She was really kind, I been trying to contact the company in 5 different occasions and always they responded to me they didn’t speak English and hang the phone. But Now she explained she cannot spe... See more
Company replied
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Horrible service!! Giving 1 star because i can't give 0. Every time you call you're told something else. On 1/8/22, after getting again a different answer, asked to talk with manager but was not al... See more
The lady I spoke too took the extra mile to speak to me in English. Throughout the conversation she was very professional, serious and polite. She addressed all my questions and provided me the necess... See more
Company replied
I like how polite and well prepared Innova medewerkers are. Correct information and not too complex solutions
Company details
Contact info
Oude Middenweg 85, 2491 AC, Den Haag, Netherlands
- 070-301 66 10
- klantenservice@innovaenergie.nl
- innovaenergie.nl
4.4
Excellent
5K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like how polite and well prepared…
I like how polite and well prepared Innova medewerkers are. Correct information and not too complex solutions
17 April 2026
Unprompted review
Reply from Innova Energie
Beste Ilker Canaslan,
Hartelijk dank voor het delen van uw mening!
Wat fijn om te vernemen dat u tevreden bent over onze dienstverlening. Wij waarderen het enorm dat u de tijd en moeite neemt om hier een review over te plaatsen.
Indien wij nog iets voor u kunnen betekenen, vernemen wij dat graag van u.
Met vriendelijke groet,
Demet
Team Innova Energie
Reply from Innova Energie
Dear Iamia Abdulqaadir,
Thank you so much for your 5-star review! We’re glad we could help and really appreciate your kind words.
With kind regards,
Denise
Team Innova Energy
Contract renewal
Consultant was very friendly and knowledgeable. Quick and efficient help, even with my broken Dutch. Really helpful and contract is renewed.
5 March 2026
Unprompted review
Reply from Innova Energie
Dear Hendrik Stoltz,
Thank you for your kind words! We’re glad to hear that our consultant was helpful, friendly, and efficient, even with the language difference. We’re happy your contract has been successfully renewed and appreciate you taking the time to share your experience.
With kind regards,
Denise
Team Innova Energy
Good customer service
A pleasant and polite specialist answered all my questions and helped solve the problem.
19 February 2026
Unprompted review
Reply from Innova Energie
Dear Alena,
Thank you for your kind words! We’re glad to hear that our specialist could answer all your questions and help resolve your issue. Your feedback is greatly appreciated!
Kind regards,
Denise
Team Innova Energie
Very polite and helpful assistant
10 February 2026
Unprompted review
Reply from Innova Energie
Beste Rajesh Fernandes,
Hartelijk dank voor uw positieve review!
Wij zijn erg blij dat u uw mening met ons deelt en dat u een positieve ervaring heeft.
Indien wij nog iets voor u kunnen betekenen, vernemen wij dat graag van u.
Met vriendelijke groet,
Demet
Team Innova Energie
Very kind assistant
9 February 2026
Unprompted review
Reply from Innova Energie
Beste Emy Persiani,
Hartelijk dank voor het delen van uw mening!
Wat fijn om te vernemen dat u tevreden bent over onze dienstverlening. Wij waarderen het enorm dat u de tijd en moeite neemt om hier een review over te plaatsen.
Indien wij nog iets voor u kunnen betekenen, vernemen wij dat graag van u.
Met vriendelijke groet,
Demet
Team Innova Energie
Reply from Innova Energie
Dear Andrea Meligeni,
Thank you very much for your positive review!
We are pleased to hear that you had a good experience with our service. We regret that you find the price high and will take your feedback into consideration internally. If there is anything else we can do for you, please let us know.
Kind regards,
Gianna
Team Innova Energie
Reply from Innova Energie
Dear Anthony Blackman
Thank you so much for sharing your opinion!
We're so glad to hear you're satisfied with our services. We greatly appreciate you taking the time to leave a review.
If there's anything else we can do for you, please let us know.
Sincerely,
José Telgenkamp
Innova Energie Team
She was really kind
She was really kind, I been trying to contact the company in 5 different occasions and always they responded to me they didn’t speak English and hang the phone. But Now she explained she cannot speak a lot English but she will try to help me and so she did. I was able to fix my situation. Her actitud and willing to help was crucial and really helpful I really apprecieerde I truly appreciate. it's not the knowledge, but the willingness to help.
29 December 2025
Unprompted review
Reply from Innova Energie
Beste Jennifer Majdak,
Thank you for your kind words! We’re glad to hear that our employee’s willingness to help made a positive difference and that your situation was resolved. Your feedback is greatly appreciated.
Met vriendelijke groet,
Davyroos
Team Innova Energie
Good and quick response
29 December 2025
Unprompted review
Reply from Innova Energie
Beste Indah Solagracia Arie Tiranda,
Thank you for your feedback! We’re glad to hear you received a good and quick response.
