Indigo Lune Reviews 988

Excellent service and beautiful jewelry. I forgot to add my second best friend ring to my order or use the promotional code and contacted customer service to see if they could send me the second ring. Most companies would have required me to return the one ring I received, but Jake from customer service got back to me the next day and helped me order my second ring. Thank you , thank you, thank you.

Unfortunately, on one of the two rings I ordered one had a dent on the band. I emailed the company and they sent me a gift card to replace it. What really made this a great experience is Jake!! He responded right away and was very kind and understanding. Companies need more people like Jake!

Ordered a size too small for me and the support was fantastic returns label was sent almost instantly and the new order was dispatched on receipt of the proof of postage. Loved the ring and can’t wait for the one in the correct size for me to arrive. Thank you Chloe for the fantastic support in organising this.

I ordered matching rings for my best friend and I for Christmas. A few months later I had looked down and noticed I was missing as stone. I reached out and Humera helped me so kindly get replacement. Super quick and easy to communicate it with. Much appreciated kindness.

They initially made a mistake, but it’s no longer an issue. I was able to keep the incorrect order, and they responded very quickly and immediately created the correct order for me.

Indigo Lune (Holly) is the best!

I ordered a size too small for both me and my friend’s rings. I emailed regarding to an exchange and Holly was amazing. She was very sweet, attentive, and knew what she was doing! Jewelry 10/10 as well as customer service (:

Abbie was super helpful with my order. I value a brand that takes its customer service seriously.

Love the rings from Indigo Lune and ordered a couple on their 2 for 1 sale - however - I made an error in ordering and only ordered 1 of each. Jake at Indigo Lune made it right and is sending both additional rings to me w/ free shipping! This is service with a "virtual" smile. The rings are lovely and I adore wearing them. One would never know they are not real diamond bands. Thank you!

I recently purchased matching pinky rings for me and my best friend. My size did not fit and I had to return/exchange it for a smaller one. I had questions on when I would receive my new ring, and reached out to Indigo Lune for support. Holly was quick to respond and easily helped, I really appreciated it. I will definitely be making more Indigo Lune purchases!

It was easy and so great! I was appreciative of the quick response and the payback for shipping cost!!! Chile made it easy and when ask for something by to be corrected it was done. The jewelry its self is also soooo beautiful! Thank you!!

The customer service here is so nice and very much helpful! My ring was faulty with my October gem falling out but i emailed them asking if they’re able to help get a replacement or anything. They were very fast about it and really sweet! Jake and Abbie were very much helpful and nice and are sending me a replacement for my ring! Can’t wait to receive it.

I couldn’t be happier with my purchase! The Indigo Lune Team was incredibly helpful, and kept me updated every step of the way.

The wait for the ring isn’t all that bad, considering ordering a personalised birth stone ring, completely understandable. My rings came and I loved the one, and the other one was too small and I personally thought it didn’t suit me, knowing that these are usually non refundable, I went to the live chat, chatted with holly and she was completely understand and helped me all she could and let me change my ring for a bigger size that I needed.
No complaint from me!!

I ordered matching rings for my cousin and I. We had gotten them in the mail and they were too small even though it was our ring size, it was because the band was thicker. I reached out to customer service to see if there was anything they could do to help and Holly helped me get it returned and exchanged for a different size.

I am very happy with the product and unfortunately I was missing a piece however when I email them they just replaced for me it was that easy . Mia helped me a lot with the whole process. Highly recommended

I ordered two rings for myself with mine and my husbands birthstone- and I had our wedding date engraved on one ring. Ordering rings is kind of tricky because of the size. The rings I got didn’t fit the fingers I wanted to wear them on, I contacted customer service and they were amazing. I had the privilege to talk to Abbie and she was just awesome. She communicated directly and very fast, and I am now waiting for my exchange and I’m so excited to receive them to start showing them off 😊 highly recommend indigo lune!!!!!!!!

I ordered two custom rings from the website. Both rings are absolutely gorgeous, but the color combination of the stones on one of them wasn't quite right for me (the difference between the "April" and "June" colors was barely noticeable). I contacted customer service via the website chat, and I have to say their service is fantastic! They truly met my expectations 100% by offering to let me return the ring and send me another one with a different color combination of my choice for a more visible difference! I'm delighted with my interactions with Chloe, who is simply wonderful!

Ordered the Eloise Birthstone ring, process took about 3 weeks from order to recieving.
Quailty/sparkle and sentiment was there. worth the wait and money.
Love it!

I love indigo lune. I’m in New York and my best friend is in Portugal, we both order our rings to feel somehow connected! We love it. So pretty and perfect size

I found this site for both me and my friend to get matching rings. We ordered them, customized and received them within about 4-5 weeks. When we got them we noticed there was a colour issue with the stones, Indigo Lune was super quick to rectify it, and send us new ones. There was also an issue with duty coming into Canada and they covered the cost. It was very much appreciated and great customer service by Abbie!