IMED Hospitales Reviews 

Do not put yourself through the stress of going here. Go to the public hospital. Unfortunately I have previously had to claim on insurance years ago my daughter collapsed so know some of how it works, after initial payment the insurance liased with the hospital and payments were taken over by the insurance, it was a private hospital they said she could stay there as it was near to us and she needed a brain scan plus the ambulance had taken her there & she was a child, but generally they want you to go to the public one.

The only reason we went here is because it was a Sunday & we were staying across the road, my daughter was pregnant and her face was going numb & in absolute agony, didn’t want to risk travelling. The receptionist gave us forms, we were also on the phone to the insurance, receptionist said ask who the assisting company is (underwriter) but she’s asking one thing and insurance are dealing with it how they deal with it, hospital wanted €150 up front and said we may have to pay more or they may refund some depending on what happens. I asked specifically before you proceed please let me know what the next step is and how much it will cost as for dentistry the insurance had said will cover up to £250 as we thought it may be tooth.

Insurance asked us do we want them to take over costs or pay and claim we asked them to take over finished after giving all info on the hospital.

Went to see doc was with him 1 min he gave us 1 antibiotic and 2 paracetamol and a prescription. I went to reception, I thought she said €119 meaning we will get €31 back no she wanted an extra €190 euro €340 for 1 min consultation and 3 tablets. I said I asked you to let me know she went well you went in too quick, she told us too to go in. We told her the insurance said they will take over payment they had sent us the certificate we called them again she was treating us like we didn’t want to pay I just prefer to be explained it properly they would not contact insurance or wait for it she said everyone from your country pays then claims back, the underwriters for the insurance don’t take over payments, are you joking if someone comes in and has €1000’s euros claim who can pay that upfront, I said it’s not a issue paying but I’d rather insurance paid as that’s what they said they would do on phone call, she said you have to pay or lawyers will come wow. Her male colleague I found so abrupt and rude and I called him on it he would nt even look at me. I just paid it and left absolutely have no customer care.

Ended up going to Beniloix Dental near Levante Beach the next day it was a tooth infection phenomenal service and help. Infection needed to go before taking out as they said sometimes anestiaia wouldn’t work plus she was in the first trimester of pregnancy they prefer to do in second trimester.
Consultation was €30 immediately they cleaned it out and put temporary filling €50. Explained everything and costs and really cared. Was told by number of people when we shared experience with people they said no one recommends the hospital one even said, saying hello in there costs you, they just bothered about your money. Absolutely never again hopefully this review saves someone from the stress we experienced.

All about the money did not my operation right broken leg had to get it done again in NHS when I ca.e home it was a nightmare could go in to more detail but take to long to tell all that happened but let me tell you as we are not in EU there is nothing you can do and would give no stars if could

This clinic is a joke from reception to the doctor very rude staff, no pation care is obvius that the only thing they want is make analysis and test just to make money. Very uprofessional and no one care.

I have had to use this hospital a number of times for emergency care and found the staff to be amazing and the service incredible.
No Wait in A&E - seen immediately on several occasions. When waiting, never more than 40 mins.
Comfortable private room.
Once they have you registered, Insurance handled efficiently, now not even mentioned anymore, Just automatically sorted, billed and authorized.
Great App - easy to use and available in English.
They found a 10.7 mm kidney stone (a week after I first attended the doctor) the NHS could not find it after a 6 month wait. Would not go anywhere else now!

My husband badly broke his leg on 29th April, I have put the 29th April as this is the date of my husband's accident, but the treatment under the surgeon at the imed lavante hospital lasted 2 months. My husband underwent 2 operations at the lavante hospital in Benidorm. He was given a 'good to fly' document by the surgeon after 2 months. When we returned from Spain a week ago last Saturday, we made an appointment at the fracture clinic at the qmc in Nottingham. We were shocked to be told by the consultant in the UK, that if he had performed the surgery my husband had in Spain, he would have been be sacked. My husband is now today, undergoing surgery to remove a plate put in his leg by the surgeon in Spain, cut away the infection he has had for 3/4 weeks, have plastic surgery to fill the hole left by the infection (the Spanish surgeon only called it an infection 2 weeks ago) and have a cage put round his ankle and foot, as the bones in this area have not started to heal. We don't know how long his recovery will be. Do not go to this hospital.

