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Innerflo Reviews 405

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 359 reviews, most reviewers were somewhat happy with their experience overall. Many people found the setup and initial use of the app to be straightforward and easy, appreciating the clear instructions and user-friendly interface. Customers also noted the calming effects of the sounds and music, with some reporting improved sleep and relaxation. However, some people were dissatisfied with the subscription and payment processes. Many reviewers reported unexpected charges, difficulty canceling subscriptions, and a lack of clarity regarding recurring payments, leading to frustration and charges that customers did not expect or approve.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers praise the app for being easy to navigate,... See more

Subscription

Customers consistently express dissatisfaction with the subscription process. Many reviewers report being... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the product, highlighting its... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized and unexpected charges.... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers found the app useful, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As advertised my deep sleep rose from my typical 60 minutes or less to 1 hour 20 minutes. I also slept 6 hours which is more than typical. Mind you, this was all while I am still struggling with stayi... See more

Company replied

Rated 4 out of 5 stars

The download and sign up process was super easy. But I did not like that every time I tried to purchase the original 1-month access, it kept offering me upgrades! I purchased the first upgrade, but it... See more

Company replied

Rated 4 out of 5 stars

I paused my night meditation and got a message that my internet was not connected, not true, my internet was working. Now my screen is frozen and I cannot use my program. I am 83 years old and very... See more

Company replied

Rated 4 out of 5 stars

Purchasing was fairly simple. I'll give it a try when I next have insomnia, but my first impression was very unfavourable: the sounds are most disagreeble.

Contact info

3.7

Average

TrustScore 3.5 out of 5

405 reviews

5-star
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3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

My belief in the science outweighed my skeptism about the sales techniques

I like that I wasn't held captive to a long video before the sale. As soon as the sale starts I am cautious and in this case I was happy that everything proceeded quickly until...all the after-sale promotions. I immediately start to doubt the authenticity of the science and the product. I know this is common now - scientists sounding like car salesmen. I wish it could be different.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Not a straighforward problem

I needed help with my log on and it wasn't a straightforward problem. It took a few emails and I was able to solve the problem because of the guidance I received.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous scam

Horrendous! I cancelled my subscription and was charged after I cancelled. Locked out of the app so couldn’t see what was going on - because I had cancelled it. Finally spoke to customer service who told me that cancelling the subscription with them doesn’t actually cancel the subscription!!! They will not refund the amount in full that they took after cancelling. SCAM -STAY AWAY!

12 March 2026
Unprompted review
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Reply from Innerflo

Hello Emma,

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.

To clarify, once a subscription is cancelled correctly, no further charges should occur. All information regarding charges, subscriptions, renewals, and cancellations is clearly presented during checkout in our Terms & Conditions and detailed in our Help Center (https://help.innerflo.me), so users have a clear view of how cancellations and charges work.

Refunds are processed according to our policy, and each request is reviewed on a case-by-case basis.

We would like to take a closer look at your situation one more time to ensure everything is resolved correctly. Please reach out to us directly at support@innerflo.me so our team can assist you personally.

Best regards,
InnerFlo Team

Rated 1 out of 5 stars

I cancelled my subscription and they…

I cancelled my subscription and they are still charging. I cancelled my account so I can’t even log in to make a complaint. I would advise to stay well away.

9 March 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hello,

We’re really sorry to hear about this experience. That’s definitely not how it should work.

Please contact our support team so we can look into your case and resolve it right away, including arranging a refund if you were charged after cancelling. You can reach us at support@innerflo.me.

Once we receive your message, we’ll investigate the issue and make sure it’s sorted out as quickly as possible.

Thank you for bringing this to our attention.

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