Our tenants reported the smell of cat urine. After researching what I needed to do - a UV survey of the carpets to determine severity - I found this company who provide the service. The report was con... See more
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Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad. Communication was perfect and Richard a... See more
Company replied
Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me in... See more
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Our 2 dogs had ripped our stair runner carpet which had only been laid down for just over a year, I was devastated. I looked for someone to repair our carpet and came across Richard, the communicat... See more
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Company details
Written by the company
Our Carpet Repair Service With over 20 years in the carpet repair industry, we understand that accidents happen. Children & pets are common causes of carpet damage but we are regularly called upon to fix carpet burns, carpet stains and ripped carpet too. You shouldn’t need to go to the expense of replacing your carpet when you can trust in us to complete an affordable repair. Using professional equipment and cutting-edge techniques, we ensure seamless carpet repairs every time. We are committed to providing a prompt and efficient carpet repair service in Kent without compromising on quality. Save time and money with our affordable repair solutions and get booked in with us today. Fair Honest Pricing We promise no high pressure sales gimmicks. The price quoted includes all the solutions, machinery, insurance and manpower to ensure the job is done right. The price quoted is the price you will pay. 100% Guarantee If you are in anyway dissatisfied with our work, we will re-clean or repair the area that you are unhappy with. Carpet Repair Bexleyheath Carpet Repair Chatham Carpet Repair Dartford Carpet Repair Gillingham Carpet Repair Gravesend Carpet Repair Maidstone Carpet Repair Medway Carpet Repair Rochester Carpet Repair St Marys Island Carpet Repair Kent Carpet Cleaning Bexleyheath Carpet cleaning Chatham Carpet cleaning Dartford Carpet cleaning Gillingham Carpet cleaning Gravesend Carpet cleaning Maidstone Carpet cleaning Medway Carpet cleaning Rochester Carpet cleaning St Marys Island
Contact info
35 Little Victory Mount St Marys Island, me43tb, Chatham, United Kingdom
- 07796114019
- info@thecarpetrepairguys.co.uk
- impulsecleaning.co.uk
4.9
Excellent
123 reviews
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Excellent prompt service
Called at short notice after accidently damaging a client carpet who's house I was working in. They came out within a few hours and repaired it good as new. Also offered some good advice on avoiding the issue in future. 5*
3 March 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Oliver,
Thank you very much for taking the time to leave such a great review — it’s really appreciated.
Accidents like that can happen to anyone when working in someone’s home, so I’m glad I was able to get out to you quickly and help resolve the problem before it became a bigger issue. It’s always the goal to get the carpet looking as close to its original condition as possible.
I’m also pleased the advice was helpful for avoiding similar problems in the future.
Thanks again for your recommendation — it means a lot.
Richard
The Carpet Repair Guys
Highly recommend
Highly recommend. Excellent communication. Explained the limitations and process of repair thoroughly. Excellent repair to iron burn on carpet.
3 March 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi Jane,
Thank you very much for taking the time to leave such a lovely review — it’s genuinely appreciated.
Iron burns in carpets can look very alarming at first, so I always feel it’s important to explain the repair process clearly and also be honest about the limitations before starting any work. Every carpet behaves slightly differently, so setting the right expectations is a big part of achieving the best possible result.
I’m really pleased you were happy with the repair and the overall service.
Thanks again for your recommendation.
Richard
The Carpet Repair Guys
Got fantastic support and advice…
Got fantastic support and advice regarding carpet repair. Very easy to speak with and an overall good guy. Would recommend to anyone wanting an honest expert. 5 stars
26 February 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for the 5-star review — I really appreciate it.
Sometimes the right advice is just as important as the repair itself. I always aim to give honest, straightforward guidance so you can make the best decision for your carpet, whether that’s a repair or simply understanding your options.
I’m really pleased you found the support helpful and easy to deal with. That means a lot.
Thanks again for the recommendation.
Richard
The Carpet Repair Guy
Very good service
27 February 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words we are so pleased your happy with your carpet repair
I 💯 recommend The Carpet Repair Guys
I 💯 recommend The Carpet Repair Guys. The service is excellent, from first contact, through initial discussion about the issue, to confirming an appointment and completing the job.
Richard is professional, knowledgeable and based on my experience offers genuine advice and practical options to resolve an issue (if it is feasible to do so) clearly explains any risks so the customer expectations are clear and completes the work at a fair price.
