Imps Gaming Reviews 275

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ian and Phil are always great Always happy to help and accommodating They've ordered boardgames in that they didn't initially stock at request They've earnt my loyalty and then some

Rated 5 out of 5 stars

Professional and friendly owners, who are also very knowledgeable on all hobby and gaming matters. The shop has a very comprehensive range of brands stocked, at very competitive prices. I would not... See more

Rated 5 out of 5 stars

10/10 great store, its out the way from main town but the reward of finding products is worth the trip even if you come from out of town, reasonably priced always find paints and accessories i need fo... See more

Rated 5 out of 5 stars

The staff here are always super helpful, super friendly and ultra professional. They always have time to answer questions and clearly know the products they are selling. The shop is always well stocke... See more

Company details

  1. Game Store
  2. Hobby Store

Written by the company

Lincoln's biggest gaming centre; offering a wide range of miniatures, card games, board games, paints, and other hobby supplies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

275 reviews

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Rated 5 out of 5 stars

Saved Christmas

When I preordered an item with Imps Gaming in November 2023, I was shocked and upset to find that the following day my transaction was flagged as fraudulent and the purchase declined. At this point, the item was out of stock everywhere online and I had no way to get it besides eBay with a large markup.

I emailed Phil from the store to express my disappointment and frustration and he was incredibly understanding with the situation and apologetic over what had happened. He then offered to ask around at local shops who did not have online stores to see if they had leftover stock and thankfully one did, saving my Christmas panic!

With any other company I would expect to be apologised to and then forgotten, but Phil was generous and understanding the entire time and clearly a fellow hobbyist. I would give Imps Gaming 6 stars if I could, I have never received better customer service and heavily recommend to shop here.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very good service from the folks at Imps Gaming. I had an issue with delivery (not Imps fault) and they were very helpful and sorted it out quickly for me. They turned a negative experience (that was beyond their control) into a positive one for me and I am very grateful.

Will definitely buy from again. Lovely folks.

26 November 2023
Rated 5 out of 5 stars

The best service

The best service, knowledge staff and a great selection of hobby materials. 2 well kitted out gaming rooms. An around brilliant place to spend time playing your favourite hobby.

24 November 2023
Rated 5 out of 5 stars

Absolutely fantastic shop

Absolutely fantastic shop - Phil and Ian and always incredibly helpful and so very patient!
All the facilities they have with the gaming tables in the back and special events are excellent.
Highly recommend!

27 October 2023
Rated 5 out of 5 stars

Great Experience

The selection and stock here is great, the staff are lovely and always willing to help or give advice on whatever niche topic you need help with, and the other customers truly make you feel welcome if you decide to stop by for a game, it's somewhere that makes you want to keep coming back again and again and I would recommend it to anyone looking for a good, friendly local game shop.

25 August 2023

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