Have been using INH ponytails for YEARS and I do not intend on stopping any time soon. I bought my first one when there were so few offered and I of course HAD to buy the Britt since that's my name af... See more
Company replied
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Review summary
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I'm a long time INH customer. Their products and customer service were great from the start, but now they've really mastered every aspect of the experience. Shipping times are super speedy now too!
Company replied
Quality hair. I have several of their burgundy pieces and it’s an exact match. Their customer service is amazing. I had an order get lost by the carrier and I contacted customer support. They looked i... See more
Company replied
I bought an icy white-blonde wig with dark roots a few years ago and it's the best wig I've ever had. I had bought a human hair wig from Arabella Hair to wear for my sister's wedding because it could... See more
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Company details
Written by the company
We're a premium wig, ponytail, and extension brand based out of LA. At INSERT NAME HERE you are free to be…well, whoever you want to be. We believe that you should be able to easily transform your look.
Contact info
Los Angeles, United States
- support@inhhair.com
- inhhair.com
4.1
Great
597 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I’ve been really happy with the quality
I’ve been really happy with the quality of the hair from INH Professional — the extensions feel soft, full, and blend beautifully. Definitely salon-quality and easy to work with as a stylist.
I did have a small issue with my order not arriving complete, which was a little frustrating at first. However, their customer service (facie) stepped in quickly and made it right without any hassle. They’ve already shipped out the missing set, which I really appreciate.
Overall, great hair quality and solid customer service. Mistakes happen, but they handled it well, and I’d still order from them again
15 April 2026
Unprompted review
Such a great company they were so…
Such a great company they were so helpful, they gave me a replacement after my package got robbed so thankful for that definitely will be buying more ❤️
15 April 2026
Unprompted review
LOVE LOVE!
LOVE LOVE!! Had a problem with my first hairpiece. They gladly sent me a new one and it’s perfect!! Can’t say enough about the Customer Service!! No waiting! I get a quick response every time!!!
Thanks
Dola
8 April 2026
Unprompted review
The hair I got was two shyla ponytails
The hair I got was two shyla ponytails. I am very disappointed as I wanted these ponytails for so long and yet they do not cover my whole hair. My hair is thick curly, even when braided or blow dried, braided and gel, the pony tails does not cover the whole bun, the Velcro part doesn’t stay on. The hair itself is nice but the strap is so short, and I can’t even return or exchange so disappointed
10 February 2026
Unprompted review
Reply from INH Hair
Thank you for your feedback. We’re sorry to hear about your experience. Please email us with your order details so we can look into this and assist you further.
Quality products and excellent customer…
Quality products and excellent customer service! I always get compliments on my hair- it matches perfectly. Also, I needed to exchange ann item and they were very accommodating. I wrote down the wrong item I wanted on the in exchange and they made sure to track my package and give notes to receiving to ensure I got the item I wanted! Not many companies give that level of care. Very impressed!
3 March 2026
Unprompted review
Reply from INH Hair
Thank you so much for your kind words! We’re thrilled to hear your hair is blending perfectly and that you had a smooth exchange experience. Going the extra mile for our customers is what we’re all about 💕
Literally a life & time saver!
Have been using INH ponytails for YEARS and I do not intend on stopping any time soon. I bought my first one when there were so few offered and I of course HAD to buy the Britt since that's my name after all. I am obsessed with every product I have received from INH. The new claw-clip ponies are also a life/time saver when I'm running late for work and it truly saves me such panic since I no longer have to worry about my thinning hair looking sad and pathetic. I could just pop a ponytail on and know it looks good! Highly recommend INH, forever! I have never had a bad customer service experience with them, only ever positive experiences with INH in every way. thank you thank you thank you!
3 March 2026
Unprompted review
Reply from INH Hair
Thank you so much for your amazing loyalty over the years! We’re beyond happy to hear our ponies (and claw-clip styles!) make your routine easier and help you feel confident anytime you need a quick fix 💕 Your support truly means everything to us—thank you!
