INF | infplans.com Reviews 921

I was searching for plans for my parents and had a chat with KHAI from sales department, who patiently answered all my questions and helped me narrow down what I was looking for in terms of options, and how each plan works with coverages, and scenarios.
Thank you KHAI for helping me with all the details I was looking for.

Kaezer patiently walked me through the questions I had while purchasing the insurance and was knowledgeable, thoroughly courteous, professional and pleasant during the call.

incredibly helpful in assisting me with a difficult question. I am happy that it was a real interaction and not a long and bot-operated chat. Chlarisse immediately understood my need and provided assistance.

CRISTYL helped me patiently in choosing my plan. Thank you CRISTYL!

I interacted with FATIMA and she was able to assist me very well. Thanks.

I interacted with Khai and the information given was to the point , as required and very clear, i am yet to purchase a health plan but this interaction has certainly swayed my opinion to the very positive, Keep up the good work

Fatima was exceptional. She patiently answered all my queries, and helped with all the questions/doubts I had.

CHLARISSE from INF sales department is very knowledgeable and has done a fantastic job of answering all the questions we had. We got lot of clarity after speaking to her and are going to buy right insurance for our needs from INF.

Khai helped me understand the detailed plan options that I should consider and generated the quotes quickly.

Kaezer was amazing. My experience was very comfortable and reassuring. Thank you

KAEZER from INF sales department was really helpful and knowledgeable. He answered all my questions regarding different policies. It was pleasure talking to you. Thanks again.

I only chatted with CHLARISSE and she answered all my questions for about an hour. I am happy with the customer service compared to other insurance providers. However, The comprehensive plans are very expensive and the fixed ones have lot of conditions that are not covered, for example, UTI or other bacterial infections etc are not covered and comes are pre-ex etc. So when you purchase, you need to read the fine print.

My parent visited me in the USA for the first in Xmas, we had INF Elite 80% plan with united health care network, and my dad has high blood pressure, we like the Robin Assist helped us to make the appointment which made the trip much easier, we used the urgent care, and he got the prescription to stabilize his blood pressure. I am glad we bought the INF plans insurance for them, so we don't need to worry about how to visit doctor.

Fatima helped me with questions. Thanks a lot! The website is confusing and lack of info. It forced users to ask "real person".

I got an insurance for 5 months for my parents and they had to leave for health reasons after 3 months. I asked for a refund for the last two months and the company refused to refund the part that was not used. Do not buy long term insurance if the travel plans may change as they are getting free money for no service.

They had an urgent care visit in early February and I had to pay about $280 out of pocket and the provider refused to honor their insurance right away due to it being a travel insurance, even though they claim to be with United Healthcare and said I would be reimbursed after submission. I had United Healthcare before through my employer and never ran into such an issue. I received an email after one and a half month through a third party contractor they seem to have that they are processing that claim only for one of my parents and the other one is still not started.

On the bright side, their agents did take the time to answer my questions before I was making a purchase. The issues seem to happen after the purchase.

Thanks Khai for helping me understand the difference between inf elite 80 and 90. Khai was very patient and helped me apply corporate discount.

Thanks Fatima for answering all my questions.. its a very confusing site..

Thanks KHAI for explaining me and helping through the buying process. The buying process was smooth as well without any glitches.

Chlarisse explained the policies offered and a quick link with quotes and brochure.

Talked to Grizzy at customer support for enrollment of my parents in the INF insurance plan, she explained everything really well and was very patient.