Imperial RideReviews 

422
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, smooth rides, and overall professionalism, making it a reliable choice for various transportation needs. Many people highlight the drivers for being polite, professional, and attentive, often going above and beyond to ensure a comfortable and pleasant journey. Reviewers frequently mention the immaculate and comfortable vehicles, along with excellent communication before pickups, contributing to a seamless experience from start to finish. People feel safe and well-cared for, appreciating the attention to detail and the high standard of service provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, punctuality, and... See more

Staff

People report positive experiences with staff, consistently praising drivers for being professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the pleasure of Vincent picking my family up in the BMW i7. Very prompt in arrival and a smooth ride home. 5 stars and the customer service from Imperial Ride exceeded expectations. I had to chang... See more

Rated 5 out of 5 stars

I recently used the Imperial Ride to for a school run for my child. The driver was punctual, ensuring that my child was picked up and dropped off on time every day. The car was clean and well-maintain... See more

Company replied

Rated 5 out of 5 stars

Ali was a wonderful friendly careful professional driver and his car was immaculate and very comfortable. I felt safe and cared for and would highly recommend this company to anyone needing high quali... See more

Company replied

Rated 5 out of 5 stars

I have used Imperial Ride on multiple occasions to and from Heathrow and Gatwick. They have always provided a first class service, always on time, great communication before each pick up and very po... See more

Company replied


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Imperial Ride is a London-based luxury chauffeur company providing reliable, discreet, and premium ground transportation in the UK and worldwide. We deliver seamless journeys for business, leisure, and special events, combining professional chauffeurs, an elite fleet, and transparent pricing. With a trusted global network covering over 60 cities, Imperial Ride serves executives, VIPs, and international travellers who value punctuality, privacy, and comfort. Our easy online booking, 24/7 availability, and consistent service standards ensure every journey is smooth from start to finish. Imperial Ride. Luxury travel, done properly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.9

All reviews

(422)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Five Star Service

Excellent service. The driver was polite, friendly and carried our bags. The vehicle was clean and well maintained. Thoroughly recommend this service.
Definite 10 out of 10. Five star.

1 September 2022
Rated 4 out of 5 stars

Better Communication

The driver was extremely polite and it was a smooth ride. However, our car was changed at the last minute and although it was an upgrade it would have been nice to know beforehand. I had chosen my husband's favourite car.

3 August 2022
Rated 5 out of 5 stars

Saved my summer holiday! Book without hesitation

I left it to the last minute to buy euro star tickets for me and my three children the day before the summer holidays in London. At 8:30 at night I found imperial ride online and called. A Mr. Mohammed was extremely helpful and found me the last ferry to get out of London. The driver- who was a wonderful human being -named Mr. Nazeer arrived at 6 AM to drive us to Paris via Dover. It turned out that our drive was the day that all of Dover came to a halt – so what would have been a 7 Hour Drive became a 14 hour one. Mr. Nazeer felt terrible about the duration of our ride though he had no Fault whatsoever. In fact he made a terrible situation so much better with his lovely personality and his strategic thinking. He got us to Paris safely and with great conversation. I highly recommend this company – I was worried that they were too good to be true -but in fact they are as great as everyone says they are!

29 July 2022
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Reply from Imperial Ride

Dear Amal, trust me its likewise here as we got great feedback for you and your family too from Mr Nuri. We will always go extra mile for our honourable customers and provide best services.

Rated 5 out of 5 stars

Highly recommend

From initial enquiry to return home, Imperial Ride were extremely professional. Everyone involved in the booking was friendly and efficient, the driver was punctual & helpful. First rate service, these guys know what they’re doing, would highly recommend.

28 July 2022
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Reply from Imperial Ride

Thank You for your kind words, Hena :) based on our observation you deserve better and better service on every trip you book with us and it's an honour to have you as our customer.

Rated 5 out of 5 stars

Wedding Car booked and it was perfect

We booked the Range Rover Autobiography car with Imperial Ride for our wedding car. The service was exceptional. The car was very clean, luxurious and nicely decorated. The driver was very friendly and patient. He arrived on time and was easily available to contact for the duration of our booking. The booking process was very easy and straightforward. The night before the wedding we were provided with the driver's contact information and it was all seamless. I would definitely use Imperial Ride again and recommend them to family and friends. Thank you Imperial Ride for making our day special and providing such a pleasant experience on our big day when there are so many things to worry about- Imperial Ride was not one of them!

27 July 2022
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Reply from Imperial Ride

Thank You, That is so kind of you to leave us such a nice review. You are more than welcome for your future bookings too.

Rated 5 out of 5 stars

Imperial Ride provided a fantastic…

Imperial Ride provided a fantastic service. Drivers were on time and always available on the phone. They were also very nice to talk to. I strongly recommend Imperial Ride.

27 July 2022
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Reply from Imperial Ride

Thank you for your time and kind words, they mean a lot to us.

Rated 5 out of 5 stars

Vinny.

Vinny was our driver from Gatwick to Lyme Regis. He was very professional and courteous. We stopped for a bathroom break en-route and he even bought Marc a coffee. We made pretty good time considering we got stuck in a lot of unavoidable traffic. Super great guy and we will recommend Imperial Ride to our family and friends. If you get Vinny as your driver then you know you're in good hands.

14 June 2022
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Reply from Imperial Ride

Thank You, much appreciated :)

Rated 5 out of 5 stars

Great company!

Great company! They picked up my mom very very early at Heathrow and drove her all the way to Brighton. Communication was smooth and prompt. The prices are transparent and inclusive (no after-the-fact charges like their competitors). We had a last-minute change on the way back and they did everything they could to try and accommodate, including calling their affiliates. Superb service.

13 June 2022
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Reply from Imperial Ride

Thank You

Rated 5 out of 5 stars

saved the day

great experience we were stuck in london with no flights,trains or busses avalible and imperial cabs stepped up and got us to Paris with 2 hours notice.shout out to Norris our driver who made the trip a comfortable and relaxing experience made the trip feel like it was a family roadie thank you so much.
much love from Guy and Lynus
aka 2 lost boys in london

13 June 2022
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Reply from Imperial Ride

Your review means a lot to us. Thank you for your time and "2 lost boys in London" :) that's lovely

Rated 5 out of 5 stars

Great Experience

This was a great experience - the driver was very professional and pleasant. I would definitely use again!

12 June 2022
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Reply from Imperial Ride

Thank you for your trust in us :)

Rated 5 out of 5 stars

Great service

Great service! Very accommodating and helpful during our last minute travel.

12 June 2022
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Reply from Imperial Ride

Thank you for your kind words, they mean a lot to us.

Rated 5 out of 5 stars

Trip to Claridges

Excellent service on our trip to Claridges for my mothers birthday.
Our driver make my mother feel very special, and definitely added to
our special day.
The car was beautiful , and it was as if nothing was too much trouble.
would highly recommend Imperial Ride

31 May 2022
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Reply from Imperial Ride

Thank you so much for your trust in us :)

Rated 5 out of 5 stars

Fantastic Service

Punctual, professional service

24 May 2022
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Reply from Imperial Ride

Thank You for rating us 5 star, we really appreciate it.

Rated 5 out of 5 stars

Top Service

This company is my go to if I ever need a car. They are on time, polite and professional. Also if you need to speak to someone to amend the booking or ask any questions they are all really polite and professional. I had to amend my booking at short notice and they were able to accommodate me with no issues or fuss.

23 May 2022
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Reply from Imperial Ride

Thank You very much, your words mean a lot to us.

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