Inkapad Reviews 92

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and the excellent customer service provided. Many people highlight the quick response times, noting that issues are addressed promptly and efficiently. The support team is frequently described as amazing, resourceful, and knowledgeable, making interactions smooth and productive. However, some customers expressed confusion regarding subscription sign-ups and unexpected charges. There were also instances where customers reported issues related to the refund process, including partial refunds or delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the support team for being helpful,... See more

Refund

Customers consistently note ambiguous experiences with refund. While some reviewers, like those helped by... See more

Response time

Clients share positive opinions on response time. Many customers appreciate the immediate and honest... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Some customers report not knowing how or where their... See more

Based on these reviews

Rated 4 out of 5 stars

It took a lot of effort for my issue to be resolved to my satisfaction. I do like how quick the response time was when using the chat and emailing customer support. My issue is currently being address... See more

Rated 4 out of 5 stars

Customer Service was great, not sure how I got signed up for Inkpad, however I appreciate them for refunding my money back

Rated 5 out of 5 stars

Axcellent service , and more trust ,honest and good manners reprsentative deal me good , Elsa resolved my refund balance quickly, So i m very satisfied from the service team.thanks

Rated 5 out of 5 stars

Emilia was very helpful in refunding my account but i need to be refunded for all and cancelled from your data base moving forward Thank you



Contact info

4.2

Great

TrustScore 4 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I asked numerous times for cancelation…

I asked numerous times for cancelation and it said it was then the next payment was still taken out & said i still had a subscription and credits were added. I again asked for cancelation again same thing happened. I have also asked for ALLig my information yo be REMOVED COMPLETELY from the system so this will not keep happening and money is continuously taken out of my account! So for me to get compensated I am required to give a review which I did but it was not to satisfactory standards unless I gave a 4-5 star review. I was asked to edit my stars from a 2 to a 4. Here is my review with the edit.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Somehow my credit card was charged by…

Somehow my credit card was charged by this company and 4 others so I emailed them and requested my money back due to fraudulent activity. They were very quick to respond and quick to come to a resolution with my issues and am awaitíng the return of my money. Support is amazing. Thanks again inkpad.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The response to this situation is quite…Admirable

The response to this situation is quite commendable and although I am quite upset that I was ushered into a membership that I had no intention of starting nor knew about. When trying to order a Matebook I was witnessing charges that I did not initiate but could not stop. I believe that this was caused by someone who is mimicking a legitimate company and stealing money from the orders of these Matebooks. I have initiated an FBI investigation into this.

3 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look