We had a very bad, prominent burn on our lounge carpet and the results following the repair are outstanding. Another very satisfied customer!
26 February 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave such a fantastic review. It genuinely means a lot.
I always aim to make the whole process straightforward and transparent — from the first call, to discussing the options available, right through to completing the repair. Carpet damage can be stressful, especially when it’s something as visible as a prominent burn in a lounge carpet, so I’m really pleased we were able to achieve an outstanding result for you.
As you mentioned, I believe in giving honest advice, clearly explaining any risks, and making sure expectations are realistic before any work begins. Every carpet repair is different, and offering practical options — rather than a one-size-fits-all approach — is what helps achieve the best possible outcome.
Thank you again for your trust and recommendation. It was a pleasure to help.
Richard
The Carpet Repair Guys
Carpet Repair
Good results from the repairs to our carpet after our cats had caused damage.
26 February 2026
Unprompted review
Richard did an excellent job with the…
Richard did an excellent job with the carpet, which looks brand new. There was a burn from a hairdryer and bits where my car had treated it as its scratchpad.
Communication was perfect and Richard accommodated my request even though it was quite last minute. I highly recommend!
25 February 2026
Unprompted review
Reply from The Carpet Repair Guys
Hi GT,
Thank you so much for taking the time to leave such a fantastic review — it really does mean a lot.
I’m so pleased you’re happy with the repair. Burns and pet damage can look beyond saving, but with the right technique and a bit of patience, we can often bring carpets back to life and prevent the need for a full replacement.
I’m glad I could accommodate you at short notice and that communication throughout the process felt clear and straightforward.
Thanks again for your recommendation — it’s genuinely appreciated.
Richard
The Carpet Repair Guys
I am delighted with the results today
I am delighted with the results today, Richard was very clear and professional to deal with, he fitted my job in quickly and subsequently I have saved a lot of money not needing to replace carpets. Thank you!!!
12 February 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave this review, I really do appreciate it.
I’m delighted you’re happy with the result. My aim is always to repair where possible and save customers the cost and disruption of replacing carpets, so it’s great to hear that made a real difference for you.
It was a pleasure to deal with you, and if you ever need any help or advice in the future, I’m always happy to help.
Thank you again,
Richard
The Carpet Repair Guys
I honestly thought our cat had totally…
I honestly thought our cat had totally wrecked our carpets, to the point where only new carpet would do, but I happened upon an advert that showed repairs were possible. Richard's company had some good reviews so thought I'd take a chance and I couldn't be happier with the results. I thought the larger bars across the door way would be noticeable but they completely blend in. You'd never know our little blighter had scratched so hard to get in (or out) that he had totally shredded the carpet. They're all clean now too, which was also a top job. Also, when I later lost my receipt Richard went out of his way to replace it for me when I suddenly realised I needed one. Very much appreciate that and would definately recommend his excellent repair and carpet cleaning work.
23 October 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for taking the time to leave such a lovely review — it genuinely means a lot.
I’m really glad I could help save your carpets and avoid the cost and disruption of a full replacement. Cat damage, especially around doorways, can look devastating at first, but with the right repair techniques it’s often very recoverable, so I’m pleased you’re happy with how the doorway bars blended back in.
I’m also pleased the clean made a difference too — it’s always nice when a repair and clean together bring a carpet back to life.
And no problem at all about the replacement receipt — I completely understand how these things happen, so I was more than happy to help.
Thank you again for trusting me with your home and for recommending my work. It’s hugely appreciated.
Richard
The Carpet Repair Guys
Excellent service
Excellent service. Had a small iron burn in carpet. Repair didn’t take long and mark no longer visible. Well worth the money.
30 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your review. I’m really pleased you were happy with the iron burn repair and that the mark is no longer visible. These jobs are always satisfying when they come up well, so it’s great to hear you felt it was well worth it.
Thanks again for choosing The Carpet Repair Guys,
Richard
Excellent service
Excellent service, fast repair and friendly conversation.
16 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words!! i am so pleased your happy with your carpet repair
Fixed carpet tear
Amazing service, couldn’t recommend enough! My nan had a severe tear in her carpet at the top of her stairs. Richard came out the same day and fixed it up brilliantly! Quick and easy communication and an expert job, thank you!
13 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your kind words. I lost my own mum in a fall, so I feel very strongly about getting to jobs quickly when there’s any potential risk for elderly people on stairs or near damaged flooring. I’m really pleased I was able to help with the carpet repair for your nan.
