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Immiassist Reviews 1,098

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TrustScore 4 out of 5

4.1

Visa Consultant
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Review summary

Created with AI, based on recent reviews

Evaluating 895 reviews, reviewers had a great experience with this company. Many customers found the application process to be simple, fast, and straightforward, often completing their visas within 24 hours. People appreciated the user-friendly website, noting its ease of navigation and efficiency compared to other platforms. The system's clarity and logical flow made it convenient for many to apply, with some even finding it easy to use on their mobile phones. However, some people were dissatisfied with the pricing, discovering the service was significantly more expensive than official government websites, leading to feelings of being overcharged. Customers also mentioned issues with the payment process, as they were often asked to pay upfront without knowing the full cost or before uploading necessary documents. Additionally, some reviewers experienced difficulties with the website's functionality, such as not allowing special characters like umlauts or hyphens, or having trouble with payment processing.

What people talk about most

User experience

People report positive experiences with the user experience, finding the application process easy to... See more

Website

Reviewers mention ambiguous feedback about the website, with many expressing significant dissatisfaction,... See more

Price

Customers expressed significant dissatisfaction with the pricing, often finding charges to be several times,... See more

Payment

Users describe negative interactions with payment, often reporting that payment is requested upfront without... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing dissatisfaction regarding its cost and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Making the application process clear and straightforward. Our Kenya eTA visas came through within less than 24 hours. All very simple, fast and most agreeable! Superb service.

Rated 4 out of 5 stars

It was pretty easy to process. However, they took my money first and then asked for my details later... what if I didn't qualify for a visa? Anyway, this website was a lot easier to use than some ot... See more

Rated 4 out of 5 stars

The system does not allow umlauts, like ä, ö, etc., which means that I cannot write my address as it actually is, because in my native language, "ä" is a different letter from "a", like in Finnish, Ge... See more

Company details

  1. Visa Consultant

Written by the company

Visa, ETA, and travel paperwork made simple. ImmiAssist is 100% online agent helping you what you comply with all paperworks and requirements when travelling. We double-check your documents, submit and manage your application, and keep you updated until you get your travel visa. We are not a government agency but we have local migration and visa agents in our destinations to comply with all requirements and minimize risks of any rejections or problems when travelling.

Contact info

Promotion box for Immiassist

Travel Visa. The easy way.

Getting your visa has never been easier. Apply now, 100% online!

4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

this will be 1st and last time to deal…

this will be 1st and last time to deal with them. i didn't know i don't have to have K ETA for my family trip to Korea this year. I heard I needed to have visa but later I found I didn't have to.

2 things that i would share. 1st I didn't know they are 3rd party agent. and they asked me credit card detail in the middle of process not in the end. Once i found all this and i didn't finish process,
I requested money back and they obviously would not get me whole money back. It is my bad that I did not check more but I would share my mistake not to happen to you.

9 March 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Sewon,

Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website and in all our communications.

We understand this was not clear to you, and we apologize for any confusion. If you have concerns about your application or your refund request, please contact us directly at https://www.immiassist.com/contact-us so we can review your case.

The ImmiAssist team

Rated 1 out of 5 stars

It’s a scam

It’s a scam. They completely fooled me. I was filling out the K-ETA visa application for my family on the official K-ETA government website but hadn’t finished it. Later, I got an email from Immiassist saying, “This is the final notice to complete the Electronic Travel Authorization (K-ETA) for entry into Korea. A valid K-ETA is required to travel to Korea. If you’re still planning your trip, complete your application today.” Without doubt, I clicked “Continue applying for an Electronic Travel Authorization (K-ETA).” They claim they clearly stated, “Legal Note: immiassist.com is not affiliated with any government agency.” Yes, it was written at the bottom of the message, but how can they use K-ETA like they are?

9 March 2026
Unprompted review
Immiassist logo

Reply from Immiassist

Hi Jae,

Thank you for taking the time to share your feedback with us. We completely understand your frustration, and we're truly sorry if there was any confusion about our services.

To be completely clear: we are a private visa assistance service, not affiliated with any government. We state this clearly on our website and in all our communications.

We understand that the email you received may have caused confusion, and we sincerely apologize for that. Our intention is never to mislead our clients.

Our fees include:
• Detailed document revision
• Ensuring you get your visa at the right moment
• Detailed visa tracking and recovery in case of loss, theft or delivery issues
• Professional visa and travel support
• Government fees (directly established by governments)

All this to reduce any chances of rejection to almost zero.

If you have any concerns about your application or would like to discuss this further, please don't hesitate to contact us directly at https://www.immiassist.com/contact-us

Again, we apologize for any confusion this situation has caused.

The ImmiAssist team

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