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Imaginatal - Cardiff Reviews 74

TrustScore 5 out of 5

4.8

108 Caerphilly Road, Birchgrove, CF14 4AG Cardiff, Birchgrove, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

I was made really comfortable while there for my reassurance scan. the room was really relaxing and the lady scanning me made me feel really at ease. Definitely recommend.

Company replied

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I th... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at this clinic. I was able to book an appointment for the same day, and even though I arrived early, they kindly found time to see me. The doctor was highly professional... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

  • 108 Caerphilly Road, Birchgrove, CF14 4AG, Cardiff, Birchgrove, United Kingdom

  • 8006404299
Promotion box for Imaginatal - Cardiff

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I was made really comfortable while…

I was made really comfortable while there for my reassurance scan. the room was really relaxing and the lady scanning me made me feel really at ease. Definitely recommend.

21 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for your lovely review! We’re so pleased to hear that you felt comfortable and relaxed during your reassurance scan. It means a lot to know our team helped put you at ease and made the experience a positive one. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It’s a nice experience and very good…

It’s a nice experience and very good staff

20 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for your kind review! We’re really pleased to hear you had a lovely experience with us and that our team made such a positive impression. We truly appreciate your feedback.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service

Great service

19 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for your kind words! We’re really pleased to hear you had a great experience with us, and we truly appreciate you taking the time to share it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The environment was calm and relaxing…

The environment was calm and relaxing and the somgrapher was very thorough and professional.

10 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you for your lovely feedback! We’re so pleased to hear that you found the clinic peaceful and comfortable, and that our sonographer made such a positive impression with their care and professionalism. It means a lot to know you felt well looked after during your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely friendly staff and such a…

Lovely friendly staff and such a welcoming environment felt at ease, the lady doing the scan explained everything in so much detail it was very reassuring, got to choose which photo id like to take home and recieved all photos via email before id got home would highly recommend imaginatal

15 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you for your wonderful review! We’re so pleased to hear you felt comfortable and well cared for during your visit. It’s lovely to know the scan was explained clearly and that you were able to enjoy your photos so quickly afterwards. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Easy booking and availability

Booking was easy and available dates and times were close enough, clean space , professional staff

7 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you for your kind review! We’re so pleased to hear that booking was simple, with convenient appointment options available. It’s also lovely to know you found the clinic clean and our team professional throughout your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a wonderful place

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful.
The sonographer was unbelievably patient and willing to try every which way to get a proper view of my shy baby boy for my gender reveal. She really didn't want to give up until we had the shot, she was so soothing and professional, talked through every image and made sure me and my partner knew fully what we were looking at! I cannot recommend this place enough, I ended up travelling an hour to get here and I would definitely do it again for this service!!

11 May 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for such a heartfelt review! We’re absolutely delighted that you felt calm and comfortable from the moment you arrived, and that our team made you feel so welcome.

It sounds like your little boy wanted to keep everyone guessing, so we’re thrilled our sonographer could take the time and care needed to make your gender reveal moment special. We’re so pleased you and your partner felt fully included and informed throughout the scan. Knowing you travelled an hour to visit us means so much, and we’d be honoured to welcome you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, they ladies were all so kind and caring!

1 May 2026
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Reply from Imaginatal - Cardiff

Hi,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive visit and felt so well cared for by our team. Your kind words mean a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional and very respectful…

Professional and very respectful people. Thanks for the congrat gift.

28 April 2026
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Reply from Imaginatal - Cardiff

Hi

Thank you so much for your kind words! We’re delighted to hear you felt looked after by our team and appreciated the little congratulations gift. It means a lot to us to be part of such a special moment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

my experience was amazing when I…

my experience was amazing when I visited imaginatal,made me feel very comfortable and assured me and explained everything to me I would definitely go there again

24 April 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for your lovely review! We’re delighted to hear that your visit left you feeling comfortable, reassured, and well informed throughout. It means a lot to know our team helped make your experience such a positive one, and we’d be very happy to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I thought, so was advised to come back in 2 weeks. Lady conducting the scan explained everything to us, something we’ve not experienced on the nhs. Fantastic experience!

