Indian Dress House 786 Reviews 

Reply from Indian Dress House 786

Jun 24, 2026

Thank you for your feedback, Pranitha.

We would like to clarify that multiple announcements were made across our public platforms advising customers that pre-orders would be arriving towards the end of June due to ongoing international shipping disruptions, limited flights and customs delays affecting imports globally due to the Middle East War.

Your order was delivered during June and approximately two weeks earlier than the estimated end-of-June timeframe communicated to customers.

Throughout the process, updates were provided as information became available. We understand that the delay was disappointing, particularly as your function had passed, however these circumstances were unfortunately beyond our control and affected numerous orders during this period.

We would also like to note that our team remained professional and responsive throughout our communications. Requests such as tracking information for commercial import consignments cannot be accommodated, as these shipments contain multiple customer orders and are managed directly by appointed freight and customs clearing agents.

While we regret that your experience did not meet your expectations, we appreciate your feedback and wish you all the best.

Reply from Indian Dress House 786

May 1, 2026

Good day Neeru,

Thank you for your feedback.

We understand your concerns and would like to clarify that we have been actively responding to your emails, despite managing a high volume of queries during this period due to shipment delays.

Delivery timelines were impacted by external factors such as the current Middle East situation and customs processes, which are unfortunately beyond our control.

We are, however, pleased that your order was successfully delivered. Your stock-on-hand items were prioritised and delivered first as per your request, with the remaining items delivered thereafter as they were not immediately available in South Africa.

We appreciate your patience and have taken your feedback on board as we continue to improve our communication.

Kind regards,
Indian Dress House Team ✨

Reply from Indian Dress House 786

Feb 1, 2026

Hi Lettrisha
Thank you for your feedback 😊

For clarity, here are the facts regarding this order:
The dress was fitted in-store by our team representative and accepted by the client at the time of purchase. During the fitting, the client confirmed the size was suitable and agreed to minor alterations for personal comfort.

The garment was supplied in the correct size selected (SA L/XL = INDIAN XL / XXL), with sufficient allowance for standard alterations. Our representative checked the measurements and confirmed that the dress is indeed a XXL, which can be altered further to fit comfortably if done by a qualified tailor.

The dress was tried on in-store before purchase, fitting correctly at that time. Any claims regarding insufficient allowance or comparison to other stores are inaccurate, as the garment fit properly during the in-store fitting.
If the dress had not fit correctly, such as not going over the bust or armholes, our representative would have declined the sale, since we do not provide garments that cannot be worn comfortably.

As part of this purchase, the client received discounts and complimentary items, and we also offered a once-off goodwill return with a 20% restocking fee. This is beyond standard retail practice and was offered in good faith.

We take all client concerns seriously and always strive to provide quality garments, accurate sizing, and professional service. Any further claims about garment handling, fit, or allowance are factually incorrect. Our policies are consistent and transparent, and we encourage clients to make informed purchases with confidence.

Regards
Indian Dress House Team

Reply from Indian Dress House 786

Jan 27, 2026

Thank you for your feedback.

We would like to clarify that, based on the email correspondence received, the concern raised was a personal preference regarding the type of embroidery and level of work. The product descriptions clearly state embroidery with sequins and do not advertise stonework, mirror work, or handwork.

We understand that certain embroidery styles may not appeal to everyone, which is completely normal. For this reason, an exchange was offered in line with our store policy.

However, allegations that our garments are of “cheap quality,” “imitation,” or that our business is misleading are false. The outfits supplied match the advertised design, description, and price point.

We are always willing to assist our customers, but we cannot engage further where false accusations are made despite solutions being offered in accordance with our policies.

Reply from Indian Dress House 786

Jan 21, 2026

Thank you for your feedback. We’re sorry to hear that the saree did not meet your personal expectations.

The item purchased was a pre-order/imported garment, supplied as described and delivered in good condition. We did accommodate a preference-based exchange previously as a gesture of goodwill.

Unfortunately, repeated returns based on personal preference or size selection are not feasible for our business, as pre-order items are imported specifically on request.

We appreciate your support and wish you all the best going forward.
Indian Dress House Team