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Imaginatal Reviews 

672
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Easy to book Friendly welcoming staff. Sonogrpaher thorough, explained everything in detail and did the best to get good photos. Lots of photos to choose from after with plenty of time to look thro... See more

Rated 5 out of 5 stars

The receptionist and sonographer were the loveliest ladies you could ever meet. They were so helpful and kind and I would 100% go back. Definitely would like to go back for a 4D scan too. The receptio... See more

Rated 5 out of 5 stars

Absolutely wonderful experience. Amazing staff so polite and friendly. Really calming experience when being scanned. I purchased the luxe 4d scan package and thought it was brilliant with everything I... See more

Rated 4 out of 5 stars

Amazing friendly staff and a lovely relaxed experience was lovely having my gender reveal with my family and the light turning blue to reveal my baby boy. A moment I will never forget. Thankyou !!

Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

672 reviews

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Replied to 92% of negative reviews

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4.8

All reviews

(672)

388 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to the…

Excellent service from start to the end. Thank you!

2 July 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your kind words! We’re delighted to hear that everything felt smooth and well cared for from start to finish. It was a pleasure to have you with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

shout out to Albert really down to…

shout out to Albert really down to earth person. will be back again took his time and made the whole experience amazing so thankyou again Albert

2 July 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review. Albert will be absolutely delighted to receive such a kind shout-out. We’re so pleased he helped make your visit feel relaxed, personal and memorable.

We’ll be sure to pass your thanks on to him, and we look forward to welcoming you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Smooth journey

Friendly and comforting staff

1 July 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your kind review. We’re really pleased to hear that our team helped you feel at ease during your visit. Creating a calm and supportive experience means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely environment and staff

Lovely environment and staff
My sonographer was really gentle and kind and explained everything she was doing and looking at and it was a really enjoyable experience getting an early look at my baby's gender!

24 June 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review. We’re delighted to hear that your visit felt comfortable and that our sonographer helped make the moment feel calm, clear and special for you.

It’s always a joy to be part of such an exciting milestone, and we’re so pleased you enjoyed getting that early glimpse of your baby’s gender.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

the best experience ever

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodating. I had Emmanuela and Roumesa during my appointment. They had appointments the same/ next day too. Availability is really good and so is the location (in Romford town centre). My husband and I left extremely happy and reassured. Thank you so much. It’s worth every penny

1 July 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a heartfelt review. We’re truly glad that Emmanuela and Roumesa were able to support you through what sounds like a very emotional appointment and help you leave feeling lighter, happier and reassured.

It means a great deal to know our Romford team could be there for you and your husband when you needed that extra care. We’re so pleased the visit felt worthwhile and comforting for you both.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great staff!!!Pleasant environment!!!

Great stuff!!!Pleasant environment!!!

21 June 2026
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Reply from Imaginatal

Hi

Thank you for your lovely feedback! We’re so pleased to hear you had a positive visit and enjoyed the welcoming feel of the clinic. It means a lot to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was a lovely experience and the…

It was a lovely experience and the staff were all lovely. A very peaceful soft place to enjoy a baby scan. We went for an early gender reveal and it’s one we won’t forget. Thank you for making it special for us.

17 June 2026
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Reply from Imaginatal

Hi,

Thank you so much for your beautiful review. We’re delighted to hear that your visit felt calm, comfortable and memorable. It’s wonderful to know we could help make your early gender reveal such a special moment for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful, caring service

The ladies at this centre did everything they could to put me at ease and were very kind, supportive and caring. Thank you for such a wonderful experience.

23 June 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind words. We’re so pleased to hear our team helped you feel comfortable and cared for throughout your visit. It means a lot to know you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent

Fitted us in the next day and provided excellent service. Very pleased. The NHS cancelled my 12 weeks scan and I wasn’t going to be scanned till 14 weeks. This gave me the reassurance that I needed. The video we paid extra for was well worth it. Will 100% be going back for a gender scan

22 June 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing your experience. We’re really glad we could see you so quickly and give you the peace of mind you needed after your NHS appointment was delayed. It’s lovely to hear you were happy with the service and enjoyed the video too. We’d be delighted to welcome you back for your gender scan.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service and experience

Staff were really calming and friendly. They reassured me and made me feel so much better.

