InsideTracker Reviews 617

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

They will steal your data and won't suppress it even tho you asked them multiple times to delete all your data and to remove your infos from their company. Then keep harassing you per mail to join bac... See more

Company replied

Rated 5 out of 5 stars

I purchased a package and forgot to use it, so it expired. When I contacted them, they not only extended the date, they gave me a free year subscription! Great customer service from Blaira! I have use... See more

Rated 5 out of 5 stars

What an incredible company!!! I've been with them for several years now and had purchased several tests as part of a package. I was spacing them out as part of my health journey and didn't realize tha... See more

Rated 5 out of 5 stars

Had a problem with expiring tests that had been purchased a while back. Didnt need to use them all recently due to other tests being done. Contacted the Inside Tracker team and they were very unders... See more

Company details

  1. Fitness and Nutrition Service

About InsideTracker

Written by the company

InsideTracker

What is InsideTracker?

Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life.

Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality.

What plans are available?

  • Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health.

  • InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge).

  • DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits.

  • Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide.

  • First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members.
With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-time feedback from your body.
View All Plans
InsideTracker

Contact info

4.1

Great

TrustScore 4 out of 5

617 reviews

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Replied to 20% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I have had technical issues every step…

I have had technical issues every step of the way;
all have been resolved until now.

when i pull up home with action plan on bottom right with my android phone what comes up is create an action plan which i press but program keeps on trying to pull up but does not access.

18 April 2024
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Reply from InsideTracker

Hi Mason,
I am so sorry to hear that you have been having technical issues. It looks like one of our support representatives is helping troubleshoot this issue, and they will follow up again shortly. We want to ensure you are able to utilize our platform to its fullest potential.

Rated 4 out of 5 stars

A good idea

I got all the bio markers I was looking for and great suggestions on how to improve them

17 April 2024
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Reply from InsideTracker

Thank you Eddie, so great to hear you got the information and suggestions you were looking for with InsideTracker!

Rated 5 out of 5 stars

Do this to improve your healthspan and lifespan

I believe what Inside Tracker is doing is the future of medicine. They analyze your blood and DNA, and then with science backed research, provide you with a plan to improve. It is worth every penny in my mind.

15 April 2024
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Reply from InsideTracker

Thank you Scott! Providing a plan with science backed research based on blood and DNA results has always been our main goal.

Rated 1 out of 5 stars

High-priced product, high-school project experience

For such a high-priced product, you'd expect a top-notch experience. If so, stay away from InsideTracker!

The website feels like it was created by 5 different teams outsourcing to 3 different cheap providers. Each page is convoluted, with popups everywhere, pitching you discounts non-stop (after you already purchased), and even worse, pages that just hang. In 2024, how is such a low-quality website even possible, this is not 1995!

Every step of the experience is clunky, and good luck trying to reach a competent customer representative! All answers are generic, lacking context, leaving you even more frustrated than when you tried to reach out.

I tried to schedule a blood draw since January, but nobody ever contacted me. Tried to register a DNA kit, the page just hangs and crashes. This poor level of user experience is simply unacceptable for that price. Spend money on fixing and redesigning your website, hire an actual support team and train them instead of outsourcing or using ChatGPT to send generic answers, and you may be able to command the prices you're asking one day. As for now, InsideTracker is very far from that.

13 April 2024
Unprompted review
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Reply from InsideTracker

Hi David, we are very sorry to hear about your experience and we want to make this right with you. If you are open to it I can give you a call so that we can schedule your blood draw as well as register your DNA kit to your InsideTracker account.

Rated 5 out of 5 stars

Excellent product

Really detailed test results, with actionable plans on how to improve. Also provides personalized feedback for recovery after workouts.

8 April 2024
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Reply from InsideTracker

Thank you Fnu, this is amazing to hear! One of our main goals is to continue to provide detailed results and actionable plans on how to improve.

Rated 5 out of 5 stars

Fast

Fast, professional, and most importantly a way to take control of one’s health.

5 April 2024
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Reply from InsideTracker

Thank you so much Joseph, we love seeing people take control of their health.

Rated 5 out of 5 stars

Helped me get answers!

I've used InsideTracker multiple times to get answers to a variety of health-related and performance related issues. I uncovered a genetic disorder I didn't know I had and, most recently, have used my test results to optimize my health as I am trying to get pregnant for the second time. I'd attributed how tired I was, particularly during activity, to having a one-year-old. Turns out it was just an iron deficiency! Exercise is feeling more peppy now and my cycle is regulating which is helping me in my efforts to conceive again!

InsideTracker has been the most useful tool I've found for high quality conversations with my doctor.

2 August 2023
Unprompted review
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Reply from InsideTracker

Laura, this is truly amazing to see. We hope your story encourages others!

Rated 5 out of 5 stars

Everything is well organized

Everything is well organized, you get out of it, what you put into it. They provide you with lots of info.