Reply from INH Hair
Thank you for your feedback! We’re so happy you love how soft and luxurious the hair feels! 💖
Customer service absolutely amazing
Customer service absolutely amazing. I had a couple questions about my order. Response was immediate and resolved it very quickly and easily. 😊
26 January 2026
Unprompted review
Reply from INH Hair
Thank you for your kind words! We’re glad we could help and make your experience smooth. 😊
Missing order replaced
Ordered during the Christmas sale and never received my order, customer service was quick to help me replace my order and very helpful during my panic of not receiving it originally. The hair is beautiful and exactly as I needed it. Thank you
20 January 2026
Unprompted review
Reply from INH Hair
Thank you for sharing your experience! We’re so glad we could help and that you’re happy with your hair. We appreciate your patience and support! 💖
Follow up review
I never received my hair extensions. Ordered in early December . Reached out to them a week ago. Was told no refund but credit or replacement. Asked for a replacement. Was told it would ship from their office. No follow up or notification given.
Update: received the extensions one week after this review was posted. (Mid January) A case of good things come to those who wait.
The hair extensions are a perfect match to my hair color. Very natural looking and makes hair look fuller with a blowout, layered look. Feels a little heavy if worn too long, but that’s just me being used to having thin,fine hair. 1/5 stars for the time it took receive. 4/5 stars for the hair extensions!
1 December 2025
Unprompted review
Reply from INH Hair
We’re very sorry for the delay and understand your frustration. Our team has already reached out to you about this. We truly value your past support and hope this resolves the issue.
Quality hair
Quality hair. I have several of their burgundy pieces and it’s an exact match. Their customer service is amazing. I had an order get lost by the carrier and I contacted customer support. They looked into it immediately and sent out a new order. I received it within two days of contacting them! Very pleased
15 December 2025
Unprompted review
Reply from INH Hair
Thank you so much for your kind words! We’re so happy you love the hair and that we could quickly make things right for you. Your support truly means a lot to us 💕
I have been a Customer for many years…
I have been a Customer for many years and I am always satisfied with the ponytails. The customer service is great! They are very sweet and answer quickly! When I purchased the wrong hair color, i asked if they can still change it, they replied within minutes and changed it.
21 November 2025
Unprompted review
Reply from INH Hair
Thank you so much for your kind words and for being a loyal customer! We’re thrilled you’re happy with your ponytails and our customer service. 💖
Team helped me resolve my issue
Team helped me resolve my issue straight away! Were lovely and very helpful
7 November 2025
Unprompted review
Reply from INH Hair
Thanks for your kind words! We’re glad we could help and make your experience a positive one.
Reply from INH Hair
Hi, we're sorry to hear this. Please check your email so we can assist you further.
Always stunning with your different…
Always stunning with your different styles.The quality one of the best 👌
4 October 2025
Reply from INH Hair
You're the sweetest! So happy you like them 😊
I'm a long time INH customer
I'm a long time INH customer. Their products and customer service were great from the start, but now they've really mastered every aspect of the experience. Shipping times are super speedy now too!
2 October 2025
Reply from INH Hair
Wow, this made our day! Thank you for your continued love and support 💕
Reply from INH Hair
Yay! So glad you loved it 💕
As a person dealing with hair loss INH…
As a person dealing with hair loss INH has made me feel beautiful again. Every one of their ponytails are gorgeous and they have so many colors to choose from!
2 October 2025
Reply from INH Hair
This touched our hearts 💖 You deserve to feel beautiful every day!
Exceptional customer service
Exceptional customer service! Any questions I’ve had are answered promptly. Delivery is quick and the products are high quality. I love my INH hair!
1 October 2025
Reply from INH Hair
Thank you so much! We’re thrilled you’re loving your INH Hair 💕 Your kind words mean the world to us!
Reply from INH Hair
We’re sorry for the delay with your shipment. We’ve emailed you at the address linked to your order. Please check your inbox (and spam or promotions folders) and reply there so we can assist further.
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