Impact Reviews 

Stupid platform. Complete waste of time.
Unintuitive UI, constant lag, keep getting logged out after 2-5 minutes of inactivity.
Horrible experience. Not recommended.

P.S. Worse support staff I've ever encountered.

i would give this site a zero !! spent all morning entering my info only to be denied access to their marketplace. what a waste of my time . seeing that it has a 1.2 rating does not surprise me!!

I have never experienced a platform that is that poor. The platform is full of bugs, slow, outdated, and extremely hard to navigate. Many navigation links are even hidden and almost impossible to access. This platform needs a FULL rebuild. Reading all of these negative reviews, I can already tell that this company does not care at all about resolving their issues. And I don't understand how this site still has not been taken down. Is nobody reporting it to Google or other providers?

I have operated as a professional digital publisher for over 5 years. Recently, due to a documented system glitch on Impact.com’s end, my account was placed in a restricted state, and my legitimately earned balance of $1,100 has been arbitrarily frozen.

To date, Impact has provided absolutely zero evidence of any TOS violation. My dashboard remains active, yet their compliance and legal teams have gone completely silent. More alarmingly, they are actively ignoring a formal, ongoing investigation filed with the Better Business Bureau (BBB).

To fellow publishers, affiliates, and brands: beware of keeping significant balances in your Impact accounts. If their system experiences an internal error, your funds can be held hostage with zero communication, transparency, or accountability from their leadership.

I will update this review if and when their compliance team decides to act professionally, answer the BBB, and release the withheld funds.

Regards,
Usama Kamra
Publisher ID: 3284322

Impact.com's Event Risk system generates false positives that result in legitimate affiliate actions being flagged as invalid. There is no appeal process and the lack of transparency makes it impossible to understand why. False positives cost publishers legitimate commissions and undermine confidence in the platform. This can discourage some of the most effective affiliates from promoting brands through impact.com, reducing the reach and effectiveness of advertisers' affiliate programmes.

The detection system needs significant improvement to ensure genuine affiliate clicks and conversions are not unfairly rejected. Otherwise, advertisers risk losing access to some of the platform's most effective affiliate publishers.

I have been trying to recover my money from Impact for over two years, and the experience has been extremely frustrating.

My bank confirmed that the payment was reversed and provided official documentation showing that the funds were sent back to the same IBAN from which the original payment was received. I shared this evidence with Impact multiple times.

Instead of resolving the issue, I have been passed from one agent to another, repeatedly asked to provide the same documents, and received contradictory responses. Most recently, I was told that they no longer work with their previous banking provider, as if that were my responsibility as a customer.

Whether they changed banks or not is an internal matter. As a customer, I should not have to spend more than a year chasing my own money.

The lack of ownership, communication, and accountability has been incredibly disappointing. I sincerely hope Impact resolves this issue and starts treating its customers with the professionalism they deserve.

Only automated reviews which results in a DECLINE - obviously not a serious business

There's barely anything to rate here. This platform just sucks, and the customer support doesn't help one bit. All I could get were automated responses.

A scam like every American service. A horrible, dishonest service that steals money and hides behind endless security procedures. Stay away.

I personally purchased a product using my affiliate link to test the Impact platform. My intention was to verify that the tracking and commission system was working properly.

But disappointingly, no sales were displayed on my dashboard. There were only three clicks, but no record of the purchase. From an affiliate marketer's perspective, this is a very worrying and frustrating experience.

After this experience, I have serious questions about the reliability of the platform's tracking. I feel that everyone should be very careful and verify everything at their own risk before investing time and effort here.

We signed up in December 2025 after speaking with sales rep who promised: (1) billing would start March 2026, (2) we'd get advance notice before any renewal, and (3) publishers would actively promote our brand.

None of this happened. Invoice #1 arrived February 1 — a full month before the promised start date. When we tried to cancel in late February, no one responded. On March 1 we sent a written cancellation by replying to their billing email. Three days later Gmail notified us: permanent delivery failure. Turns out their email doesn't accept incoming mail. The only contact address on their invoice is a dead-end no-reply address. They knew that.

Impact kept billing us through June 2026 — five months after our cancellation attempt — for a platform where zero affiliates ever generated a single conversion or dollar of revenue for us.

The platform exists. Affiliates applied to our program. Not one ever converted a sale. We paid $1,662 for nothing.