Met vriendelijke groet,
Davyroos
Team Innova Energie
Clear explanation
Customer service representative took the time to understand my question, was polite when explaining the situation and gave clear answers to my questions. Level of English was good to understand the answer.
10 December 2025
Unprompted review
Reply from Innova Energie
Dear Damon Hill,
Thank you for your kind review. We are glad to hear that our customer service representative took the time to understand your question, explained everything politely, and provided clear answers. We’re also happy that the communication in English was easy to understand.
Kind regards,
Davyroos
Innova Energie
Quick and simple solution
Quick and simple solution. Lady was really nice and helpful
10 December 2025
Unprompted review
Reply from Innova Energie
Dear Rene Lastomirsky,
Thank you for your kind review. Great to hear that you received a quick and simple solution, and that our colleague was friendly and helpful. We're always happy to assist you.
Kind regards,
Davyroos
Innova Energie
The employee was very nice and despite…
The employee was very nice and despite of being dutch she spoke very well English with me
8 December 2025
Unprompted review
Reply from Innova Energie
Beste Tami,
Thank you for your feedback! We’re glad our employee could assist you in English and provide a pleasant experience.
Met vriendelijke groet,
Davyroos
Team Innova Energie
I’m sharing my experience so others can…
I’m sharing my experience so others can be aware. I recently renewed my energy contract after receiving a call from one of their sales representatives. Before renewing, I clearly explained that I might move soon and asked whether there would be any issue or extra costs, or if the contract could be transferred to my flatmate. I was told everything would be fine and that I could simply change the bank account details.
Only after the renewal did I find out there is an additional fee if I move — a fee that was never mentioned during the call. Had this been communicated clearly, I would have chosen a shorter contract.
I contacted customer service, and although they confirmed that my complaint was sent to the relevant department, I haven’t received a resolution yet. I’m hoping they will handle this fairly, but the lack of transparency during the renewal process has been very disappointing.
I’m posting this to encourage the company to improve communication and to help others be aware of all potential fees before renewing a contract.
28 November 2025
Unprompted review
Reply from Innova Energie
Dear klant,
Thank you very much for your review.
We are sorry to hear about your experience. This was absolutely not our intention. I can see that our internal department is looking into this and that they sent you feedback by email this morning. We look forward to hearing your response so that we can resolve this issue for you.
Kind regards,
Gianna
Team Innova Energie
The customer service representative was extremely helpful.
The customer service representative was extremely helpful, answered my questions so clearly and solved my problem.
5 December 2025
Unprompted review
Reply from Innova Energie
Beste Esra,
Thank you for your feedback! We’re happy to hear that our customer service representative could help you clearly and solve your problem.
Met vriendelijke groet,
Davyroos
Team Innova Energie
Kindly service
So kind and try all to help customer.Easy to rich klanten service focus on problems solve..Thank you..
5 December 2025
Unprompted review
Reply from Innova Energie
Beste Kemal Kucuk,
Thank you for your kind words! We’re glad to hear that our team could assist you easily and helpfully. Your feedback is much appreciated.
Met vriendelijke groet,
Davyroos
Team Innova Energie
Excellent service
The lady I spoke too took the extra mile to speak to me in English. Throughout the conversation she was very professional, serious and polite. She addressed all my questions and provided me the necessary information in order for me to make an informed decision. That's the service a client wants!
5 December 2025
Unprompted review
Reply from Innova Energie
Beste Efthymios,
Thank you for your kind words! We’re glad to hear that our team member could assist you professionally and provide all the information you needed. Your feedback means a lot to us.
Met vriendelijke groet,
Davyroos
Team Innova Energie
This is scam company don’t make…
This is scam company don’t make contract with them
3 August 2025
Unprompted review
Reply from Innova Energie
Beste Saeif,
Hartelijk dank voor uw bericht. Het spijt ons te horen dat u een negatieve ervaring heeft gehad. Bij Innova Energie streven we ernaar om al onze klanten duidelijk en eerlijk te informeren over onze contracten en dienstverlening.
Als u specifieke vragen of onduidelijkheden heeft over uw contract of facturen, kunt u het beste contact opnemen met onze klantenservice, zij helpen u graag verder om alles op te helderen.
Met vriendelijke groet,
Davyroos
Team Innova Energie
Support was great
Support was great! Super helpful, calm and kind. Answered all my questions
28 November 2025
Unprompted review
Reply from Innova Energie
Beste Daniele Fontainha,
Hartelijk dank voor uw positieve feedback. Fijn om te horen dat onze support u behulpzaam, rustig en vriendelijk heeft geholpen en al uw vragen naar tevredenheid heeft beantwoord.
Met vriendelijke groet,
Davyroos
Team Innova Energie
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