Fixing a hole !!
Richard came to mend a hole in the carpet in the entrance hall to our block of flats.
He was polite, professional and did an amazing job. You would never know there was a hole.
Thank you Richard for a brilliant job
17 December 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you Francine for your kind words!! It was a pleasure to meet you and i am so pleased i could help with your carpet repair in london
Friendly and professional service.
Friendly and professional service. Quick and easy to book. Excellent results. Carpet almost as good as new!
9 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words!! And what a great carpet repair on your staircase!! So pleased we could help!!
Faced with a daunting iron stain on my…
Faced with a daunting iron stain on my carpet and an imminent key return to the agency, I was in a bind. Fortunately, I discovered this company, explained my predicament, and they managed to fit me into their schedule. The result was astonishing—the stain vanished entirely, restoring the carpet to its pristine condition. If I hadn't seen the video evidence myself, I might not have believed it. Even zooming in couldn't reveal a trace of the mark. I'm incredibly grateful to Impulse cleaning!
6 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your fantastic review.
I’m really pleased we were able to help at short notice, especially with the pressure of returning the keys to the agency. Iron burns and heat marks can be some of the most daunting types of damage, so it’s great to hear how happy you were with the result — even under close inspection!
Thank you again for choosing us, and if you ever need anything in the future, I’m always happy to help.
Kind regards,
Richard
The Carpet Repair Guys
Absolutely unbelievable
Absolutely unbelievable! I cannot recommend Richard and his business enough ! Done such a brilliant job and it looks superb! Highly highly recommend !
7 January 2026
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much !! I am so pleased your happy with your carpet repair!!
Carpet thread pulls repair
Richard came to fix some thread pulls in the hall carpet, he explained that a 100% perfect repair may not be achieved but I understood that. I was on a conference call in the kitchen when Richard said he was finished and did I want to take a good look. I simply could not find the repairs or the affected areas! I’m extremely pleased with the repair and Richard is a really nice guy to deal with. Many thanks Chris
17 December 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you very much for taking the time to leave such a lovely review, Chris.
I’m really pleased to hear that you were happy with the thread pull repairs and that the result exceeded expectations. As I always explain, perfection can’t be guaranteed with this type of work, so it’s great to know you couldn’t even find the repaired areas afterwards.
It was a pleasure dealing with you, and thanks again for trusting me with your carpet.
Kind regards,
Richard
The Carpet Repair Guys
Professional, Friendly and Helpful With Strong Focus on Customer Service
The Carpet Repair Guys were very speedy in responding to my enquiry (placed via the website; received a call the very next day).
I found them to be very professional, courteous and friendly, and I was left with a strong impression of their commitment to providing a great service for their customers.
Regrettably I live outside the geographical area they cover but nevertheless they kindly gave me some really helpful general guidance on the best approach to take for my particular project and I very much appreciated this.
I would very much recommend considering The Carpet Repair guys for your repairs. Had I been in their catchment area, I would have been confident about placing my business with them.
16 December 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you for your kind words!! If i can help i will and sometimes its nice just to offer advise in regards to carpet repair
honestly can’t recommend The Carpet…
honestly can’t recommend The Carpet Repair Guys highly enough.
I’m Sandra, based in London, and after an accident at home that left a very visible burn and tear in my carpet, I was convinced the whole room would need re-carpeting. From my first conversation with Richard, I felt completely at ease. He explained everything clearly, set realistic expectations, and turned up exactly when he said he would.
The repair itself was nothing short of incredible. I stood there watching and genuinely couldn’t believe what I was seeing. The damaged area has been restored so well that I now struggle to find where it even was. Friends and family who knew about the damage are absolutely amazed.
What really stood out was Richard’s professionalism, attention to detail, and honesty. No upselling, no false promises – just exceptional skill and pride in his work. It saved me a huge amount of money and stress.
If you’re in London and need carpet repair, don’t hesitate. This is a true specialist service and worth every penny. I wouldn’t use anyone else.
3 December 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank for so much for your kind words!! I am so pleased we could help with your carpet repair
Worked miracles on an iron burn
Worked miracles on an iron burn. Polite, friendly and very professional. Highly recommend
12 December 2025
Unprompted review
Reply from The Carpet Repair Guys
Thank you so much for your kind words i am so pleased we could Repair your carpet!!
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