Impact Services Reviews 34

I was thinking of getting a Home Battery to work with my solar. Gary from Impact Services came to see me. After a discussion, he advised me that I didn't need home batteries. It was very nice to meet a company that didn't try and extort a lot of money, when I didn't need it.
Although I haven't used them, I would recommend them for their honesty.

What a great stress free experience!
By the time I had done all my research, I was petrified about installing solar energy! I was too scared to install solar panels having learned about all the technical failings, the sham companies, the cowboy installers!
Impact came through trumps despite all my misgivings. I wish I could remember the names of all the people involved but each and every person involved rose to above and beyond!

Now I just love going on to the digital link and working out how to maximise my electricity usage, when best to run my household at nil cost, mindful of the weather etc!

Impact have recently installed solar panels and a battery system into the house. From initial contact, survey, ongoing contact and information about the steps I had to take through to installation the firm have been first rate. All the staff I have had contact with are knowledgable, patient at explaining things, friendly and highly professional. I couldn’t single out any one person as this would be unfair, everyone played their part to provide a true team approach to customer service. I would thoroughly recommend to anyone considering solar energy.

Excellent service, polite and friendly installation team. The whole process from initial comms to final paperwork was polite and efficient. No question unanswered and really happy with this from start to finish. Thank you Impact Services.

Excellent service from start to finish. Clear information provided and any queries answered promptly. Thorough discussion prior to giving quotes to ensure I was purchasing what was best for my property for both current electricity need and expected future need. Minor changes I requested after accepting quote easily added. A very professional service and I recommend Impact to anyone considering solar.

A very positive experience. Impact Services did what they said they were going to do when they said they were going to do it. They were polite, professional and capable. Queries were answered promptly. From the initial survey to the installation, I had confidence in their knowledge and skills.

Gemma and I moved into our dream home in November, and from the start it was really important to us that any solar installation would be cosmetically pleasing, installed with care, and truly “look the part” on the property.

Callum, the salesperson, was excellent from day one. He was polite, never pushy, and very factual in his approach. As we had only just moved in, we didn’t have clear pre-installation consumption data, so he was realistic about potential savings rather than over-promising. Throughout the whole process, he was simply brilliant.

Myah in the office was equally outstanding. She always answered the phone — before, during, and after the installation. We changed our minds while waiting for G99 export approval, and even on the day of installation when it became possible to fit more panels (which meant needing additional inverter capacity). Each time, Myah responded quickly and handled everything smoothly. I had lots of technical questions after watching various YouTube videos about system features, and she always came back promptly with clear answers.

The roofing team, Kaine and Haiden, were the real standout — the crown jewels of the project. Once the rails and panels were installed, their role was technically complete, but Kaine clearly took pride in the final finish. He stayed to actively support the electrical team, which helped keep the installation on schedule and ensured cables were neatly concealed. Even with a new rule change requiring a 10mm gap between panels — and without having a jig available — he still managed to achieve a very clean, professional look.

The electrical installation carried out by Joe and Jude was also excellent. The scope of work proved too much for the planned two days, and Joe returned alone on day three to finish the job. Despite a few setup challenges — largely caused by my own late design changes — he remained patient, methodical, and determined to get everything working perfectly. He demonstrated that Impact isn’t just about fitting systems quickly; they genuinely care about getting things right.

Final thoughts: solar is a long-term investment, and it needs to integrate seamlessly with your home while being robust enough to stand the test of time. Impact clearly understands this, and their workmanship reflects it. They didn’t just install a system — they delivered an experience, and it’s fair to say they’ve truly left a lasting Impact.

Chose Impact Services for solar PV installation, very happy with price, responsiveness, speed of delivery on the job, communication. Very professional local firm, would definitely recommend. They beat Octopus on price and on customer service in my experience.

I have had an overall very positive experience with Impact. Very happy with my system and I would recommend the company to anyone considering a Solar PV installation.

I do not recommend this company.
Whilst installation was competent they now fail completely to deal with an ongoing problem seemingly caused by the second battery that they were so happy to install. The so called technical team have clearly failed to understand the problem and attempt to pass blame to the manufacturer is unprofessional.
(Oh and don’t bother to try to contact the MD despite his inspiring biog).

Following some frustrating issues, over a period of time, we do now have a stable system. The team are polite and professional, but the issues should have been prioritised and resolved much quicker.

I found all employees of Impact Services, that I dealt with, to be professional, knowledgeable, supportive and very kind. I was very satisfied with the high standard of work.

We have just had our solar panel and battery installation by Impact Services. At every stage every member of staff we dealt with were professional, polite and very knowledgeable. The quotation was very competitive and payment is made after the work has been satisfactorily finished. The panel installation team was excellent and completed the work to schedule despite nasty winter weather. The electricians made very neat work of all the cables and equipment. The office staff have been very responsive both before and after installation. We had the feeling this is a company who look after their own team as well as their customers. Highly recommended!

Have just had solar panels and battery installed by Impact Services, found the whole process from start to finish simple and professional. Everyone involved from initial survey, to office staff, scaffolders and finally the fitters has been knowledgeable, friendly, polite and have done a very professional and tidy job

Excellent communication from the survey through to the installation. These guys are the best !!

Ours wasn’t a straightforward installation, but of the several companies who surveyed and quoted, Impact services was the most professional and knowledgeable. They understood our needs and their technical knowledge identified a workable and straightforward installation plan. The teams involved in the physical installation were prompt and polite. Where installation issues were encountered the teams leaders were quick to communicate and able to quickly find solutions. Communications with the office were a breeze, if an identified staff member wasn’t available others were able and prepared to expedite enquiries. My experience of Impact is that they are a professional and experienced company with a knowledgeable and willing staff. I would certainly recommend this company to anyone going down toe solar route.

We had solar panels installed by these guys via the solar together scheme. From start to finish they were professional, polite and accommodating of our needs. From quote to installation on our bungalow at Racecourse road, Norwich was about 4 weeks. The sales team, scaffolders and the installation team did a brilliant job. Dave.

Initial home survey was conducted in a professional and thorough manner identifying all potential improvements.
The installation works by all trades was extremely good.
The technicians installing the internal insulation worked from 8.00 am to 8.30 pm and were very competent and polite.
The central heating and boiler were installed in a timely and masterly fashion by a great team.

The loft insulation was not too technical ( I jest !) but again the work was undertaken very well.

Cavity wall insulation was undertaken by a 3rd party, who communicated and undertook the work excellently.

Electrical works were completed by a great team of lads.

Communication with head office was very good.

I would recommend this company as all works were undertaken professionally and well within time.

These guys were good! Surveyor who knew his business, and an install team that was professional, personable and prompt.

Very happy with our installation of solar panels and battery. Impact are an excellent company. I would like to give an extra special mention of Kerry, such a lovely lady who kept in contact with me all weekend when our system wouldn't work. Also, to Joe and Lewis who diagnosed the problem within minutes and rectified the wiring.
I have no hesitation in giving Impact 5 stars despite our teething problems. We had full confidence in them even when things went wrong, thanks again Kerry.