Infinity Heat Pumps Limited Reviews 68

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional, knowledgeable, and efficient staff. Many highlight the seamless installation process, often completed within a day or two, with teams working tirelessly and leaving properties clean and tidy. People are particularly impressed with the quality of the work and the effective solutions provided, leading to improved heating and water pressure. However, some customers also noted issues with the product's performance, specifically regarding heat output not meeting expectations, and a lack of detailed explanation about the system controls at the end of the job. A few other people also felt that the aftercare and technical execution were disappointing.

What people talk about most

Service

Consumers generally express high satisfaction with the service. Many reviewers highlight the professionalism,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Product

Clients share ambiguous opinions on the product. Some customers are very happy with the performance of their... See more

Quality

People report positive experiences with quality. Customers praise the high standard of installation, noting... See more

User experience

Reviewers highlight positive aspects of user experience. Customers report a seamless and stress-free process... See more

Based on these reviews

Rated 5 out of 5 stars

Very prompt and helpful service from Scott and the team. Less than a few weeks from initial survey to install and very happy with the standard of work completed. The team is very happy to source the m... See more

Rated 5 out of 5 stars

Step by step process, all the guy's I dealt with were polite, not pushy, clarity on the deal & how the system will perform was spot on. On the day of installation we were inundated with a great se... See more

Rated 5 out of 5 stars

Ollie and Scott arranged everything from Start to finish, including sorting out the grant and also telling me I could get cash back from my bank. So the price was very reasonable in the end fir what I... See more

Rated 5 out of 5 stars

Such an easy process, From initial contact, getting a survey completed and agreeing install specs was so stress free. Install team arrived on the day and time as agreed, took a quick look arou... See more

Rated 1 out of 5 stars

Cowboy outfit! Ripped the carpet up and made a bodge job of re-laying. The customer service since being installed has been totally non-existent, ignoring emails, and phone calls for something as simpl... See more

Rated 5 out of 5 stars

The team who fitted our heating pump were experts. If there were any difficulties they overcame them, having experience and a professional attitude. They were clean and respectful to our home and ever... See more

Rated 5 out of 5 stars

We made enquiries about having an air source heat pump fitted half way through an extension... Richard came round and listened to what we said and gave us expert advice and a matter of days later the... See more

Rated 5 out of 5 stars

Scott and Ollie are great we had moved into a house with no heating at all, that in January was no joke, we liked the way they explained how things worked and what we wanted/ needed e.g. full pipe... See more

Rated 5 out of 5 stars

We recently used infinity to install a heat pump to replace a gas boiler / radiator heating system. The installation team were highly professional and worked closely together to finish the job in ju... See more

Rated 5 out of 5 stars

Fantastic and amazing. Have to be honest I was sceptical and nervous about getting a heat pump. So many companies send round an annoying salesman and it puts me off . Scott from Infinity ca... See more

Rated 5 out of 5 stars

Scott and his team carried out an exceptional job on the heat pump installation. Installed heat pump, water tank and radiators all within a day while disposing of all my old equipment and tidying up,... See more

Rated 5 out of 5 stars

Thorough analysis of our requirements by Scott before the installation meant that the team (James, Darren and Jake and Phil) knew exactly what they were doing and grafted hard over 2 days to install t... See more

Rated 5 out of 5 stars

Scott and his team were absolutely fantastic from start to finish! Luke the person in charge of the job I can't thank him enough nothing was ever too much trouble! the job was huge and we were so nerv... See more

Rated 5 out of 5 stars

​"Huge shoutout to the team for a seamless installation yesterday! They were professional, fast, and left my home spotless. The whole experience was 10/10 from start to finish. It’s so good to finally... See more

Rated 5 out of 5 stars

Quick to respond to initial inquiry Oliver came and explained and there was no pressure to sales,he explained in simple terms and from a fitters point of view not a salesperson which I liked . Exp... See more

Rated 5 out of 5 stars

Everything about this installation was fantastic. 3 pre installation surveys and when the team arrived, they worked tirelessly to complete the job in 2 days without a problem. I am very impressed with... See more

Rated 5 out of 5 stars

Oliver came to see us and was very knowledgeable about heat pumps - and importantly which ones to avoid! He conducted a quick survey and recommended that the EBAC heat pump would be a good option f... See more

Rated 5 out of 5 stars

Working with Scott and his engineers has been a positive experience. After speaking with other Heat Pump companies, the team at Infinity demonstrated their knowledge, not just in the products... See more

Rated 5 out of 5 stars

From the initial contact to the installation the approach has been professional but relaxed. Installation in a day with electrics on day 2 was remarkable for a 190m2 house. The home was left in a t... See more

Rated 5 out of 5 stars

Recently had infinity install a complete new heat pump system and a re-pipe as I had an old unreliable one pipe system and boiler. Initially they were really quick to respond to my enquiry.... See more

Rated 5 out of 5 stars

From the initial enquiry to the survey and the quote through to the actual installation the whole team conducted themselves in a most professional manner and I will have no hesitation in recommending... See more

Rated 5 out of 5 stars

My boiler broke and I wanted to be off gas as I have solar and a large battery bank so it made sense. Oliver came round and was amazing, it’s so refreshing after 3/4 sales people came round. They coul... See more

Rated 5 out of 5 stars

Infinity has completed 3 installations in 3 properties for me. Their service is always awesome. Scott , JOK and Thom has been amazing guys-very quick and supportive. I will sincerely recommend them.

