My experience with Infrared Heating was excellent. The staff were firendly, polite and helpful; the work was completed on time, including a couple of extra requests; the investment was very good value... See more
Company replied
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I had a great experience with the company, especially with Bert who was very helpful with the design and support. The heating film is excellent, it was straightforward to install and the heat is very... See more
Company replied
Prompt service annd sound andvice. The product is working well too. Installed in March and just turned it back on for the autumn. Uses less energy than anticipated.
Company replied
We used infrared heating UK ltd to install 3 heating panels in 2023 - 2 in the kitchen and a mirror one in the living room. Everything , the options and how it works was explained clearly beforehand a... See more
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Company details
Written by the company
Infrared Heating UK is a British-based supplier of UK and EU manufactured innovative electric heating systems and accessories that bring energy-efficient warmth to our customers’ homes. We provide a range of electric and infrared heating products that are suitable for domestic, commercial and industrial applications. By providing radiant heat technologies to our clients, we are creating a positive effect on people’s quality of life as well as our environment. We aim to introduce and drive the global acceptance and use of energy-efficient heating solutions that are smarter and easier to use whilst offering both lower energy consumption and a luxurious comfort.
Contact info
Office Suite 1, Independent House, Imberhorne Lane, RH19 1TU, East Grinstead, United Kingdom
- 01342645021
- info@infraredheatinguk.co.uk
- infraredheatinguk.co.uk
4.8
Excellent
37 reviews
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Excellent value for money
My experience with Infrared Heating was excellent. The staff were firendly, polite and helpful; the work was completed on time, including a couple of extra requests; the investment was very good value; and, best of all, everything works! There are much more expensive providers out there, but I would definitely recommend Infrared Heating UK
12 October 2026
Reply from Infrared Heating UK
Thank you so much for the lovely review, Paul. We're really pleased everything was done on time and that it's all working well for you. Thank you for recommending us.
Kind regards,
the Infrared Heating UK team
Excellent heating product
I had a great experience with the company, especially with Bert who was very helpful with the design and support. The heating film is excellent, it was straightforward to install and the heat is very comfortable. Would highly recommend
14 October 2026
Reply from Infrared Heating UK
Thank you very much for the kind review, Simon. I'm really glad the heating film was easy to install and that you're enjoying the warmth. It was a pleasure helping with the design.
Kind regards,
Bert
Prompt service annd sound andvice
Prompt service annd sound andvice. The product is working well too. Installed in March and just turned it back on for the autumn. Uses less energy than anticipated.
13 October 2026
Reply from Infrared Heating UK
Thank you for the lovely review, Tchern. We're really glad the heating is working well and using less energy than you expected, especially now it's back on for the colder months. Enjoy the warmth this winter!
Kind regards,
the Infrared Heating UK team
Reply from Infrared Heating UK
Thank you for the feedback Robin
Reply from Infrared Heating UK
Thank you for the great review. We're glad you're pleased with the value and that the delivery came through quickly. Enjoy your new heating!
Kind regards,
the Infrared Heating UK team
Service and assistance from them was…
Service and assistance from them was brilliant.
Shame about DHL, they didn’t deliver as promised and to make matters worse they lied by stating no one was at home and posted a photo of a house 4 miles away.
7 July 2026
Reply from Infrared Heating UK
Thank you for your kind feedback. We’re very pleased to hear that you were happy with our service and assistance.
We’re sorry about the problems you experienced with DHL. Unfortunately, the delivery is outside our direct control once the parcel has been collected.
Reply from Infrared Heating UK
Thank you for taking the time to leave a review. We're really pleased you had a good experience with us.
Kind regards,
the Infrared Heating UK team
Great supply of Information and advice…
Great supply of Information and advice prior to purchase.
Easy ordering
Quick delivery
Good back up service for further information.
11 May 2026
Reply from Infrared Heating UK
Thank you very much for your kind review, Alexander.
We really appreciate you taking the time to share your experience with us. We are very pleased to hear that you found the information and advice helpful prior to purchase, and that the ordering process, delivery, and after-sales support met your expectations.
We always aim to provide as much guidance and support as possible to make sure customers get the right system for their project, so your feedback means a lot to us.
Thank you again for choosing Infrared Heating UK, and please do not hesitate to get in touch if we can help with anything in the future.
Best regards,
Infrared Heating UK LTD
Great experience
Great experience, brilliant communication, on time delivery.
Infrared underfloor matting work a brilliantly.
Thanks
22 December 2025
Reply from Infrared Heating UK
Thank you very much for taking the time to leave such a kind review.
We’re really pleased to hear you had a great experience and that the communication, delivery, and underfloor heating matting all met your expectations. It’s great to know the system is working brilliantly for you.
Thanks again for choosing us, if you ever need any help in the future, we’re always happy to assist.
Infrared Heating UK Ltd
Reply from Infrared Heating UK
Hi Marina,
Thank you so much for your lovely review. It means a great deal to hear that you found our team competent, caring and professional. We truly appreciate you taking the time to share your experience.
If you ever need anything else or have any questions, we’re always here to help.