24 April 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for sharing your experience with our Cardiff clinic! We’re so pleased to hear that you felt reassured and supported from the moment you arrived. Early scans can bring a lot of emotions, so it’s wonderful to know our team took the time to explain things clearly and help you feel informed. We’re glad we could provide a positive and comforting experience for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Booking was simple and easy to do

Booking was simple and easy to do. Lots of correspondence up to appointment. Easy to find, parking out front if needed. Very friendly staff, felt at ease straight away. Would recommend for sure 😊

20 April 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you for taking the time to share your experience. We’re delighted to hear everything felt smooth and straightforward from arranging your visit to arriving on the day. It’s wonderful to know our team helped you feel comfortable from the moment you came in, and we really appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a fantastic experience at this…

I had a fantastic experience at this clinic. I was able to book an appointment for the same day, and even though I arrived early, they kindly found time to see me.
The doctor was highly professional and very approachable. They listened attentively, asked thoughtful questions, and carefully examined everything I was concerned about.
I was truly delighted with the level of service and care I received and will definitely be coming back.

31 March 2026
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Reply from Imaginatal - Cardiff

Hi

Thank you so much for your lovely feedback. We’re so pleased we could accommodate you on the day and make your visit a smooth and positive one from the moment you arrived. It means a great deal to hear that you felt listened to, supported, and thoroughly cared for throughout your appointment. We truly appreciate your trust and look forward to welcoming you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Went back for a re scan after our baby…

Went back for a re scan after our baby being Stubborn
Was made to feel welcome from start to finish
Amazing experience and was so happy to find out we having a baby girl

5 April 2026
Unprompted review
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for coming back to see us again. We’re delighted we could help make your second visit feel just as welcoming and special, and it’s lovely to hear you left with such happy news. Congratulations on your baby girl — what a wonderful moment for you all.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Supportive staff starting from…

Supportive staff starting from reception. Very informative sonographer. Explained everything in detail. Thank you. Was very reassuring.

10 April 2026
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Reply from Imaginatal - Cardiff

Hi

Thank you so much for your kind feedback. We’re so pleased to hear you felt supported from the moment you arrived and that your scan was carried out with such clear and thoughtful guidance. It means a lot to know the experience left you feeling reassured and well cared for.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Smooth check in

Smooth check in, comfortable area for scan. Nice staff

5 April 2026
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Reply from Imaginatal - Cardiff

Hi

Thank you for your kind feedback. We’re so pleased to hear everything felt easy and comfortable from arrival through to your scan, and that our team helped make the visit a pleasant one. It’s lovely to know you had a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

A positive team and lovely sonographer…

A positive team and lovely sonographer who explained thoroughly. We loved the scan and were offered many opportunities to ask questions. We would highly recommend.

21 March 2026
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for your kind words. We are so pleased to hear that you enjoyed your scan and felt well looked after throughout your visit. It is wonderful to know our team created such a positive experience and that your sonographer took the time to make everything clear and give you plenty of chance to ask anything on your mind.

Your recommendation means a lot to us, and we are grateful you took the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent

Excellent, all 3 members of staff were amazing and welcoming, The room was lovely and relaxing with a clear scan which was explained step by step, Highly recommend and looking forward to our next visit :)

13 March 2026
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Reply from Imaginatal - Cardiff

Hello,

Thank you so much for your lovely review! We’re delighted to hear our team made you feel so comfortable from the moment you arrived, and that the appointment felt calm, informative, and enjoyable throughout. It means a lot to know the experience left such a positive impression, and we’ll be so pleased to welcome you back again soon.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Is the best thing you can get for yourself for your dear one! Will bring you peace of mind and the staff is absolutely lovely and kind!

17 February 2026
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Reply from Imaginatal - Cardiff

Hi ,

Thank you so much for your lovely review. We’re really glad your visit left you feeling calmer and more reassured — that’s exactly what we hope to provide.

We’ll be here whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing Care & Peace of Mind

After spending the first 12 weeks going back and forth to A&E and the EPU with heavy bleeding but no real answers, I was incredibly stressed. Having experienced miscarriages before, you naturally fear the worst. We managed to book a last-minute reassurance scan on the same day at Imaginatal Cardiff, and I cannot thank them enough. They discovered the cause of my bleeding, and we even got to hear our baby’s heartbeat for the first time.

The clinic is such a lovely place and so calming. Every member of staff was kind, supportive, and patient, which put me completely at ease.

We have already booked our gender scan and genuinely cannot wait to return.

26 January 2026
Unprompted review
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Reply from Imaginatal - Cardiff

Hi,

Thank you so much for sharing your experience with us at Imaginatal Cardiff. We’re really glad we could see you quickly when you were feeling worried, and even more so that the scan brought you some much-needed clarity and reassurance. Hearing your baby’s heartbeat for the first time is such a powerful moment — we’re honoured we could be part of that with you.

It means a lot to know our team helped you feel supported and comfortable throughout, especially after such a stressful few weeks. We’re looking forward to welcoming you back for your gender scan and helping make that visit just as special. Wishing you a calmer, happier pregnancy journey from here on in.

Best wishes,
Imaginatal Team

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