INF | infplans.com Reviews 921

Support executive Ellie was amazing through the signup process and helped me get 3 policies with clearly guided instructions. Way to go Ellie :)

Vanessa, their customer service rep was great and nice to answer all my questions.

Ellie from INF support desk was super helpful, polite and extremely accommodating on the phone. She helped me understand the various plan options and answered all my questions in detail for over an hour. I appreciate the brilliant customer service provided by her and ended up purchasing the Safe vista plan right away.

Great experience with Erwin Zanders to explain the policy

I recently worked with Ellie to find the right travel insurance for my parents visiting the USA from India, and I couldn't be more satisfied with the experience.

My parents have pre-existing conditions — Ellie took the time to patiently walk me through all the options, explained the difference between acute onset and full pre-existing condition coverage in simple terms, and helped me find a plan that genuinely covered their conditions.
She never rushed me, answered every question thoroughly, and made sure I fully understood what I was buying before I committed.

Thanks to Ellie, I have complete peace of mind knowing my parents are protected during their visit. Highly recommend reaching out to her if you're navigating visitor insurance for elderly parents with pre-existing conditions — she is absolutely outstanding!

Kaezer helped answer my questions related to renewal. They were patient to be online and guided me step by step as I followed the process on my cell phone while they guided me through out.

Mark was incredibly helpful in guiding me through my insurance coverage options. She took the time to clearly explain the details, patiently answered all my questions, and made sure I understood the pros and cons of each choice before making a decision. I truly appreciate her thoughtful approach and would highly recommend her to anyone needing assistance with insurance decisions.

Kaiser was very knowledgable and helpful.

I had a really good experience with Kaezer. She helped me pick the right insurance plan for my mother. There was no pushy sales or trying to oversell the services. She was honest in telling me how the plan works and what is covered and what is not. Thank you Kaezer for all your assistance.

Mark helped me to understand the plans and select the best plan for the visitor.

Thank you MARK and INF

Claire is very courteous, professional, and extremely helpful. I get what I need in a short period of time.

Kaezer was very helpful and efficient. Quite rare to have an online chat that actually answers your questions rather than pre-programmed ones these days. Thank you!

I interacted with Erwin today. He was super helpful and very patient with my questions. Great customer service.

Customer support around plan inquiry and clarification was great. Ellie from Support desk was great at providing clarification for any inquiries.

Kaezer was very helpful and patient in clearly explaining all the coverage details. I always get coverage that works for my folks.

FATIMA and MARK assisted me today, both were really patient with all of my questions and through the entire process and they are nice and answered all of my questions ensuring the smooth process through out the call

Great support in helping select the correct plan for my parents. Kaezer was especially patient and helpful. I hope this sort of support exists if I ever need to file a claim.

I'd be happier if they'd simply stop calling and asking for everyone in our organization. We aren't interested!

Very disappointing experience with INF Plans. The sales team was very responsive when purchasing the policy, but once it came time to actually use the insurance, the support was extremely poor. Communication was slow and confusing, and getting clear answers about the claim process was almost impossible.

The whole process felt frustrating and stressful, especially when dealing with something as important as health insurance. I expected much better service and transparency. Based on my experience, I would not recommend this company. Please do thorough research before buying a policy from them.