Refusal to return deposit
UPDATE: I submitted reviews/complaints to Google, SiteJabber, Trust Pilot, Better Business Bureau and the attorney general’s office on 7/28, one of them got their attention. I received a phone call the next day from a very apologetic and nice person at Indigo. She said they would send me a check by overnight mail and that someone from the actual apartment complex would also be following up by phone. I never heard from the apartment complex but I did receive the check through FedEx the following day.
I was told throughout the touring/choosing an apartment process that my income looked fine, I put a credit card down for the $300 deposit on 5/2, they did not run the charge through until 5/22 and then 3 days later called and told me I made too much money even though my annual income as proved through paystubs, tax form & bank statements was at least 3K below their maximum. No one would tell me what it was that put me over the limit or what criteria are used to determine who qualifies. This happened 5 days before my planned move in date!!!. I had to scramble to find another apartment and spent more money than I budgeted for because of having to change moving dates & provide another set of deposits to my new apartment.
However I was told that the $300 deposit would be refunded since they denied me the apartment and figured I would eventually be able to cover the additional expenses when I received the check. This was over 2 months ago and I still have not received the deposit back. Do not apply with them unless you are 110% sure you will meet the financial qualifications. Good luck getting the deposit back if they unexpectedly and arbitrarily deny you the chance to move in.