The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joe and Ethan arrived on time were…
Joe and Ethan arrived on time were charming and thoughtful and completed the service S183041 efficiently - good service!
13 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Joe and Ethan were charming and thoughtful during your service and were able to complete it efficiently.
-iMist
i Mist annual check
John Ashdown arrived on time asked if we wanted him to take his boots off-grt start! quick tidy work v pleasant manner. and final reminder on shut down procedure.
10 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Shelagh,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that John was quick, tidy and very pleasant.
-iMist
Reply from iMist Fire Suppression
Hi Caroline,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you received a professional and friendly service.
-iMist
Efficient IMist service
Engineer John Ashdown attended on time and efficiently undertook a service of our IMist pump and inspected the spray heads. Happy with the customer service
12 December 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Wim,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that John attended on time and efficiently carried out your service.
I'll be sure to pass your kind words on to the team.
-iMist
Very quick and easy
Very quick and easy. Thank you!
Ref: S218962-2024
12 December 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Claire,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found the process quick and easy.
-iMist
Reply from iMist Fire Suppression
Hello,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the team were lovely and very accommodating.
-iMist
S207889-2024
S207889-2024, Engineer name - John Ashdown. Quick and efficient service. Arrived on time, left without making a mess. Was able to finish the service quickly. John was friendly and informative. Thank you. Tahir Miah
19 November 2024
Unprompted review
Reply from iMist Fire Suppression
Many thanks Tahir for your comments. We will pass on your kind words to our Engineer John.
Old school good service
Efficient, professional, courteous and informative.
28 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Tony,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the team were efficient, professional, courteous and informative throughout the process.
I'll be sure to pass your kind words on to the team.
-iMist
Mist suppression service
Rang on route and gave an ETA.
Got job completed promptly
26 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Nigel,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers called you while they were en route to inform you of their arrival time, and that they were able to complete the job promptly.
-iMist
iMist Annual Service (5195631)
The engineers arrived on time and serviced and checked the whole system, explaining fully what they done. They were polite and all left clean and tidy.
Thank you Joe and Ethan
22 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Simon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers arrived on time to service your system and were able to explain the process.
I'll be sure to pass your kind feedback on to the team.
-iMist
Reply from iMist Fire Suppression
Hi Simon,
Thanks for taking the time to leave us a review.
It's great to hear that the team were on time and very reliable.
-iMist
Efficient worker
The service engineer arrived prompt and on time and was efficient with his job. All done within 30 minutes.
19 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Laura,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer arrived promptly and efficiently at your appointment.
I'll be sure to pass your positive feedback on.
-iMist
Recent service & past installation.We recently had a service on our imist…
We recently had a service on our imist sprinkler system in our house. Jack, the engineer was professional, gave us some advice on water pressure to the sprinkler pump unit & left us confident that all was working well.
Our water pressure was near 6 bar, which is too high so Jack suggested we put a pressure reducing valve in. We did this & have lowered the pressure as recommended.
The installation team had not noted the water pressure at the time of installation, which they should have done. At the time of our installation, the engineers did not carry a hoover or clear up after themselves, which was company policy we were told. Not ideal if the installation is in your home.
We were not happy with the first installation team, so a better team was sent out to deal with a couple of issues & get the system up & running.
Overall, good experience. But I think if you are retro fitting in someone's house, you need to do the plumbing & electrical prep work too. Our prep wasn't perfect as the electrician hadn't had any dealings with the imist system before. Imist give you some instructions, but they were not clear enough in my opinion.
Hopefully, we will never see the system in operation, but its there if we need it.
18 November 2023
Unprompted review
Reply from iMist Fire Suppression
Hi Mark,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you were pleased with Jack, one of our servicing engineers, during your servicing appointment and that he was able to provide you with some advice and information on the system.
I am, however, sorry to hear about your concerns about the tidiness of the installation process and will pass this on to the wider team for investigation. I have looked into your commissioning documents and can see that the pressure was noted at the time of installation, but has since increased, which triggered the recommendation for a pressure reducing valve. We have also listened to our customers' concerns around the prep work involved with the plumbing and electrical requirements and now offer a package for these components to hopefully make the lives of our future customers easier.
I am pleased that you have had a positive experience overall and that you can have a little more peace of mind with the system installed.
Thanks again, iMist.
iMIST’s service is excellent…
iMIST’s service is excellent-friendly and efficient in organising the annual service and then engineers turn up on time and do a great job. Thank you John Ashdown! Really pleased.
4 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Tracy,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found the process friendly and efficient and that John was on time and did a great job.
I'll be sure to pass your kind words on to the team.
-iMist
Reply from iMist Fire Suppression
Hi Sean,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your service was timely and efficient.
-iMist
Matt was professional and explained…
Matt was professional and explained clearly what he had to do
7 November 2023
Unprompted review
Reply from iMist Fire Suppression
Hi Mr U Pandya,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Matt was professional during your appointment and could explain the process clearly.
-iMist
The lads were great that showed up
The lads were great that showed up. Really helpful and cleaned up after themselves. However the equipment (pump) is garbage.
6 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hello,
Thank you for taking the time to leave us a review.
I'm sorry to hear that you're unhappy with the pump. If you could email the team at contactimist@imist.co.uk then we'd be happy to address your concerns.
I am however pleased to hear that the team on site were helpful and tidy during your appointment with us.
-iMist
Another great yearly service arrive on…
Another great yearly service arrive on time and keep you updated all the way. John was great would highly recommend
Karen
St Margaret’s
4 November 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Karen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John arrived at your appointment on time and kept you updated throughout your service.
I'll be sure to pass your kind words on to the team.
-iMist
All good with Tom being very…
All good with Tom being very professional.
14 November 2023
Unprompted review
Reply from iMist Fire Suppression
Hi Greg,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Tom was very professional during your appointment.
-iMist
Q20-7919
Q20-7919 - Brad
Professional, courteous and efficient 1st service with helpful guidance on system, friendly and prompt
26 February 2024
Unprompted review
Reply from iMist Fire Suppression
Hi Paul,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Brad was courteous and efficient during your servicing appointment and was able to provide your guidance on the system.
i'll be sure to pass your kind words on to the team.
-iMist
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