Kind regards
Infrared Heating UK Ltd
Products descriptions have easy and clear instructions
Products have very useful descriptions with instructions what exactly is required for underfloor heating installation for different types of flooring. Also customer services were very prompt responding to my technical queries and used simple language to answer them so that someone like me, with little knowledge of underfloor heating, can easily understand.
5 December 2025
Reply from Infrared Heating UK
Hi Ilva,
Thank you so much for your lovely review. We’re really glad to hear that you found our product descriptions and installation guidance clear and helpful, and that our team were able to answer your technical questions in a way that felt easy to understand.
If you ever need any further help as you move forward with your project, please feel free to get in touch, we’re always happy to support.
Best regards,
Infrared Heating UK Ltd
Hotter than expected !
Although the packaging had been damaged in transit , it was alright when opened as there was another sheet of thick cardboard that protected it inside the outer box.
I am very pleased with it and quite surprised by the amount of heat it emits.
5 December 2025
Reply from Infrared Heating UK
Thank you so much for your review, Carol, and for letting us know.
I’m really glad to hear you’re pleased with the heater and that it’s giving off more heat than you expected. I’m sorry the outer packaging was damaged in transit, but it’s great to know the inner protection did its job and the product arrived safely.
If you have any questions about getting the best from it or need any help in future, please feel free to get in touch.
Best regards,
Infrared Heating UK Ltd
Reply from Infrared Heating UK
Thank you very much for your review, Mohammed.
We really appreciate your kind words and are glad to hear you were happy with the service and advice you received. If you ever need any further help, support, or have questions in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Thank you!
The team at infared were helpful and responsive from arranging a quote through to coordinating the install and we now have very happy (warmer) staff. Thank you!
5 December 2025
Reply from Infrared Heating UK
Thank you so much for your lovely review, Melanie.
We’re really pleased to hear that you found the team helpful and responsive throughout the process, and even happier to know your staff are now warmer and more comfortable. If you need any further assistance, tweaks, or have questions about the system in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Very friendly and helpful
Very friendly and helpful. It took us ages to decide on the right heating systems for our home. Martina and Bert gave us great technical support and Martina is an excellent salesperson and a pleasure to work with
5 December 2025
Reply from Infrared Heating UK
Thank you so much for your lovely review, Dawn.
It was a pleasure working with you and helping you find the right heating system for your home. We know it can take time to decide, so we’re really glad you felt supported throughout the process. Bert and I are both delighted with your feedback.
If you ever have any questions or need anything in future, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
Good communication throughout
Good communication throughout. No delays and timely. Panels work well and neatly installed. Slight confusion with wireless/ WiFi and now wish had WiFi control from start, but wireless works too. Overall experience is good and would recommend
3 December 2025
Reply from Infrared Heating UK
Thank you very much for your review, Richard.
I’m really pleased to hear everything went smoothly with communication, timing and installation, and that you’re happy with how the panels are working and how they look. Thank you also for mentioning the wireless/WiFi point – your feedback is really helpful and we’ll make sure to explain the control options even more clearly for future customers.
If you ever decide you’d like to explore upgrading to WiFi control, or have any questions at all, please feel free to get in touch. We really appreciate your recommendation.
Best regards,
Infrared Heating UK Ltd
Excellent job we now want infrared panels in all the rooms
We used infrared heating UK ltd to install 3 heating panels in 2023 - 2 in the kitchen and a mirror one in the living room. Everything , the options and how it works was explained clearly beforehand and the installation was done swiftly, and expertly. It was an excellent service and we now want the panels in all the rooms. Can 100% recommend. PS I didn't have time to write a review then (sept 2023) but can at least verify the panels went up well, worked excellently we loved them as did all visitors to our home!
23 September 2025
Unprompted review
Reply from Infrared Heating UK
Thank you so much for your lovely review, Annie.
It was a pleasure installing the panels for you back in 2023, and it’s fantastic to hear they’ve been working so well for you (and that your visitors love them too!). We really appreciate you taking the time to come back and share your experience, even a bit later on – it’s especially valuable to hear how the system has performed over time.
We’d be very happy to help if you decide to add panels to the rest of the rooms, or if you ever have any questions about your existing system. Thank you again for the recommendation and your kind words.
Best regards,
Infrared Heating UK Ltd
Very pleased
Ordering process was easy, product is superb and highly recommended, delivery wasn’t cheap but was quick.
10 September 2025
Reply from Infrared Heating UK
Thanks so much for the review, Mark – we really appreciate it!
Great service
Great service. Well priced and efficiently fitted.
Bert is very trustworthy
24 March 2025
Reply from Infrared Heating UK
Thank you very much for your review, Phil.
I’m really glad to hear you were happy with the service, pricing and fitting, and I know Bert will be especially pleased with your kind words about him. If you ever need anything in future or have any questions about the system, please don’t hesitate to get in touch.
Best regards,
Infrared Heating UK Ltd
The thermostat was easy to purchase on…
The thermostat was easy to purchase on the website. It was delivered fast, and invoice emailed promptly. I'm also very happy with the product itself. Works perfect with my infrared heating panel.
14 October 2024
Reply from Infrared Heating UK
Thank you for the review Marta!
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