Imed benidorm
Had a flair up with my psoriasis my hands where very swollen we went to the emergency department and the receptionist was very rude wanted our travel documents and passport and insurance details then had to pay 120 euros up front waited in the waiting area for 1 and a half hours they where seeing Spanish people first even though we where before them finally got shouted through and the nurse sat us in a waiting room with others when we finally got to see the doctor he was very rude didn't even look at my hands properly and said why u come hear the doctor said I was soft no need to be so nasty I will never return to the hospital again they treat English people different and its not fair we are all human

Spent a week charged €19000 said they charged, €2000 ,too much, said they would refund me as they had my card details. I am still waiting 6 weeks later. A word to Sophia thanks for nothing.

I went there for bloodtest sampling ordered by my family doctor. After a week still no results. When checking again the IMED informed me that the bloodsamples did get lost somewhere!! they never reached the labaratory. Had to come again. 2nd time went ok. But they have charged me 2x for the costs. I think that when IMED do lost samples it is not me who must pay, i suppose!!

Sometimes good and sometimes bad,, Never a problem with the nursing staff or Doctors, and the auto reception and appointment system is pretty good, all is well until you have to use a Human for administration, ,
I have never come across a bunch of Slopy shoulders such as this lot, , passed from reception to reception, an still not resolved, its quite simple, I want t make an appointment for a blood test prior to Cardio and Rheumotologist visits, but as I have not got a prescription (petition), signed by the relevant doctor, i cant get the extractions for testing, when I come to see the Cardio or the Rheumo, both will immediately send me for a blood test and then arrange a followup appoinment to review results, this is Shameless Exploitation of the Insurance companies and patients trust in the Hospital, Money grabbing at its worst, or maybe the Lead Admin team dont even see it as an issu, frustation for the patient, costs for Insurance, and Patient, and simply overloading the hospital Admin system, with needles calls and paper works, !! ,

We have been coming to IMED hospital in Valencia for 4 years now and absolutely disgusted with seeing multiple times, too many for comfort, how the staff go to bathroom ( specially women) and they don’t wash their hands and come back attending patients. Simone needs to teach them the basic health requirements being in hospital. Very Disappointing

Visited here with my 2 year old son last week he had fell over in hotel and cut his chin open
When we arrived reception, staff started huffing and puffing because they wanted my insurance details, which I didn’t have to hand I then found them on email after 20 minutes and showed them.to then looked at a piece of paper and said deal your insurers but you would need to call and get a reference before they would even see me child then told me that it would cost €73 to see a doctor but we would need to pay €150 upfront and they would refund anything back after treatment so we did
Then my son was seen after all then messing
Where they glued his chin and put 3 white stripes on it we then went back to reception and was told they had made a mistake. It was now €98 to see a doctor and we were then charged €12 for glue and €10 for three white strips
Absolutely disgusting and so unprofessional to be treated like this because we are from another country

I am still a patient at Imed, no complaints there but....

Imed dental, my god what a scam they are!

I have should have 4 implants but all i have is 4 screws in my mouth.

On the day they should start the implants/krones i has an appointment at 22-05-23 at 15:00, of course you have to bring the money so all fine there.

on arrival at 14:50 i had to take a seat because it was busy. I had seen my dentist standing in his door and after some time i found out he was waiting for some new potential clients that were filling out the paperwork in the same waiting room as i was. It was a German man with an Asian woman. At around 15:20 they went into his room for a check and that took until 15:45, all this time he had me waiting. At 15:45 he walked out for a break and just after that the receptionist asked me to go to his room. At that time i told her that it was enough for me and when i told her she directly understood what i was saying. It was ridiculous !

He thought that i could wait for whatever time he would need because i was a paying customer anyway. Wrong! I never been treated that bad at any dentist!

Dont use Imed dental!

