In Print We Trust Reviews 

1,440
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion Designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(1,440)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Jonah is Amazing!

I had a really unfortunate experience with this company however after I reached out to customer service, I was contracted with Jonah. He went above and beyond what I was expecting from the company and I could not be more thankful for him!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I received the order within the week. When i discovered a hole in one of the shirts, the automated customer service was quick to respond to me and connected me to the service team after figuring out my problem. All in all i like the quality of the print and the fabric :)

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I initially ordered a top for a concert from IPWT, and it just wasn’t what I expected when I received it, and didn’t resemble the picture on the website. I queried this, and Hani got back to me straight away, actively listened to my concerns, and talked to the printing team. As IPWT don’t do refunds, she offered to send me a new top at no extra cost. My concern was dealt with quickly, and I really appreciated it. Thank you Hani!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality

I ordered a t-shirt as a birthday present for a friend. After opening the package, I decided that I could not give it to anyone as it would sure be the worst gift they received.

The sale made it seem like it was a great deal, however I have still paid too much for what I have received. The Cotton is stiff and reminiscent of Fruit of the Loom t-shirts, that can be bought for £5. On the website the print looks to be of high quality, which does not translate to the grainy, lopsided print actually found on the t-shirt. I also ordered a baby tee which was just as bad.

On top of all this, I was under the impression that I could return my purchase within 30 days by contacting customer service, as suggested in the shipping and returns box on each product page. However, their real refund policy, is hard to find and hidden under legal terms. They claim everything is made to order, which allows them to escape the EU Cool- off period law.

I can assure you these t-shirts are mass produced and are not worth your time or money.

I want my £42 back.

27 June 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

Rated 5 out of 5 stars

Jonah was absolutely brilliant in…

Jonah was absolutely brilliant in locating my parcel and sending it out again due to an address mistake on my end. Very helpful and friendly. Received my parcel and absolutely love it. Thank you, Jonah!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Costumer Service

As one of my items I ordered hasn’t arrived, I got so much help and support from one of the employees named Jonah. He helped me and supported me so much.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue regarding an item…

I had an issue regarding an item missing from my order- now usually companies would not care about this and would just dismiss the issue. I spoke with Jonah and had the best customer service support I have ever received. Utterly fantastic. Thanks Jonah !

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Costomer service was great from Hani

Costomer service was great from Hani. My package got lost in the mail. Hani made sure that I got my package and was alot of help throughtout the whole process. She got back to my email very quickly and the customer service was great.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Jonah is amazing!

Jonah is amazing! He has been so supportive and helpful. I needed to change my shipping address and he promptly answered my email requesting the change and made the switch for me without issue. He also went above and beyond by emailing me to tell me my items were on their way and sent me my tracking info. He's the best!

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Responsive customer service

Unfortunately our initial order was lost in transit, which was a shame as it was a Birthday present. However on contacting the company they organised a replacement quickly. Great customer service from Jonah.

15 June 2026
Unprompted review
Rated 2 out of 5 stars

Out of stock…

Although the website showed a shirt in stock when it wasn't, Hani's customer service was amazing and did everything to rectify the issue!

21 June 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Thank you so much for taking the time to leave a review!

I'm really sorry again that the item you wanted turned out to be out of stock despite appearing available on our website. I completely understand how disappointing that must have been.

That said, I'm so grateful for your patience and understanding while we worked through it together. Your kind words genuinely mean a lot to me, and I'm really happy I was able to help find a solution for you.

Thank you again for supporting our small business. I hope you love your items when they arrive, and if you ever need anything in the future, I'm always happy to help. 💞

Hani
Head of Customer Experience

Rated 4 out of 5 stars

In print we trust again!

My daughter bought a shirt in her normal size and it came in way to small. They have a no return policy, so I wrote a negative review here. But after contact they sent a free new, right one. Good, friendly communication and service. Therefor I update this review!

10 June 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Bad fit/wrong size: No returns and exchange
Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

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