Dodgy as. They are falsely advertising maxisafe conical respirators and sending out some chinese knock off brand that aren't even the same model. I ordered 4 boxes of 20 maxisafe conical resp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They advertise next day delivery but don't have any terms or conditions specified that it is only for Melbourne metro, yet advertise they have 4 capital city locations. It took 8 days and shipped to... See more
Company replied
Purchased a Brother MFC-3745 plus additional toner cartridges, which turned out to be the right advice because it is both economical and long-term. Delivery was on the following day, Sam's Plan A (the... See more
Company replied
I purchased disposable masks on Friday morning and paid the $39 same day delivery. Masked arrived late Monday afternoon and I needed them Monday morning as kids started school. I emailed them Frid... See more
Company replied
Company details
- Printing Equipment Supplier
- also in
- Commercial Printer
- Custom Label Printer
- Photocopiers Supplier
- Printer Repair Service
- Printing Equipment and Supplies
Written by the company
InkMasters is your one-stop shop for ink and toner cartridges, office printers and photocopiers, repair and maintenance services, managed print solutions and more. It's all here, all printer makes and models, their supplies and accessories under one roof. Save all your time and money spent on looking for the best deal. We offer great deals and crazy prices each and every day, friendly team, same day delivery & an easy 30-day credit arrangement. It is our satisfied customers that make our business grow, improve and expand. We are here to help you!
Contact info
12 Frankston - Dandenong Road, 3175, Dandenong South, Australia
- 03 95330252
- sam@inkmasters.net.au
- inkmasters.net.au
3.3
Average
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast delivery
Very fast delivery. Part was seriously overpriced and faulty when received.
2 July 2021
Unprompted review
Reply from InkMasters
Hi Gary. Thanks for the compliment. With our Best Price Guarantee, you could've sent us the price of other suppliers and we will match it with a price 5% lower than theirs. That's how competitive our pricing is. Please let us know what happened with the part that was faulty and we will be more than glad to assist you.
WOW the BEST customer service I have…
WOW the BEST customer service I have received. I had issues with printer cartridges and they have been replaced with no charge within 24hrs. The delivery services are exceptional and professional at all times.
THANK YOU ink masters for making my frustrating situation bearable and positive.
1 July 2021
Unprompted review
Reply from InkMasters
Hi Sophia! Thank you for this wonderful review. We always keep customer satisfaction as our top priority. We are glad that the replacement was delivered to you right on time. Feedback like yours will definitely boost our team's confidence in this very challenging times. We look forward to serving you again soon!
First time using these guys
First time using these guys, and won't be the last. Good service and followup, and keen pricing. Delivery was quick and everything working as expected. Very happy
29 June 2021
Unprompted review
Reply from InkMasters
Hi Dave. Thank you very much for choosing InkMasters. We are very happy to welcome you in our growing list of new and satisfied customers. It's our goal to provide our customers the best experience possible and that includes fast delivery and the guarantee of best price in the market. We are thrilled to hear this won't be the last. Looking forward to serving you again soon.
Giving Ink Masters a 10 out of 10…
Giving Ink Masters a 10 out of 10 rating. The service and advice I received was professional and friendly. Jeanne was super helpful in solving my printer problems. Give them a try if you need help with any of your printing needs!!!
28 June 2021
Unprompted review
Reply from InkMasters
Hi Bev. Thank you for this wonderful review of our service. Jeanne is truly one of our team's best assets. We will definitely share this with her and the rest of the team to inspire and motivate them to continue doing what they do best - serving our customers. We appreciate your positive feedback and we look forward to serving you again soon.
quick professional friendly and reliable service
23 June 2021
Unprompted review
Reply from InkMasters
Hi Harriet you're the best!!! I hope the printers print like a breeze:)
Sam
Legends
Legends! Fast & Efficient Service, thank you. Was kept in the loop every step of the way. Highly recommend your services. Thank you.
22 June 2021
Unprompted review
Reply from InkMasters
Hi Tania! Thank you for this amazing review. There's nothing more thrilling than receiving positive reviews from delighted customers like you. It's our commitment to deliver fast, friendly and efficient service always. We hope to serve you again soon!
Super service
Super service and the fuser was delivered super quick! Thank you Team.
20 June 2021
Unprompted review
Reply from InkMasters
Hi Chris! We are glad you got your fuser super quick. Thank you for the positive feedback. Looking forward to serve you again soon!
Great service
Great service - fast delivery and notified at every step...plus a discount voucher - diesnt get much better...Thanks guys
11 June 2021
Unprompted review
Reply from InkMasters
Hi Jean. Thank you for this awesome review. Glad you got your orders fast. Don't forget to use the discount voucher on your next purchase. We look forward to serving you again soon.
EXCELLENT
EXCELLENT. Ink urgently required all other site where out of stock. Called to ensure I would have my items on time and they were incredibly helpful. Received my items sooner then expected at a good price.
Thank you!
