infiniarc.com Reviews 4

I have bought my first gaming PC and friends had recommended me Infiniarc.

PC was stable, airflow configuration are on fleek, bios updated, XMP are enabled.

Great experience overall.

I purchased a $2,000 Gigabyte flagship GPU (4090). It died after 14 months of flawless operation. Infiniarc (the vendor blamed a small defect on a PCIe pin—without diagnostic testing—and refused a warranty repair. I had the pin professionally restored, but the card still doesn’t work, proving the pin was not the cause. Now both vendor and manufacturer are refusing service, hiding behind boilerplate warranty wording, and offering appallingly poor customer service.
Timeline:
1) Card worked perfectly for over a year, never removed or mishandled.
2) It suddenly failed while still installed.
3) Vendor visually identified a shortened PCIe pin, no tests done, and declared “user damage.”
4) I paid a specialist to restore the pin properly.
5) Card still doesn’t work—pin was never the problem.
6) Infiniarc refuses re-evaluation or repair under warranty, citing any physical damage voids warranty.
7) Manufacturer (Gigabyte) now points me back to the vendor, offering no fix or clause-specific denial—leaving me stuck.

Gigabyte’s stance shifts all responsibility despite it being their product and brand reputation.

Giving them a "review" as a good alternative to gear-up .me.
Just putting it out there.
I HAVE (still, at present, currently) horrible experience with Gear-Up.
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Addendum: Now it's March 2025. Back in February I discovered they are supplying Jarir Bookstore. Good for them! :'D
When I talked with them in 2023, they had some hard-to-find PC parts. Impressive.