the problem quickly.
21 August 2025
Unprompted review
Reply from InSinkErator UK
Hi Peter,
Thanks for sharing your feedback! We're delighted to hear that the issue was resolved promptly, and you're pleased with the service engineer. It's great to know the necessary parts were on hand and the problem was fixed without delay.
Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
Customer care is of a high standard
Further to my original review where I was unhappy with a hot water tank, Insinkerator has contacted me and taken the time to resolve my issue with the tank. Customer service is of a high standard at this company and I appreciate the time taken to suggest some different solutions to the problem. I have therefore changed my rating from my original review due to their responsiveness and assistance.
29 August 2025
Unprompted review
Reply from InSinkErator UK
Hi Lucy,
Thanks for taking the time to share your feedback. While we're pleased that our customer care team has been responsive and courteous, we're sorry to hear that your experience with the product has fallen short of expectations.
We understand how frustrating it must be to encounter issues when the product is used with such reasonable frequency. This is certainly not the level of service we strive to deliver.
Please be assured that your feedback has been shared with our product development team for review. We appreciate your time on the phone and for giving us the opportunity to improve your experience.
Best wishes,
John
InSinkErator Customer Service
Helpful guidance
Clear guidance and advice plus a satisfactory offer on the cost of a replacement sink unit.
29 August 2025
Unprompted review
Reply from InSinkErator UK
Hi Rustum,
Thanks for your feedback! We're glad to hear you are pleased with our after-sales support and the offer. Should you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK.
Best wishes,
John
InSinkErator Customer Service
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