IMED Levante, Alergologia
Unfortunately, there is no Feed-back possible to the doctor herself.... I have never felt so badly taken care of as when needing some allergy tests. The arrogant way of explaining to me that allergies are not intolerances and the handling of the tests made me feel inferior and stupid. She didn't even clean up all the marks on my arms. She refused to test my blood for some food that I definitely cannot tolerate. Fortunately, private patients have the option of choosing their own hospital.
All other experiences with this hospital were pleasant and the staff with lots of expertise and socially competent.

IMED hospitales under management of Mr. Ruben del Campo Alvarez is highly recommended by us. Fantastic patient care and follow up on my orthopedic issues. Quick visit to a specialist and very quick MRI scan. Definately go there for any urgent policlinic care!!

My mother was transferred there from her nursing home to investigate a cut on her leg. She went in on a Thursday and the whole weekend we could not get a single person on the phone. On Moday we got through 4 times to be told that they could not tell us anything about the patient, could not transfer the call to the nurses station, could not speak to anyone in the administration, only email them and out of desperation when I asked if they would speak to the police, they said 'yes, if the police present themselves to the hospital'. We don't know what they have done for my mother in terms of treatment, nor what state she is in, nor if or when she can be returned to the nursing home. No matter how many times I gave them her dob details, her name etc, I got nowhere. We still don't know. They seem to pride themselves on isolating patients. She is 91 years old and confused. I hate to think what she is going through. Her nursing home has not been able to get through either. We are all left in this state of suspended ignorance until such time they deem suitable to contact us or the nursing home. Email is the only way they will engage. I would fly down there to get her out but she might already have been sent back by the time I get there.

I was admitted to IMED Benidorm after loosing consiousness - (Syncope) (this was 2nd time I was taken to IMED emergency in 3 years time / and was admitted to 5th floor for 6 days...).
I can not fault the care - and the staff at IMED .
5th Floor staff - you all deserve a medal.
In the week I was there - my appreciation for the care I received and the professionalism of the Internist - Neurologist and Cardiac staff is beyond measure.
Thank you all - you are very special people .

I'm disappointed with this hospital, I think people are going to realize little by little that this place is going to close down, the nurses are rude and the attendants are young and inexperienced, where are the more experienced people?

If you go into the chiropractor's office you will see that the nurses are practicing, is that possible?
Arguments in the corridors, loud talking, no patience with patients.
It's hard being a nurse, so change your profession!!!
You have to get on television and make this hospital famous.
It really lacks respect and professionalism.

After 6 months my complain is still not treathed correctly / still not finished and ignored. They do not care; they only care about making money and then they are very quick.

Imed Hospital Valencia
Would like to express my big thanks to Imed Hospital Valencia and its staff and in particular the IC department and for Surgeon Dr.Juan Antonio Margarit Calabuig
On 8 August I was admitted for a three heart bypass operation, The operation was performed by Dr Juan Antonio Margarit Calabuig, with the calmness, the professionalism and the confidence he gave me deserves a big ten, This doctor and his team are an absolute asset to the hospital and its patients.

A satisfied patient

WOEFUL IN EVERY SENSE.

I went for a cardio perfusion scan last week because one of my arteries is getting clogged up. I paid, then had to pay again, 200 euros more than the quote, then I had the scan.

In the x-ray room, the process had finished and after waiting another 20 minutes, I eventually got up and left on my own because THERE WAS NOONE THERE.

They told me my report and images would be online the same day. Please also note, for 500 euros odd, I didn't even get a consultation to discuss the results.

I tried to access them but my Teulada online access (which is the same as Levante) didn't work.

So I asked my very helpful Dutch doctor in Javea. He found out that my results would take longer because the relevant person has GONE ON HOLIDAY !!

I booked for them to call me but noone called.

So I called Levante and told her about the logins first of all. She told me to drive to Levante to get new logins for a new phone, which I said was impractical, and she just hung up on me.

I didn't even get a chance to wonder how someone can go on holiday rather than write the report of a pretty vital heart scan.

I will never use iMed anywhere again. They are money-grabbing, inefficient and dismissive and should have their practices audited.

And certainly do something about customer services.