15 June 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re really pleased to hear our team helped you feel settled, supported and more at ease during your visit. It means a great deal to know you left feeling reassured.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Professional staff
Would recommend

15 June 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience with our team. Your recommendation means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The experience was really good

The experience was really good. The staff were absolutely lovely, nothing was rushed. My partner and I enjoyed it so much we might come back later in the pregnancy for another scan.

22 June 2026
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Reply from Imaginatal

Hello,

Thank you for your wonderful review. We’re so pleased to hear that you and your partner had such an enjoyable visit and felt given the time and care you deserved.

It would be lovely to welcome you both back later in your pregnancy and be part of another special moment with you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Nice staff team

Nice staff team. Great reception. Great interpretation of results

21 June 2026
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Reply from Imaginatal

Hello,

Thank you for your kind feedback. We’re so pleased to hear that our team and reception made a positive impression, and that your results were explained clearly during your visit.

We really appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind review. We’re so pleased to hear you received a lovely and professional service during your visit.

Your feedback is truly appreciated by our team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience at this clinic

Great experience at this clinic. Lovely team.

20 June 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind review. We’re so pleased to hear you had a great experience at the clinic and felt well looked after by our lovely team.

We really appreciate you taking the time to share your feedback.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

I had a good experience in Imaginatal

I had a good experience in Imaginatal, I could recommend to visit them. I listen my baby and was amazing!

11 June 2026
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Reply from Imaginatal

Hello,

Thank you for your lovely review. We’re so happy to hear you had a good experience with us and that hearing your baby was such a special moment.

Your recommendation means a lot to our team, and we’re glad we could be part of that amazing memory.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

professional and they were very…

professional and they were very accommodating

10 June 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind review. We’re so pleased to hear that you found our team professional and accommodating during your visit.

It means a lot to know we could help make your experience a positive one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Staff are welcoming location is tidy…

Staff are welcoming location is tidy and relaxing .

18 June 2026
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Reply from Imaginatal

Hello,

Thank you for your lovely review. We’re so pleased to hear that you felt welcomed by our team and found the clinic clean, calm, and relaxing during your visit.

It means a lot to know the environment helped make your experience a positive one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Friendly and calm environment

Friendly and calm environment. Appointment ran late, so the reception lady recognised this without me saying anything and apologised and offered a free emailed video of the scan.

17 June 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your kind and understanding review. We’re so pleased to hear that you felt comfortable during your visit, and we really appreciate your patience with the delay on the day.

We’re glad our reception team acknowledged this straight away and could offer something to help make up for the wait. Your feedback means a lot, and we hope the scan video gave you a lovely memory to keep.

Best wishes,
Imaginatal Team

Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

We travelled nearly two hours to provide our NIPT blood sample and were told everything was fine. A week later, we were informed that the laboratory could not obtain results from the sample and requested a repeat test.

We then attended another appointment at the Liverpool clinic, but staff were unable to obtain a blood sample, causing further delays. As a result, we lost valuable time during a high-risk pregnancy when timely testing was extremely important.

I received a full refund, which I appreciate. However, the process still cost us additional travel expenses, time, and stress, without receiving any test result.

Due to these delays and unsuccessful appointments, we had to arrange testing elsewhere. Unfortunately, this experience caused unnecessary anxiety at an already difficult time.

6 June 2026
Imaginatal logo

Reply from Imaginatal

Hello,

We’re truly sorry that your NIPT journey with us added pressure at such an important and sensitive time. We completely understand how upsetting it must have been to travel so far, then face further setbacks and leave without the answers you needed.
While we’re pleased the refund was arranged, we recognise that this does not undo the inconvenience, worry, and lost time involved. Your feedback has been taken seriously, and we will be reviewing this with the relevant clinic and laboratory teams so we can better support patients when sample issues or difficult blood draws occur.
Thank you for sharing this with us, and we’re very sorry again for the distress caused during your pregnancy.

Best wishes,
Imaginatal Team

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