10 June 2021
Unprompted review
Reply from InkMasters
Hi Emily. We are very happy to know you got your items right on time and in bst condition. Our friendly and helpful team is just a phone call away anytime you need anything from InkMasters. We look forward to doing business with you again soon.
WOULD NEVER USE THIS COMPANY AGAIN.
Would NEVER use this business again. I ordered ink for my wide format Epson. I called to ensure it was in stock. They checked and said it was 100%. I paid. Checked emailed invoice 2 days later. My order was being sent to the other side of Australia. I called to ask why. They then said item was out of stock "all of a sudden". Im still waiting on refund. I called again to talk about the issue. Staff stated when they are out of stock they say its in stock then source it from somewhere else. But could not find stock this time for the product i ordered. I realised the same thing happened months ago with another person from my business. Took the order and money and said item was in stock. Called a few days later to say item was out of stock. I will never use this company again.
7 June 2021
Unprompted review
Reply from InkMasters
Hi Eamon. Thank you for your feedback. We sincerely apologize for the inconvenience this incident has caused you. The reason for sending your order to another location is to allow our warehouses to supply it where it is available. We have various locations within Australia and that's how our system works. We do acknowledge the communication lapses. Please accept our apology and we hope that you will allow us to make up for this in the future. Should you have other issues or concerns, please send us an email at sam@inkmasters.net.au or call us directly at your most convenient time.
I cannot comment on my experience at…
I cannot comment on my experience at this stage as I have NOT yet received my order.
7 June 2021
Unprompted review
Reply from InkMasters
Hi. Thank you for your feedback. We hope that by now, you already received your order in best condition. For any issue or concern, please feel free to get in touch with our team and we will be more than glad to assist you.
Fast delivery and great price
2 June 2021
Unprompted review
Reply from InkMasters
Thank you for sharing your recent InkMasters experience. We truly appreciate your support. We hope to serve you again soon.
Great service
Great service placed the order on Monday received the goods on Tuesday not to mention the best price around
1 June 2021
Unprompted review
Reply from InkMasters
Hi Adrian. We're glad to you you received the goods fast and in best condition. Thank you very much for choosing InkMasters. We look forward to serving you again soon.
Great company top service
18 May 2021
Unprompted review
Reply from InkMasters
Hi George! Thank you for the 5 star rating and review. We look forward to serving you again soon.
I highly recommend Inkmasters
I highly recommend Inkmasters. Although the printer I wanted was no longer in stock Sam arranged an alternative for me which was better than the original. Service was prompt and courteous and delivery was next day to regional Vic. You couldn't do better that that.
10 May 2021
Unprompted review
Reply from InkMasters
Hi Graeme. Glad to know you're happy with our recommendation. We are very pleased to receive this wonderful review of your recent InkMasters experience. Please feel free to share your experience with your friends, family and colleagues. We will be more than glad to give the same service quality you just experienced. We look forward to serving you again soon!
Reply from InkMasters
Hi Charley! Thank you for choosing InkMasters. We truly appreciate your positive feedback. We hope to serve you again soon.
Very easy to deal with
Very easy to deal with. Excellent Web site to sort out your printer requirements. Extremely quick delivery. Thank you. Well done.
8 May 2021
Unprompted review
Reply from InkMasters
Hi Warren. We're pleased to know that you had an easy and excellent experience using our website. It's great that you got your printer requirements in the best condition and right on time. We surely are looking forward to serving you again soon.
Helpful customer service & good product
Helpful customer service member ensured we ordered the correct replacements and the delivery was tracked and updated to us right up to receipt.
Cartridges appear to be working very well and we've had no printer or printing issues.
Good value so we'll be back!
7 May 2021
Unprompted review
Reply from InkMasters
Hi Mark! Thank you for this wonderful review. Our commitment is to provide value-for-money products and services. We're glad to have you in our growing list of supporters and partners in the business. We look forward to serving you again soon!
Fast and reliable delivery of the drum…
Fast and reliable delivery of the drum cartridge I needed for my ApeosPort V C6685. Genuine product by Fuji Xerox as advertised.
Would certainly use InkMasters for future requirements. Well done.
22 April 2021
Unprompted review
Reply from InkMasters
Hi Boris! We are happy to know how satisfied you are with our fast and reliable shipping. It's always thrilling to get positive reviews from happy customers like you. Feel free to share your InkMasters experience with your friends and family. We look forward to serving you again soon. Stay safe always.
So easy to find the product I wanted
So easy to find the product I wanted. Super quick delivery. The checkout process was a little confusing because I could only choose paypal even though I wanted to use a credit card. I noted the text that said I didn't have to use a paypal account but it would be clearer to have credit card as a separate option.
21 April 2021
Unprompted review
Reply from InkMasters
Hi Alisha. Thank you for this amazing review. We are very pleased that you found exactly what you need. We appreciate your feedback on the website as we are looking at ways to improve the overall customer experience online. We look forward to serving you again soon! Stay safe and well always.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.