Very disappointing experience dealing with Impact as a brand looking to grow and scale our affiliate network.

We recently attempted to remove a non-essential add-on service from our account only days after an auto-renewal we were never notified about. Despite acknowledging there is currently no renewal reminder process in place, Impact refused to apply any flexibility and instead enforced a further 12-month commitment for a service we had not actively used for an extended period of time.

What was most concerning was the complete lack of customer-focused resolution throughout the process. Every interaction centred on contractual enforcement rather than practical partnership, operational support, or helping us grow our program. For a modern SaaS platform, the approach felt outdated, inflexible, and heavily weighted towards protecting revenue over supporting customers.

For brands looking to build and scale an affiliate program, I would strongly encourage assessing alternative platforms before going anywhere near Impact. In our experience, once contracts are signed there is very little care, flexibility, limited operational support, and a strong emphasis on enforcement regardless of actual platform usage or customer circumstances.

they want your money and they want you to do the work... if i am paying you - shouldnt you be doing the work? and if the results arent in!! you should be penalised!

Impact.com failed to deliver the product that was sold to us. After months of effort, the platform proved overly complex, inefficient, and misaligned with our needs, delivering none of the functionality, usability, or productivity gains represented during the sales process. This was not a matter of onboarding struggles or internal prioritization shifts—the software simply did not perform as promised and created more friction than value.
When we raised these concerns and requested a reasonable early termination, Impact’s response was to hide behind contract language rather than address the substance of the failure. Polite emails aside, the position was clear: outcomes don’t matter, performance doesn’t matter, and fees are owed regardless. Once off‑boarding begins, Impact bears virtually no ongoing cost, yet offers zero accountability or flexibility. If you’re evaluating Impact, understand that their commitment to customer success appears to end at contract signature, and the risk sits entirely with you.

I signed up and while waiting for approval was told to finish setting up my profile. Except I couldn't because I was greeted with a blank page upon logging in. Then I get an email telling wm the application was denied because... Then there is a link to their t&c.

So, their website is broken and they have no social skills. Think I dodged a bullet here. I wouldn't trust a company that can't even display a dashboard to handle the transactions for me.

Continued calling and harrassing me after I told them to put me on the no call list

I had an abysmal experience. Onboarding is robust - then you are totally on your own. If you are a well-heeled customer with someone focused on affiliate marketing management you might be ok. If you are a solopreneur - stay away from impact.com. They don't talk to each other and pretend like their contracts are iron clad. Know that if they do not incur damages if you end your contract, they have no recourse other than intimidation. I may return to impact.com when we grow but for small organizations, find someone else unless you want to go back to the dark ages of submitting tickets to resolve the smallest of issues. Everyone is shifting over to AI support - Shopify, Amazon, Google, and many others. These people still deal with "tickets". No people are available past onboarding. And when you onboard you become innundated with applicants that spray for new clients and never respond when you reply. Nice concept - bad experience. I tried for 3 months at $500 perm month. I don't have to pay to be treated poorly. I can get that for free.

Long waiting times to get a simple reply, and even though I was told I am approved, it has been over a week and I have not received replies to my messages, and of course not gotten my payment of nearly $6000. Unprofessional company and I'm surprised anyone works with them. I certainly will not be doing so in the future.

EDIT:
just got this reply (pasting it here so they cant edit theirs later)

Reply from Impact
2 minutes ago
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered with our payment process.

We understand how important it is for our partners to receive timely and accurate payments, and we regret that we did not meet your expectations in this instance. Our payment policies and processes are in place to ensure compliance with legal and operational standards, but we constantly review them to ensure they are clear, fair, and efficient.

My reply:

NOPE that's not the case at all, because you were able to release funds right away as soon as I contacted the original affiliate who generated the payment and had a cc email conversation. I had been writing many times for MONTHS and suddenly it was able to get released right when pressure came from the affiliate? Don't gaslight me and try and shift what happened to blame it on "compliance" you are a horribly incompetent company
F

Very confusing service and even more confusing and vague support. Seems like you have to have a massive userbase to even be able to sign up to this plattform. So dont bother if your site or service is new.

Good luck trying to cancel. They make it nearly impossible to cancel. And even with written confirmation of said cancellation, my card was charged again. DO NOT fall for this scam.