Rated 5 out of 5 stars

A brilliant service. Fitted ten radiators, quickly and efficiently, everyone very pleasant. Any questions were answered. Would highly recommend.

Rated 5 out of 5 stars

Excellent Service fitted in one day. Kept informed of work. Need to get used to this style of heating.

Rated 5 out of 5 stars

Very good workman system very neat relabel company would recommend to others and all ready have 10 out of 10

Rated 5 out of 5 stars

I recently had an Air Source Heat Pump installed through the Boiler Upgrade Scheme, and my experience with Infinity Heat Pumps Ltd has been excellent overall. From the first consultation, t... See more

Rated 5 out of 5 stars

Great team. Work done well and on time. Excellent communication. Would recommend to anyone.

Rated 5 out of 5 stars

They came to fit in a pump for our rural setting the company is very knowledgeable and competitive with heat pumps Especially oliee explained really well. They design the system perfectly which is th... See more

Rated 5 out of 5 stars

A big thanks to Olly, Scott, Rachel and Rich from Infinity. From start to finish they have been great. Easy to speak to, taking time to answer all my many questions and going above and beyond to help.... See more

Rated 5 out of 5 stars

110% recommend infinity heat pumps to anybody and ill continue to spread the word to everyone, From meeting Oliver at first to run through everything he gives full reasurance and he was very knowledge... See more

Rated 5 out of 5 stars

Unbelievable professional service, full installation within two days. Would highly recommend

Rated 5 out of 5 stars

I was without a boiler all winter and struggling to afford a replacement. When I first heard about the government grant I’ll admit I was skeptical. It sounded almost too good to be true. Scott and h... See more

Rated 5 out of 5 stars

I had a good experience dealing with this organisation, so I will be providing a full evaluation to assist others in their selection, which will be divided into three sections. 1. My experienc... See more


Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Boiler and Heating Service
  4. Plumber

Written by the company

We are the UK’s leading installer of Air Source Heat Pumps. We find you energy efficient solutions to all your heating needs. With over 15 years of experience in the Heating Industry, our commitment to providing the best product and service before, during and after an installation is second to none. We specialise and are accredited installers for Mitsubishi EcoDan Units.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Would thoroughly recommend

Would thoroughly recommend, great job, nothing too much trouble. Consulted all the way. Installers were excellent, very quick, efficient and helpful. Clean, tidy and considerate, could not have asked for better. Thank-you!
I was concerned about Air heat source having heard stories but I have come to understand that as long as all the recommendations from Apex are adhered to we have nothing to worry about and Infinty followed it to the letter. Installing lovely fresh radiators (which was a nice added bonus).
So far so good, water lovely and hot, too soon to comment on heating as it summer.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Everything delivered and more!

Fitted an ASHP, re-did all my piping and replaced all my radiators within 24 hours.
I wanted some of my piping moving and they were more than happy to re-arrange the piping under the floorboards meaning not only did I get everything new I also got it looking much better.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Air Source Heat Pump Review

We had our system installed on the 7th of February 2023 and I was waiting to put this review on here until it was bedded in. Now 4 months of having our heat pump and not one issue we are completely satisfied and happy with our heat pump. We are very pleased with the excellent service from infinity heat pumps from the very first contact and throughout the fitting of our Air Source Heat pump. All the people involved were extremely knowledgeable, friendly and kept us informed every step of the way. I would especially like to mention the gentleman Justin who visited us and went above and beyond to answer all our questions and to ensure we was making the right decision. Im not a lover of salesmen in general however Justin didn’t at all come across that way a matter of fact the complete opposite wanting to help us reduce our bills and give us the information we require to make our decisions. everything was precise and professional and I must say a very knowledgeable and freindly man what a great asset to infinity heat pumps!! We felt we were in very safe hands and are very pleased with the finished system. I would definitely recommend this company. Infinity heat pumps you are an asset to the industry thank you again!l

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic all round service all round…

Fantastic all round service all round from the first visit from the rep to the installation team who were absolutely brilliant ! Everything was left spotless afterwards
Special thanks to dean from the install team who was fantastic with my autistic son

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Amazing lads really help full with…

Amazing lads really help full with information that I needed, the lads who did the fit were really friendly and approachable they did a cracking job thank for your hard work infinity heat pumps

16 June 2023
Unprompted review

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