Innpacked Ltd Reviews 

363
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic experience with this company from start to finish! Stephen was very attentive and helpful when booking, even offering to run a private session for us at no extra cost. All paperwork regardin... See more

Company replied

Rated 5 out of 5 stars

We were guided through each and every step of our premises Licence application. The team were only a phone call away, emails were promptly responded to. They liased with local policing and councils a... See more

Company replied

Rated 5 out of 5 stars

Innpacked got us sorted from start to finish, helped us get the plans right, spoke to the right people, chased the council and helped negotiate conditions with our premises license. They kept us... See more

Rated 5 out of 5 stars

Great team that are really supportive. Was really easy to do the learning, supported all the way through the exam process and everything was very clear. Popped into the office to deliver all my p... See more

Company replied

Company details

  1. Consultant

Written by the company

Innpacked is one of the leading training providers to the licensed retail and hospitality industry. We also have a team of licensing consultant who can assist you in making applications for licensed premises as well as personal licenses. Our aim is to make everything we do, from training courses to full premises licence applications, a comfortable and enjoyable experience for our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

363 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(363)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alcohol license and premises license

Fast and friendly service from start to finish for my personal licence and my premises licence. . Everything ran so smoothly. And you was always available to talk me through from start to finish.
Such a friendly team. I could not have done this without your help. Thank you so so much
Adam / taste of seafood.
Much appreciated for all your work.
Would definitely be use in your service again. And can highly recommend to everyone.

29 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Adam, thank you so much for your review. We are glad we could help with your personal licence and premises licence. If you need anything in the future please do no not hesitate to contact the team. All the best, Emma.

Rated 5 out of 5 stars

Great service

Great service, great communication and our license was granted very swiftly. No headaches for me, which was amazing, as opening new business has enough challenges, so it was great to have help with this one.

17 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Thank you very much for your review Kuba. We do pride ourselves on delivering a smooth, stress free service and we are glad that is exactly what your experienced. We hope everything goes well with your new business and if we can help with anything going forward please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Great Service

Great Service. Exactly what we needed. The assistance and guidance with gaining our Premises Licence was both accurate and timely

9 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Thanks Steve, we are only to happy to help. We hope the upcoming season is successful. If we can help with anything else we are only to happy to help. Emma

Rated 5 out of 5 stars

Brilliant serves help us get are…

Brilliant serves help us get are premises licenses for 2 shop and been on time with are dead line.

12 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Your very welcome, we are happy to have been able to help with 2nd licence. Please do not hesitate to get in contact if you require any more help. Regards Emma

Rated 5 out of 5 stars

Highly recommend

Great team to work with, I was extremely pleased with the service they offered me and helped every step of the way keeping me updated at all times. Highly recommend. Easy process and queries were dealt with swiftly.

2 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Luke, Thank you very much for a lovely review. If we can help in the future with anything please do let us know. Regards Emma

Rated 5 out of 5 stars

Innpacked were tremendous from…

Innpacked were tremendous from beginning to the end. Stephen looked after every single detail keeping me informed and keeping good time. Everything was efficient and timely. A great service from start to finish. I will definitely be using them again if I need a new licence.

9 July 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Eugene, thank you for the great feedback. We are glad you were happy with how we processed your premises licence. If we can help in the future please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Well-informed, pragmatic, and timely advice!

Well-informed, pragmatic, and timely advice. Stephen did an excellent job in securing our Premises Licence. We had not been through the process before and Stephen took care of all the details and made it super easy for us to successfully apply for the licence.

2 July 2024
Unprompted review
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Jonathan, we hope everything is going well with your Wine Shop. Thank you for such a lovely review, if we can help with anything in the future please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

VERY PROFESSIONAL SERVICE

I am glad to have used Innpacked. They are very effecient & professional. 100% service guarantee.

29 May 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Thank you Trini, we really appreciate such lovely feedback. We hope all is going well with he new premises. If we can help in the future please do not hesitate to contact the team. Emma

Rated 5 out of 5 stars

Outstanding expert

Stephen and his team were fantastic.
I approached Stephen for a new premises license without much knowledge of the process. Stephen was outstanding and took his time to explain, guide through and assist at every step.
Thank you

4 June 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Natasha, it was our pleasure to help you with your licence. If you need any help in the future please do not hesitate to contact us and the team will be happy to help. Emma

Rated 5 out of 5 stars

Being responsible

Being responsible

6 June 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Thank you Cheuk, we hope you are well and if you need any help in the future please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Top class company, great communication from start to finish.
Steve and the team are the best.
Thank you so much and I look forward in doing more business together very soon.

31 May 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Such lovely feedback, thank you so much. We look forward to helping you again, it was our pleasure! We hope everything is going well at the Sports Lounge. Emma

Rated 5 out of 5 stars

Good communication

Good communication, explanations and updates all the way through

25 April 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Thank you Bhavin, we do enjoy helping other local businesses. Hope all is going well for your with the new premises and hope to be of some help in the near future.

Rated 5 out of 5 stars

It was a smooth and supportive process

It was a smooth process. Communication was effective through phone and email.
The support offered was great.

8 May 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Kehinde, thankyou for your feedback its much appreciated. We hope all goes well with your new premises. If you need any help in the future do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Excellent service

Excellent service. They helping me for my premise license from beginning until granted. Very recommended.

2 May 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Saharat, thank you for the 5 star rating. We are happy to see how smoothly the service went for your premises licence and hope we can help in the future. Emma

Rated 5 out of 5 stars

Highly Recommend.

Incredibly simple and helpful advice. Everything was made very clear and assisted at every step of sorting out both Personal Licence and DPS.

22 April 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Ben, thank you so much for the review. Its lovely to hear that everything was easy for you. If we can help in anyway in the future please do not hesitate to contact us. Emma

Rated 5 out of 5 stars

Innpacked

Dear Innpacked,

I would like to extend my gratitude for the excellent support provided during the Personal and Premises Licenses process. The assistance from Stephen and your team was truly exceptional. I intend to return for our future licensing needs as the process was efficient and transparent.

Thank you once again.
Dileep Thomas

23 April 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Dileep, thank you so much for such a wonderful review. We look forward to helping you with any future plans. Do not hesitate to contact us. Regards Emma

Rated 5 out of 5 stars

GOOD CUSTOMER SERVICE.

GOOD CUSTOMER SERVICE.

22 April 2024
Innpacked Ltd logo

Reply from Innpacked Ltd

Hi Aderare, thank you for the great feedback. It was a pleasure processing your premises license application. Please don't hesitate to contact us if you need anything in the future. Emma

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look