Inerra Reviews 

469
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting their realistic appearance and durability in various weather conditions. Reviewers find the website easy to use, offering a wide selection of items and good value for money, making the ordering process straightforward. People consistently report fast and efficient delivery, with items arriving promptly and well-packaged, ensuring they are protected during transit. Many consumers appreciate the excellent service, with some noting helpful interactions and regular updates, contributing to a highly satisfactory overall experience.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent quality and value for money of... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and prompt... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as excellent,... See more

Order

People report positive experiences with order, praising the easy-to-use website and straightforward ordering... See more

Price

Customers had positive experiences with price, consistently finding products to be very cheap and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again beautiful artificial grave pots easy to order online & a very good choice, excellent quality & good value for money....delivered on time. Second time using but it will definitely be our sit... See more

Rated 5 out of 5 stars

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots... See more

Rated 5 out of 5 stars

I've ordered from Inerra on several occasions, mostly artificial plants for graves as fresh flowers aren't always feasible. They do a good range to suit all budgets. Items always arrive promptly and w... See more

Rated 5 out of 5 stars

Always excellent service from Inerra. Website is well set out making it so easy to order what you need. Delivery is always swift. It's great to have confidence they have your business at heart, no... See more


Company details

  1. Wholesale Florist
  2. Craft Store
  3. Florist
  4. Packaging Store
  5. Party Store

Written by the company

View our range of quality Florist, Craft, Party and Packaging Supplies. Inerra is a trading name of Gem Supplies International Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(469)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

polystyrenes balls not suitable for purpose

I ordered polystyrenes balls for mosaic but when they arrived they had a raised ridge round the middle which was not shown on the pictures on the website and which meant they were not suitable for the intended purpose. I ring the supplier who insisted they were not faulty and refused to pay the return postage. Not good customer service!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect flowers, so many compliments!

Fantastic artifical flowers. The forget me nots were used for a casket display.
So many compliments.
Great price and service too. I will definitely be ordering more for autumn and Christmas wreaths. Thank you!

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again, really pleased with the flowers which I bought for several grave pots and they are lovely and look good on the graves. Highly recommend and will be buying some more for Christmas

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Memorial Flowers In Grave Pots

Memorial Flowers In Grave Pots.
Easy company to deal with. Goods did not disappoint and was better than shown. The only problem was Royal Mail. Despite receiving the goods by 12.05 lunchtime took 26 hours to deliver the 5 miles to my door!!!Thus making the 48 hour service 72...Perhaps another carrier should be considered.

27 August 2024
Unprompted review
Rated 1 out of 5 stars

Order missing items.. but I'm the liar

I took delivery of my order several weeks ago, which today I discovered was missing two items. I did not realise this at the time, until a colleague asked me this morning for the missing items and I realised they hadn't been in the box. The company essentially is calling me a liar (for two items under the value of £6) and wants photographic evidence of a box that a) was left outside in the rain on delivery so was sopping wet and b) was immediately put in the recycling because it was falling apart. Having explained all this - they still want photo's! To me this is not customer service and I am disappointed by the response.

10 September 2024
Unprompted review

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