Speedy service
Product was a good price. Ordered it online at lunchtime and received it the next day! Very happy with the store and service.
22 May 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Infinity Cycles, based in County Durham, North East England. Owned and operated by enthusiastic bike riders , delivering great service and the best brands since 2009. Over 300 bikes on display in our showroom. 0% finance and free click and collect avai...
Contact info
11/10 across the board with the lads…
11/10 across the board with the lads today at Infinity Cycles. Walked in knowing what I roughly wanted and they helped me along the way with my 101 questions. They set the bike up with me in person and then walked me though the Mission Control app.
Further credit to the lads in the workshop for turning the new bike around in a few hours.
I’d happily be taking the back back for service/repairs and to hopefully purchase more in the future.
7 September 2023
Unprompted review
Shocking customer service
Shocking customer service, i contacted them about a repair and 'Jamie' was supposed to ring me back, and he never had the decency to do so, i even messaged them via a form on their webpage and still no response..!
i took my custom elsewhere and will be advising everyone else to do the same
13 April 2023
Unprompted review
False google search results
False google search results. Claims in stock until you click through to website. Infuriating.
9 June 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.