1 April 2024
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Reply from InsideTracker

Gary, you're spot on! It's all about the effort you put in, and we're absolutely dedicated to being right there with you for the entire journey.

Rated 5 out of 5 stars

Great all in one place solution for health related goals.

This is a great app that outlines medical benefits to improve your health. Very user friendly and easy to navigate app with lots of good tips and insights. Would recommend to anyone looking to improve their health.

2 April 2024
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Reply from InsideTracker

Thank you so much for your kind words Joshua! We're thrilled to hear that you're finding our app helpful and user-friendly. Your recommendation means the world to us. Keep up the fantastic work on your health journey!

Rated 1 out of 5 stars

Data not updating

There is a problem with your Category View. It is not consistently showing the data from my most recent blood test. Sometimes it shows it and sometimes it says that the data is over 6 months old. I have gone back and forth with your rep and he is insisting that is it correct but it is not. I even sent him screen shots to prove it.

15 March 2024
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Reply from InsideTracker

Thank you for contacting us and for your patience. We understand how frustrating it must be to see inconsistent data in your Category View.

Our development team has explained that the Category View prioritizes showing scores based on complete biomarker sets. So, if your recent upload doesn't have all the markers needed for a particular Category Score calculation, you might see your older results there. However, if the new upload has enough markers for another category, you'll see the updated data reflected in that section. Thus leading to different date and data points in your category score views.

We apologize if this wasn't clearly explained earlier. We can provide a list of the specific biomarkers needed for each health category score calculation. This will help you understand why certain scores might not update immediately after a new test.

We appreciate your feedback and are actively working on improving the Category View's clarity. We're looking at ways to better indicate when scores haven't been updated due to incomplete data sets.

Thank you again for bringing this to our attention. We value your input and hope this explanation helps. Please don't hesitate to reach out if you have further questions.

Rated 5 out of 5 stars

Am thoroughly enjoying this product!

Am thoroughly enjoying this product on many levels…& have shared with my network on the fascinating transparency, analytics & info it provides…highly recommend & Great service too!

21 March 2024
Unprompted review
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Reply from InsideTracker

Thank you for spreading the word, Ron! We're so happy you're gaining valuable insight into your health.

Rated 5 out of 5 stars

Good data

Good datatype and analysis of multiple points.

20 March 2024
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Reply from InsideTracker

Thank you, Boyd. We really appreciate the positive review.

Rated 4 out of 5 stars

Overall it was a good experience

Overall it was a good experience. The only reason I give it a 4 star is because once I requested bloodwork to be done nobody reached out to me to schedule a day to draw blood as it stated they would. I waited over a week until I had to write to customer service. They were helpful though and responsive. Phlebotomist was friendly and professional and it was a painless quick blood draw. Blood work came in quick.

19 March 2024
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Reply from InsideTracker

Very happy this was able to get resolved for you Nikoleta. We're thrilled that overall you are enjoying your experience.

Rated 5 out of 5 stars

Great quick customer service

Great quick customer service. Up to date and fast turnaround on tests. Thorough and interesting results!

18 March 2024
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Reply from InsideTracker

We're thrilled when people not only enjoy interacting with our team but also have a fantastic experience with InsideTracker.

Rated 2 out of 5 stars

Thiia service is a racket

Thiia service is a racket. Blood draw went smoothly but result reporting and action plan both lack depth. The action plans are generic and not helpful, and some important aspects of the information I provided about my diet were not factored in at all. I found it largely worthless.

12 March 2024
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Reply from InsideTracker

Thank you for taking the time to provide your feedback. We're disappointed that your experience with InsideTracker did not meet your expectations.

We understand the importance of receiving comprehensive and personalized insights from your results and Action Plan. I did want to make sure you're aware that you have the ability to customize your Action Plan to better align with your goals and preferences. Additionally, you can toggle recommendations on and off based on your needs that don't appear at first glance.

We value your feedback and would appreciate the opportunity to discuss your specific concerns further.

Thank you for choosing InsideTracker. We look forward to the opportunity to improve your experience and regain your trust.

Rated 5 out of 5 stars

Rich Sandler has been absolutely great…

Rich Sandler has been absolutely great at customer service. He is very responsive, knowledgable, immediately addresses any issues and tells you how long till he will respond and actually responds. In today's surreal science fiction we are all living in, he is NORMAL. As an anesthesiologist I was wary of all the questions, but Insidetracker has been very helpful to my health and well being.

8 March 2024
Unprompted review
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Reply from InsideTracker

Thank you, Jay! We also love Rich. Reading this review is truly amazing because our main goal is to ensure our customers feel supported and that we're on this journey with them.

Rated 4 out of 5 stars

Great information but not easy to use app…

Great information but not easy to know what to do with it. Suggestions are detailed but to reference back when you make an action plan it’s not easy. Example, a supplement is suggested so you order the supplements and want to reference the (dosage, time, etc..) it’s difficult and clumsy to find the information. Also, the daily journal should be very simple to use and I feel it’s not.

8 March 2024

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